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Innago Pricing

Pricing overview

Value for money rating

5.0

/5

313

Price starts from

Free

Pricing options
Free plan
Subscription
Free trial

Pricing details

Innago is available for free for landlords and property managers.

What users say

Love the idea of being able to do everything we need on one site, screen tenants, input or upload lease agreements and accept payments. For a beginner investor this app has worked great.
I receive an email letting me know when payment has been made, and the money transfers from Innago to my account in 1-3 days. Best of all is the customer support.

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Reviewers who mentioned pricing said:

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Melissa J.

Commercial Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dependable and streamlined property management platform

Reviewed a year ago

I love that Innago sends automated emails to my tenants when rent is due. If rent is overdue and a late payment fee is added per the lease agreement, having Innago send it rather than me contacting the tenant makes it much more professional and impartial. My tenants are paying on average 5 days earlier than before I implemented Innago. This is all at no cost to me! This is a piece of software that makes sense for any commercial or residential landlord that would appreciate a more professional and transparent interaction with their clients.

Pros

The most impactful features that Innago gave me include:- Easy to maintain and view rent payment status from all tenants- Optional online rent payment from tenants at no cost to me- Automatic email reminders for rent / other charges due- Storage of lease files- Ability to pre-schedule rent increases per the lease in place.- Platform for tenant and landlord to communicate including online lease signing/lease storage, maintenance requests and repair resolution.

Cons

I would like the ability to preview communications /invitation with the prospective tenant prior to sending it so that I can make sure it is correct. I would like a feature for the tenant name field to have an alternative field for 'business name' rather than First Name and Last Name.

zf
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zach f.

Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Value driven for small business or personal rentals

Reviewed 6 years ago

Can they make you a website? Yes, they can. Can you Ensign contracts etc? Yes, can sign leases online. Free Online applications. Rolled out in next 30 days. Tenant screening? Yes. Partnered with Transunion. Does it publish vacancies? No marketing of units. Doesn’t post to any renting website. App? No app for the phone yet. Tenant communication - only through the portal and/or email them No Owner portal. Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe? Renter insurance accountability? Nothing yet. Looking into it.

Pros

I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

Cons

Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

Vendor response

Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers. We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!

JO
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Jesslyn O.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We only run smoothly because of Innago

Reviewed 4 years ago

We are a property management company that currently manages 200+ rental properties for 40+ investors. We have 3 separate property management agents within our company. We could not do our job smoothly without Innago. We're able to assign specific properties to our 3 different agents, which really helps each agent stay organized and not overwhelmed with the other properties that aren't theirs to handle....

Pros

Top notch customer service Rent payment tracking Automotive reminders Online maintenance requests Credit card payments accepted Affordable Background & Credit checks Multiple deposit accounts allowed

Cons

Nothing! But I trust that if I ever wished Innago had another feature I could mention it to their tech team and they'd figure out how to try to make it happen - Their customer service is that awesome!

Vendor response

Thank you so much, Jesslyn. We really appreciate your positive feedback!

RB
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Rose B.

Hospitality, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy Manager

Reviewed 2 years ago

Overall, I'm super happy with it. My tenants are as well! I also have the sense they are willing to make improvements as they are able.

Pros

I love that it has all the features I was looking for in one place, & the fact I could personalize my account, my documents, & my tenants profiles is a bonus. Online signing, storing leases, rental listings, good customer service, no glitches, there's so much to be grateful for (especially the price). My tenants are especially happy with the convenience, as am I. It's a huge upgrade from my last 2 online rent collection platforms.

Cons

It's got everything I need, once I get used to using it. There have been a few tasks I needed help to walk thru & learn how to use each feature. It offers so much, that it can be a a challenge to learn all at once. I think in the future, the site could improve a little on it's intuitiveness, & or provide more instructions videos or site guides for every feature.

Vendor response

Hey Rose, thanks for reviewing us! Thankful that Innago has been a great experience for you. Thanks for letting us know about what we could improve on. We now have a library of videos that will guide you through any issues you may have. Here is a link:https://vimeo.com/showcase/10608085 Please reach out to support@innago.com if you have more questions!

CO
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Christian O.

Real Estate, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Give Innago a try!

Reviewed 3 years ago

Amazing. Makes real estate management more fun and streamlined.

Pros

Innago is a really nice, and seamless online property management system. Here's my reasoning... When you login you have several tabs towards the left side. You have Dashboard, Properties, Tenants, Applications, Leases and Files, Income, Expenses, Maintenance, Messaging, and Users. I don't use every single feature that Innago offers, but it's very nice they do offer a broad range of tools that almost...

Cons

I think a Landlord app would be nice, but no major cons at the moment that I can think of.

Vendor response

Thanks so much, Christian! We are hard at work on a mobile app as we speak. We're very excited to show it off once complete.

AR
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Verified reviewer

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Thorough but UI is Messy

Reviewed a year ago
Pros

It's very easy for tenants to sign up and pay/automate rent payments. It's also affordable.

