RoverPass Reviews

Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up.

Rigid structure, hard to adjust prices for specific customers or monthly rates which might be different then roverpass.com monthly rate pricing.Only to be able to see 10 days at a time. Hard to make monthly reservation without seeing if spot is open for that long.

Thank you so much for taking the time to leave a review! We're happy to hear you've had an overall pleasant experience with the calendar and working with our team. Our product team is currently working on making long-term reservations more streamlined, based on feedback from customers like yourself! We're looking forward to sharing the improvements we have coming with you in the near future.

I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.

There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction.

Desired features Color status. Reports

Month and quarterly view of guests. Too many steps to get back to the reservation page

Roverpass made our calendar much more efficient without the fear of double booking. It is easy to use and implement into our two parks. Instant booking has been great for our customers. We currently do it at no extra expense to the customers and we absorb the fees. There are always upgrades and the staff has always been there for me when I've had difficulties. Also another perk is that when...

Read more

I did give 4 stars for functionality, because this is a work in progress. There are a few snags that are easily worked around, that I know a few fixes will make use easier. For instance, if you go to a future date and do something, the computer will automatically go back to the current date. For tracking financials, it is great for credit card use, but when we get cash, it has been difficult. I know these are things are what Rover Pass is working on and I'm glad to be a part of it.

What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it. I have had guests tell me it was very simple to fill out the information to book a room or an RV site.

There are two things that I believe could be improved upon with this software. First, I would like to be able to integrate it with Booking.com and Airbnb, then tie it into my own booking calendar. Second, I have had several guests have to cancel and are very upset when the fees are not refunded....all they tend to see is "full refund if cancelled".... with in however many days. If there was a way to emphasize the fees would not be refunded it would make life a bit easier:)

Hi Tammy. Thank you for taking the time to provide your feedback. At this time, we are not able to integrate with other services- however, we do have a new Reservation Management System we'd be happy to share with you! This allows you to keep track of all your reservations in one place and view your availability in realtime. And, as always, it's free! Please reach out to us, and we would be happy to...

Read more

I am a very busy person and am continually short on time. This integrates with my business very well. I have used other programs this is quick and simple. If I have questions the staff is only a phone call away and ready to answer.

I need something simple and sometimes changes/upgrades take more time for me to learn.

Hi Susie, Thank you for taking the time to leave this review. I'm happy to hear that our system has helped to save you time and it has been easy for you to reach our support staff. We do continually make upgrades to make sure our platform is able to serve everyone and to make sure things run smoothly, but your Account Manager would be happy to help train you on the updates! You can always reach out at any time and our team will be happy to help answer any questions. Thank you again for the feedback!

Customer service! When I was researching software, I felt quite strongly RoverPass wanted to excel in customer service. I was right!

Data should be in a data warehouse - I don't like the .csv reports

Rover Pass has boosted my reservations in the time that I have been using it. It reaches across the entire continent and allows campers to find my RV park that live thousands of miles away. It allows them to easily plan their RV trips and know they have a secure reservation. It has been fun to meet and greet so many new campers and the thrill when they book another reservation. I cannot compliment the Rover Pass staff enough for their quick response to any questions I might have and they can solve a problem quickly. In our business, good phone service and prompt help is a delight. I am happy to use Rover Pass as my RV park reservation system.

Any thing that I thought was a problem was easily resolved with their 'trouble shooting' staff with clear explanation and giving me insight on how to easily trouble shoot certain issues my. Given that, I have had a few bumps that had to do with either not receiving reservations promptly not being able to update calendar, but those were quickly resolved.

The ease of the program for owners that are not necessarily the most computer savvy. For the most part the software is fairly easy to use. Integration was seamless.

#1The calendar needs to be more user friendly, i.e. continues to switch back to the current day, rather than the owner having the ability to work further out in months when booking reservations by phone. #2 Owner also needs to be able to override the system when a 3 day minimum is required for holidays i.e. customer can not come in on Friday, but can on Saturday and are still booking the 3 day without having to call customer service. #3 Software send long term guests to many notifications that their bill will be due and does not allow the owner to add their electricity/internet to the invoice. Therefore we have to charge their credit card an additional time.

This software was very easy to implement. The system is user-friendly for placing reservations and accessing all tabs.

The calendar feature is frustrating if you are doing multiple bookings or blocks for the same dates - after each one, it reverts back to “today”. That gets time-consuming on our end. The website is also not the greatest, but was set up quickly and easy to edit. It’s all templates, so you have little comments tell over the headings, though.

There's no fees for us upfront they charge the customer. It's nice to have our customers to be able to book and pay online. It's self explanatory We are able to add and delete pictures ect.

Nothing we haven't had any problems. Well it took a while to get everything straight and altogether. With the campground, b&b and cabin but that's to be expected.

Hi Noel. Thank you for the kind words! We are so happy to hear that things are going well for you. We take pride in having a system where campgrounds are able to have autonomy on their listings and make changes on their own time. I'm happy to hear this works for you, and that you find the system to be self-explanatory. I appreciate your feedback and taking the time to review.

