Innago Reviews

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

No complaints, I love Innago. Best affordable software

We appreciate the review, Alicia. Glad we could help!

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

Need a shortcut to access that app for owners (It's coming soon I hear).

Thanks for the review, Carter! We're glad you've had a great experience with your account rep. And good news - our app for landlords is on the roadmap for 2021, so be on the lookout!

I like the price Free to landlords and only $2 to send ACH or E-Checks for tenants

There are a lot of bugs, even if the error is user error there seems to be no system to tell the user the issue so you have to contact support which is very time consuming, I have been waiting for a couple weeks now for a fix on the lease data boxes shifting, Cannot send lease because they will come back with data boxes that have shifted and will need to be redone, I have had to send lease outside of Innago. I hope these issues get resolved very soon, i will do an update here in a couple more months

1. Easy to use/understand2. Better UI than any of the competitors3. online signature option for lease signing and documentation4. Online payments are collected via e-checks or credit card

Accounting features can be better. expense management can be better.

The side menu on this software makes it easy to navigate for all users who are tech savvy or not. I really enjoy the automation Innago provides for rental payment collection. Many of my tenants have expressed how satisfied they are on their end. 93% of my tenants have happily switched to Innago. Additionally it is FREE to landlords which is very appealing to those who are not on a large enterprise level of units.

Currently there is no iOS app available to landlords - only tenants.

Thanks Adam! iOS app for landlords incoming soon!

I am in my late 60's so I am not acclimated to changing things that I have done from a long time. I switched over to Innago about two years ago mostly to consolidate my tenant payments in one place. I have since added tenant screening and will be adding the background check as well. What I most appreciate is the excellent customer service !!! When you call unlike most places you speak to a live person. They are knowledgeable on how to use the software and walk you through step by step. I highly recommend this company.

Having used this software for two yearsI have not found any as of now.

features it has that can be customized and configured according to your lease terms, highly customizable and at the same time provides you with automatic processes such as for charging late fees, ability to upload documents, send reminders and much more.

I am missing a landlord app!!! in 2022 such a service should have an app for landlords!!! I would have liked to see them improve on history of payments and on flexibility for applying payments to invoices in case a tenant pays in one lump sum for several invoices. Another thing is an option to send a tenant a reminder about his entire debt not just per invoice. Also, need to improve on ease of creating invoices or reminders, if you are already viewing a certain tenant or property have that one selected as default instead of the need to start selecting. Also need better alerts for maintenance requests by tenants, but I assume this will be improved if a landlord app is introduced.

This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

We appreciate the feedback, Peggy. For now, the best way to view a tenant's information is directly through the "tenants" tab. There you can find all the information associated with any individual renter. Feel free to reach out to the support team if there's anything we can help out with!

I appreciate Innago's flexibility in features - I was able to apply different settings to not only different properties but different units within the same property based on the terms of the different leases (late fees, etc.). Being able to have my tenants sign their lease electronically through Innago is also a huge benefit for me.

I have not had any issues with Innago other than initially when I was only using the website on my iPad and it was slightly less convenient to navigate than if I were using a regular computer.

Setup of the property I manage and the tenants who live there was, without doubt, the easiest I've ever experienced, and Innago is the sixth program I've used in the 20 years I've been a property manager.

I haven't found anything negative yet. I didn't understand the fee structure at first, but now that I do, I'm only amazed that it took me as long as it did.

Thanks so much, Lynn. We're proud to be the solution in your journey for great property management software! Sometimes the sixth time's the charm..

Easiest dedicated Portal to understand and use. The tenants communicate with us the landlords through the app by submitting a request. Everything related to the units flow through this portal.

Sometimes, it takes a few seconds for the app to refresh going from option to option.

The software is comprehensive and allows you to do a lot of things such as setting up tenants in apartments, setting up different contracts and when they start for the same apartment, sending tenants invoices for bills and reminders when they forget to do so, having mobile apps, and more

There is a slight learning curve to using the interface but is easy enough to be learned by anyone

Thanks for the review Jonathan!

that it is browser based I did not need to download software

That at one time it was not stand a lone, marketing would have to be outside of innago portal

Thanks so much for the review, Trusten! I'm glad we were able to get your con resolved. Hopefully you enjoy using the marketing features in Innago!