Cons

I find the UI to be very messy at times. It seems that some features could be combined to make for a cleaner experience where it's easier to find what I'm looking for.

NM
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Nick M.

Airlines/Aviation, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Account software

Reviewed 3 years ago

Works great

Pros

Ease of implementation and customization with features not available on other rental management platforms at low cost

Cons

InAbility to edit tenant files once established in database

Vendor response

Thanks so much for the review, Nick!

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Darin J.

Real Estate, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Property Owner & Operator Innago Review

Reviewed 7 months ago

Excellent. Innago allows me to run a business affordably.

Pros

99.9% of my property management business I run my Innago phone app. Innago has been a one stop shop for me that is easy to use, customizable and affordable. Innago is the 1st app that has been able to easily allow me to manage income and expenses of all my properties & from my phone. Multi-Family, SF, condos & medium-term rentals. Being able to customize templates for applications, leases, etc. by...

Cons

Some invoices have issues being scanned. Uploading invoices don't get scanned. I’ve had some issues with some templates that the inserted fields shift after signature.

Vendor response

So glad to hear Innago has been helpful for you, Darin! We're very happy to have you :)

CK
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Carter K.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Innago review

Reviewed 4 years ago

At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.

Pros

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

Cons

Need a shortcut to access that app for owners (It's coming soon I hear).

Vendor response

Thanks for the review, Carter! We're glad you've had a great experience with your account rep. And good news - our app for landlords is on the roadmap for 2021, so be on the lookout!

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Alicia M.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saved my company hundreds of dollars thus far

Reviewed 4 years ago

Awesome

Pros

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

Cons

No complaints, I love Innago. Best affordable software

Vendor response

We appreciate the review, Alicia. Glad we could help!

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Scott C.

Real Estate, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Mixed Experience with Innago: Great for Small Owners, Frustrating for Investors

Reviewed 10 months ago

After having been a long-time user of Innago, it's disheartening to observe a decline in its performance. The platform has encountered a notable increase in glitches and malfunctions, leading to a substantial investment of our company's time in troubleshooting.Upon expressing my intention to transition to a competitor's software and seeking guidance on data export, the response from the company was...

Pros

Good for landlord who have one apartment only.

Cons

TONS of issues, glitches, and customer service mistakes that will cost you time.

RB
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Ralph B.

Real Estate, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Mom and Pop rental businesses

Reviewed 3 years ago
Pros

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

Cons

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

Vendor response

Thanks for the review, Ralph!

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Putalamus W.

Nonprofit Organization Management, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Innago

Reviewed 4 months ago

Thus far working in Innago has been a great experience.

Pros

Switching to Innago has eased many burdens I had. We are a small nonprofit that depends on every dollar. Being able to afford a rental software for our income based supportive housing is a game changer. The things i love the most are Cost and simplicity.

Cons

Missing a few needed areas of reporting.

HS
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Heather S.

Real Estate, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool for a small property owner

Reviewed 2 years ago

As a small scale property owner, Innago allows me to have the technological tools I need at a reasonable price. It’s allowed me to work more efficiently and effectively.

Pros

I own and manage about 20 units of residential rental property and looked at many options to take online payments. I decided on Innago because the price was good for all the features. After using it for just over a year, I’m very happy with the features that I use - online payment, signing leases online, and taking applications online. There was a bit of a learning curve but the support from Innago is very good whenever I had a question.

Cons

The maintenance portal doesn’t really work for me but it’s probably just a preference of how I do things. Setting up online documents to sign is a little challenging until you learn to leave enough space for signatures and such but it’s great to be able to sign documents online.

Vendor response

Hey Heather, thanks for using Innago! We're pleased to see that it's been a great tool for you. Thanks for sharing some of the issues you were having. Email us at support@innago.com. We've updated the site since this review, please reach out to us if this is still an ongoing problem.

WG
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Will G.

Military, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, Great Price

Reviewed 5 years ago

Basically for a few bucks a month instead of a few hundred, you get to look professional, give your tenants and easy platform (they like it so far), and you get quick deposits. I used to have to wait a freaking week with my old company AND I was paying them an outrageous fee. Real talk, I would easily pay more for this software. You all deserve a medal.

Pros

Good, professional interface. The lease creator was easy enough. The money cycle is top notch, and I appreciate all the optionality to match how I wanted the lease to run.

Cons

There were a few kinks/bugs in the set-up, but I'm almost glad because they were tiny and I got to experience the fast, effective, personal, super helpful customer service and that's put my mind at ease for the long term. Things that worked but could work better include being able to adjust how much future tenants pay before they sign the lease, and I'd say sometimes I get a little lost trying to...

Vendor response

Hi Will - Thanks so much for the review. We will happily accept your medal :) And thanks for the suggestion on lease template creation. We're glad it's been easy for you to use, but it's definitely understandable how the extra clicks can add up for longer leases. Hopefully the template feature has saved you time when signing & reusing leases in the meantime.

LB
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Lee B.