Online reservations made easy. Customers can make reservations 24/7

I have to manually do sales tax each month. This is not easy, nor user friendly. Each month I have to add up all of the sales tax and then all of the totals. It would be so much easier if this was done for me.

Hi Morgan! Your feedback has been heard and we have created a solution for you! Now, when you download your payout report, you will see that the taxes for each reservation is separate so you will no longer have to do the math for each payout. We appreciate you letting us know things like this so we can create a product that best works for you. I appreciate you taking the time to leave this review and hope that we can continue to expand upon our product to make it a perfect fit. Thanks!

The notifications I receive from them and the direct deposit and not having to write them a monthly check.

Just a couple things on the new system to make it easier to move around and within.

Hi Marlys. I'm sorry to hear that there are a few things with our Reservation Management System that you would like to see changed. I will have someone from Customer Support reach out to you as we are always happy to receive feedback and try our best to make our product function in the best way possible for campgrounds and campers alike. I'm happy to hear that there are a lot of things you enjoy with RoverPass, and I hope we continue to excel at these things for you! Thank you for taking the time to leave this review.

It is easy to use and follow reservations

It has really needed a calendar that the user (both the client and the prospective guest) can utilize. I need to be able to block out dates for cabins and RV sites so that guests will not request those that are taken. I believe that this Monday I will have access to such a calendar. It has been very inconvenient and embarrassing to either try to send emails with blocked out dates or to reject customers based on no availability, but no way to view unavailability from their end.

Hi Cydney! We are looking forward to getting you all set up with the Reservation Management calendar. You will be able to block off sites with ease and manage all of your RV sites and cabins straight from the calendar. I am happy to hear everything else is working for you. We truly value our user's feedback to make sure we are providing a well thought out and easy-to-use product. Thank you!

how many new customers we have gotten off of rover pass

sometimes it misses of the customers info like email or phone number

Hi Lyndsi, Thank you for letting us know what you love about RoverPass. We always collect the campers email and phone number when they are requesting a reservation, and this will become available to you once you approve the reservation. I hope this helps! I will give you a phone call as well to go over this with you. We love receiving feedback so we can better our product, so please reach out to us at any time! Thank you again!

I am a small park(only 5 sites). RoverPass has been incredibly easy although it makes us look very professional online

What I find most difficult is the pricing. I have a hard time making any changes to existing prices.

Great way to get people to reserve a site online, easy and with it paid up front we don't have to collect any money.

Customers pay for a site, then don't show up and want a refund, We get dinged with a bad survey. Should be very clear to the customers, that their money is non-refundable

I can pull up my map and calendar on my phone when cruising the park to see reservations and get any info I need. I pay an annual fee instead of a % added to each booking. Saves me a bunch.

They keep making improvements so I've always been happy.

I really like the use of calendar to keep track and make the reservations from there. It would be nice if customers could SEE available dates instead of having to play guessing to find a date they can book.

I am not able to correct my mistakes in reservations, like a price change, once the credit card has been charged with only a deposit. I cannot change the final price without requesting support.

Inexpensive alternative to not having an on-line reservation system.

The Customer Service wasn’t helpful & hard to get a hold of, the users complain about it not being user-friendly. Reservations were “lost”, add-on’s to reservations were either not there, or were on people’s reservations that didn’t request add-on’s.

Thank you for your honest review. It is very unfortunate that our software did not meet your expectations. From our records you used our Reservation Request system which is designed to provide a simple and easy online booking with the option to accept or decline incoming reservations. The system can integrate with any current solution but as it is another software to manage, sometimes things can become difficult. If you have any specific feedback you want to provide, our support team has grown and can handle all incoming comments and questions. We would be happy to hear from you again. Thank you!

The calendar is great to allow you to see who is in your park at a particular time- We love the feature that passes the credit card charges directly back to the camper, so we do not have to increase our prices to absorb that cost. We also love the feature to disable a site for online reservations for long term campers.

There are a few items that are needed- Need to be able to transfer a camper to a new site on a particular day and to keep the reservation and payments intact. A better way to contact all the campers in you park for a specific day is needed for issues like power outages or incoming weather. Monthly and Weekly charges do not always work correctly- Daily charges are great.

Individuals can book their reservations through our website.

Not sure that there is anything that I do not like about the software. When I first started using RoverPass there were a few issues as expected since it was new. Overtime the issues were worked out and they are always improving the system.

Hi Pam, Thank you for the kind words! I'm happy to hear we were able to solve any issues you were having, and always love receiving feedback so we can keep it that way! We look forward to our continued relationship with your park for the years to come. Thank you again!

I like the ease of customers making reservations and my approval of them.

For the needs I have as a small campground I feel it provides adequately.

This helps people find our campground that probably never would. Easy to use.

A better way to print out upcoming reservations.

Ease of use both for ourselves and our customers.

Cost to the customer excessive. Roverpass unwilling to lower 15% fees.