I have recommended this product to about no less than 20 different Landlords. The ones that have checked it out have made the switch and been happy with the results.

They have an app for the tenants but looking forward to the Landlords app.

Thanks for the review, David! We have a landlord app coming very very soon!

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

Thanks for the review, Ralph!

I like that the layout is easy to manage. It is easy to keep up on what is owed vs what has been paid. There are many features and they are constantly updating.

Maybe there can be a section for past tenants what they owe and if you had to evict.

Thanks so much for the review, Attalah!

Product is easy to use. Tenants have no problem submitting tier lease payments online. Notification on when rent is due is automatically sent, late notices etc... all automated. Really makes managing the tenant rent notifications and payments to me a breeze. Money is deposited directly into my account. The tenant pays a nominal fee and I pay zero... very awesome service.

Innago has been adding new services, which I like. With some recent functional changes... Lease agreements, which I had previously uploaded, are now a little messy with where parties sign in specific parts, etc. I'll have to go back in and clean all that up.

Thanks Thomas! Let us know if you need any help with the new lease editor. I think you'll love it once you get your lease updated.

This software has greatly impacted the way we run our rentals. It has made the process smoother and easier for us and our tenants. We feel that some of the best features are the availability to do background checks, allow tenants to make online payments, and tracking of tenant rent payments.

We spent a lot of time trying to get our leases formatted to where Innago would allow tenants to sign online and still have not figured it out. Any lease changes would also have to be made separately and then reuploaded. We gave up and went back to just emailing leases to tenants then uploading to innago when finished.

Hi Courtenay, thank you for reviewing us! We are glad it has made the process smoother and easier for both you and the tenants. If you still continue to have issues lease uploading please contact support@innago.com.

The dashboard makes life so easy when looking over every month. I never have a single question about the financials or status of my company.

I would like to be able to send my owners ACH's through the software.

I like that it is robust and I can do multiple functions in one system. It allows me to create invoices for non rent services and review payment history.

I would like to work on how to integrate it with my quickbooks.!

Hi Danielle, thank you for this review! Glad to hear that you're able to do multiple functions within the software. In terms of integrating with QuickBooks, we do have that option. If you are still having this issue and need some help please contact us at support@innago.com.

It’s easy to input my tenants information, lease files, and payment information. Technical support is second to none, within seconds I’m talking with the person who manages the software if I have any questions.

Nothing, it does Exactly what I Need it to do.

Thanks for the review Royce! We really appreciate it. So glad to hear you're liking the system (and support)

The CS is actually the programmers and they could answer my questions. They also listened to ideas for future fixes. Very knowledgeable!!

I can’t say there is anything I don’t like about it.

Thanks for the review, Teresa! While we're sad to hear about the tough transition away from your old software, we're glad you found Innago!

Ease of use. I was up and running in a few hours!

I wish their was an app for the property manager. While the GUI through a phone browser isnt bad, an app would just make it that much better!

Hi Daniel, we appreciate your review! We are pleased that it has been easy to use. There currently is an app that is downloadable in the Google and Apple app store. If you need help getting to that or have more questions please contact us at support@innago.com. Thank you for using Innago!

Easy to use and set up, the Innago staff have been very responsive and helpful with the couple of questions and issues I've had. Overall great plat form.

I would appreciate an App for the property manager side. The Tenants have access to an App, I'd appreciate that for my side.

Very easy to use and when you don't know something, the customer service is OUTSTANDING. Very personal and will take your feedback to make changes to the software if necessary. Product can be customized to really fit unique real estate companies. I can also have different property managers and owners with accounts that only access the properties they manage or have an ownership share in which is an amazing feature.

The software pretty much fits my needs. Very happy right now

Hi Avi - Thanks for your review! I'm glad we've been able to help adapt the product to best suit your needs. Our support team is always happy to help!