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Ben M.
Hospitality, 11-50 employees
Used daily for 2+ years
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Easy to use, straight forward to train with new employees.
Some of the functions are not there or available such as being able to block certain rooms from room charging if they dont provide pre auth.
Hi Ben, thanks so much for leaving a review, we really appreciate the feedback. Great to hear that you're finding the product easy to use and train new staff members on! Your difficulty with the room blocks could be a payment gateway limitation - if you're still having issues, contact our support team who are available 24/7 and will be able to help identify where the problem lies. If not, we recommend adding it to our online suggestion box so the development team can look into it. Thanks!
Brandon C.
Hospitality, 51-200 employees
Used daily for 1-2 years
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clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing.
The billing side of RMS is functional. "no funds available error message" Having to void off charges to be able to refund a card to then having to "create rate" to repost is not efficient at all. Not being able to exceed sales cap Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice. Group allotments and pulling report are never accurate. A lot of room for errors with group reservations Glitchy system. Rates randomly change causing multiple billing issues.