Real Estate, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Option for Small Real Estate Investor

Reviewed 3 years ago

Great! [SENSITIVE CONTENT HIDDEN] and the others at Innago make it a lot easier to be successful as a real estate investor, by providing systems that provide a professional appearance at a fantastic price. Every time that I have had a question they have been quick to respond and help.

Pros

Rent collection and payment processing take away the biggest headache as a real estate investor. Automatic invoicing makes it even easier. Easy to use software with great technical support when you need it.

Cons

I can't think of reason to not use this software, particularly for a beginning landlord. The price and features of the this software make it very affordable to look like a professional landlord that offers payment options and features that were traditionally only offered by landlords with an office and staff.

Vendor response

Thanks Lee! It's been great working with you the last few years! So glad you enjoy Innago.

DR
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Debbie R.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a boost to cash flow

Reviewed a year ago
Pros

Many of the homeowners from properties we manage wanted to pay by credit card. Another service we used had astronomical fees and we heard nothing but complaints about them. Innago's rates are low and they offer e-checks.This is the first year we've worked with Innago to let homeowners pay online. The response has been good and, after a short learning curve, it's easy for me to navigate the system.

Cons

There is a learning curve BUT the customer service is great and every question is personally answered

JB
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Jacob B.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Inexpensize yet feature filled property managment software.

Reviewed 3 years ago

I switch to Innago for a short time when cozy was bought out by apartments.com. I really appreciated the mobile app and the interface for management. Also the screening product was nice.

Pros

-Cheap (free if you charge the tenants the bank transfer fee) -Easy to use -Convient for the landlord and tenant -Decent mobile app

Cons

-Lack of cash payment option -One app for both landlord and tenant

BC
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Brian C.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best property management tool on the market for its price

Reviewed a year ago

Fantastic, we switched to it for the custom leases, but have enjoyed it for reporting far better than our previous platform, apartments.com

Pros

Free for landlords, low cost for tenants, easy applications, custom leases with pre-filled details, lease and lease payment tracking and dashboards. All of this makes it super easy to scale.

Cons

Need APIs, everything else is perfect and has been working great for us!

BO
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Brandon O.

Hospitality, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly useful for our company (and effectively free to property managers)

Reviewed 3 years ago
Pros

I own a small corporate housing company (7 units currently) and was looking for software that delivered core features comparable to enterprise property management software solutions like Appfolio but without all the bells and whistles that would be superfluous for a company my size (and without the steep price tag). I was elated to find Innago - it's exactly what I was looking for, and I was amazed...

Cons

I've found the software to occasionally be a bit glitchy - I think they need to do a better job of debugging prior to releasing new features.

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Vladislava C.

Commercial Real Estate, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great company

Reviewed 7 months ago
Pros

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

Cons

I am satisfied with innago. I did not find anything i do not like about innago.

MH
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Michael H.

Real Estate, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use Product with great Customer Service

Reviewed 5 years ago

Very happy with the experience. I recommend to other property owners.

Pros

The ease of the product, the set up, and the cost makes a ton of sense for rental property owners. It cut down on my time spent as a landlord.

Cons

Occasionally, the product adds a new feature that is hard to understand at first. Also, sometimes a delay in rent entering my bank account.

Vendor response

Thanks Michael - we're happy to hear you've recommended it! As always, feel free to reach out to your account rep to guide you through any new features if necessary.

BD
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Bob D.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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After 2 months of Use , this is March 9, 2022

Reviewed 2 years ago

Not perfect they need some work but trying

Pros

I like the price Free to landlords and only $2 to send ACH or E-Checks for tenants

Cons

There are a lot of bugs, even if the error is user error there seems to be no system to tell the user the issue so you have to contact support which is very time consuming, I have been waiting for a couple weeks now for a fix on the lease data boxes shifting, Cannot send lease because they will come back with data boxes that have shifted and will need to be redone, I have had to send lease outside of Innago. I hope these issues get resolved very soon, i will do an update here in a couple more months

VS
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Varun S.

Information Technology and Services, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Solution for Rent Management

Reviewed 3 years ago
Pros

Innago is my favorite platform to rent or lease management. It provides all the features to landlords free of cost. Platform is self explanatory. No need any technical knowledge to use this. One of my friends provided reference of this to use for individual rental. I invited my future renters via email for background check. It ask renters to pay $30 for credit check. Once they provided details I got real time background details for my renters. It was very detailed report. It was very easy for me to select renter. Innago also provides lot of features for landlords like maintain lease docs , maintenance, expenses management, monthly rent. I really love this Platform and going to use if I plan to rent my other property. Also I will definitely recommend this to my friends and family.

Cons

If mobile app available for landlord then great use of it.

Vendor response

Thanks for the review, Varun! Our mobile app is about to release!

AR
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Verified reviewer

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for the price

Reviewed 2 years ago

Overall the customer service has been great and I software has helped me manage my business more efficiently.

Pros

I enjoyed the ability for tenants to view their future invoices so they can prepay their rent in advance.

Cons

The integration with Quickbooks is currently lacking important features.