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RoverPass
4.6
(34)

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Listing management system for campgrounds and RV parks

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(2)

RoverPass Pricing, Features, Reviews and Alternatives

RoverPass product overview

Price starts from

3

Per month

Usage Based

What is RoverPass?

RoverPass is a cloud-based reservation management solution, which allows RV park and campground owners to manage reservations and availability. Key features include database search, payment processing, data export, guest management, rate setting, and calendar.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos

RoverPass pricing information

Value for money

4.6

/5

34

Starting from

3

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RoverPass features

Functionality

4.2

/5

34

Total features

39

5 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Reporting & Statistics
Activity Dashboard
Electronic Payments
Calendar Management
Room Booking

Functionality contenders

RoverPass users reviews

Overall Rating

4.6

/5

34

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.68/10
Rating distribution

5

4

3

2

1

24

8

1

0

1

Pros
I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.
In our business, good phone service and prompt help is a delight. I am happy to use Rover Pass as my RV park reservation system.
I love the fact that I can text/email the reservationists and even talk with them on the one, giving a more personal service. And their 'trouble-shooting' support staff are excellent.
Cons
It has been very inconvenient and embarrassing to either try to send emails with blocked out dates or to reject customers based on no availability, but no way to view unavailability from their end.
Second, I have had several guests have to cancel and are very upset when the fees are not refunded. All they tend to see is "full refund if cancelled.
Reservations were “lost”, add-on’s to reservations were either not there, or were on people’s reservations that didn’t request add-on’s.

Overall rating contenders

RF
AvatarImg

Rosemarie F.

Leisure, Travel & Tourism, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pleasant Experience

Reviewed 13 days ago

Scheduling customers is convenient by having it on roverpass.com.Friendly and prompt responses from customer service to any questions that arises.

Pros

Daily/weekly availabilities easy to see on calendar for any given month of the year. Daily/weekly pricing automatically add up.

Cons

Rigid structure, hard to adjust prices for specific customers or monthly rates which might be different then roverpass.com monthly rate pricing.Only to be able to see 10 days at a time. Hard to make monthly reservation without seeing if spot is open for that long.

Vendor response

Thank you so much for taking the time to leave a review! We're happy to hear you've had an overall pleasant experience with the calendar and working with our team. Our product team is currently working on making long-term reservations more streamlined, based on feedback from customers like yourself! We're looking forward to sharing the improvements we have coming with you in the near future.

KL
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Kiley L.

Recreational Facilities and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Give Roverpass a shot!

Reviewed 2 years ago

I would 100% recommend using RoverPass for your booking needs.

Pros

I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.

Cons

There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction.

JR
AvatarImg

Jacqueline R.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Outback springs

Reviewed 2 years ago
Pros

Desired features Color status. Reports

Cons

Month and quarterly view of guests. Too many steps to get back to the reservation page

SD
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Suzanne D.

Recreational Facilities and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Way to Run Our Two RV Parks

Reviewed 3 years ago
Pros

Roverpass made our calendar much more efficient without the fear of double booking. It is easy to use and implement into our two parks. Instant booking has been great for our customers. We currently do it at no extra expense to the customers and we absorb the fees. There are always upgrades and the staff has always been there for me when I've had difficulties. Also another perk is that when...

Cons

I did give 4 stars for functionality, because this is a work in progress. There are a few snags that are easily worked around, that I know a few fixes will make use easier. For instance, if you go to a future date and do something, the computer will automatically go back to the current date. For tracking financials, it is great for credit card use, but when we get cash, it has been difficult. I know these are things are what Rover Pass is working on and I'm glad to be a part of it.

TH
AvatarImg

Tammy H.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Impressed!

Reviewed 4 years ago

The biggest benefit of using RoverPass is almost eliminating phone calls for RV reservations. This has freed up a lot of time for my staff and me.

Pros

What I like most about this software is the ability to look at it quickly and get all the information I need to book a reservation or reject it. I have had guests tell me it was very simple to fill out the information to book a room or an RV site.

Cons

There are two things that I believe could be improved upon with this software. First, I would like to be able to integrate it with Booking.com and Airbnb, then tie it into my own booking calendar. Second, I have had several guests have to cancel and are very upset when the fees are not refunded....all they tend to see is "full refund if cancelled".... with in however many days. If there was a way to emphasize the fees would not be refunded it would make life a bit easier:)

Vendor response

Hi Tammy. Thank you for taking the time to provide your feedback. At this time, we are not able to integrate with other services- however, we do have a new Reservation Management System we'd be happy to share with you! This allows you to keep track of all your reservations in one place and view your availability in realtime. And, as always, it's free! Please reach out to us, and we would be happy to...

RoverPass FAQs

Q. What type of pricing plans does RoverPass offer?

RoverPass has the following pricing plans:
Starting from: $3.00/month
Pricing model: Subscription


Q. Who are the typical users of RoverPass?

RoverPass has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

See alternatives

Q. What languages does RoverPass support?

RoverPass supports the following languages:
English

See alternatives

Q. Does RoverPass support mobile devices?

RoverPass supports the following devices:
iPad, iPhone

See alternatives

Q. Does RoverPass offer an API?

No, RoverPass does not have an API available.

See alternatives

Q. What level of support does RoverPass offer?

RoverPass offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

See alternatives

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