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ADP TotalSource

A full-service professional employment organization (PEO)

Table of Contents

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ADP TotalSource - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: June 2026

ADP TotalSource overview

Based on 457 verified user reviews

What is ADP TotalSource?

ADP TotalSource is a human resources tool with key features that include payroll management, online benefits enrollment, a self-service portal, benefits management, HR management, compliance management, and more.

Who uses ADP TotalSource?

Reviews for ADP TotalSource come from a wide variety of industries, including real estate (5% of reviewers), information technology and services (5%), and hospital & health care (5%). The most frequent use case for ADP TotalSource cited by reviewers is human resources (45% of reviewers).

What do users say about ADP TotalSource pricing?

Some reviewers feel ADP TotalSource offers competitive pricing and valuable bundled services, especially for larger companies. However, users frequently mention high fees, lack of pricing transparency, and excessive costs for small businesses, which diminish overall value.

Starting price

Alternatives

with better value for money

Pros & Cons

User Interface

Training and Learning Curve

Security and Access Control

Slow and unreliable support

High and opaque costs

Difficult platform navigation

ADP TotalSource’s user interface

Ease of use rating:

4.2

(457)

ADP TotalSource review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(30)

3-4(193)

5(234)

What do users say about ADP TotalSource?

Reviewers feel ADP TotalSource offers a comprehensive platform for payroll, HR, and benefits management, making it easier to handle compliance and administrative tasks. They appreciate having employee data, pay, and benefits in one place, and say the reporting and time-tracking features save time. Some mention the system is especially helpful for small businesses without dedicated HR staff.

Users report mixed experiences with customer support, noting that while some find staff responsive and helpful, others experience delays and inconsistent service. They find the interface user-friendly once learned, but say navigation and custom reporting can be confusing or outdated.

Select to learn more

Who uses ADP TotalSource?

Based on 457 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Non-Profit Organization Management

Hospital & Health Care

Retail

Information Technology and Services

Others

Use cases

Payroll

Human Resources

Benefits Administration

Onboarding

PEO

ADP TotalSource's key features

GetApp's analysis of 56 verified user reviews collected between July 2021 and October 2024 identifies ADP TotalSource's most critical features and summarizes user sentiment about those features.

Payroll management

3.7

Reviewers appreciate ADP TotalSource's Payroll Management capabilities. They report that payroll processing is straightforward and efficient, with automatic handling for salaried employees. Users highlight the ease of navigating pay details and making tax withholding changes. They value the compliance support for tax-related issues and the ability to manage timecards and time off requests. Some users mention excellent support from payroll representatives, while others note occasional issues with garnishments and support response times. Of the 24 ADP TotalSource users who gave detailed accounts of their use of Payroll Management, 96% rated this feature as important or highly important.

See related user reviews

“By taking on the heavy administrative work—payroll, onboarding, compliance, and many of the manual day-to-day tasks—ADP TotalSource has allowed us to shift our focus to what really matters: engaging with our employees and supporting their growth.”

Laura F.

Head of People

“ADP TotalSource is a full HR suite in an intuitive system to include payroll support, access to competitive benefits, tax filings, workers' compensation, training resources, applicant tracking system, analytics, reporting, time keeping, and performance management, personnel file management, background checks, and data security with a single sign-on.”

D'Ann S.

HR Consultant

“It helps me manage all the office requirements for health care and payroll that we need.”

Jeri K.

Office Manager

“The learning curve for my employees, because they use to be able to write in their times if they forgot a punch in or out, but during the initial period they'd have to call me or their supervisor to correct their timecards till they figured out how to leave memos.”

Elizabeth H.

Administrator

HR management

3.8

Reviewers indicate that ADP TotalSource's HR Management is valuable for maintaining compliance with ever-changing laws. They appreciate the ability to store forms, schedule follow-ups, and run reports for audits. Users find the platform helpful for staying organized and receiving guidance on HR issues. However, some mention that the HR Management capabilities are not as robust as other areas and report slow response times from support. They also value the ease of navigating E-verify and the support team�s assistance with employee relations. Of the 18 ADP TotalSource users who gave detailed accounts of their use of HR Management, 83% rated this feature as important or highly important.

See related user reviews

“The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.”

Elizabeth F.

Office Operations Manager

“The compliance guidance is helpful and reduces risk of missing important requirements. Once you learn system, it becomes a reliable tool for managing all HR tasks.”

Harshul S.

Sr tech specialist

All ADP TotalSource features

Features rating:

4.2

(457)

360 degree feedback

(0)

401(k) tracking

4.0

(1)

ACA reporting

4.2

(6)

Access controls/permissions

3.9

(27)

Accounting

(0)

Accounting integration

(0)

Activity dashboard

5.0

(1)

AI/Machine learning

4.0

(1)

Alerts/Notifications

4.5

(2)

API

(0)

Applicant tracking

3.1

(15)

Approval process control

5.0

(1)

Attendance management

(0)

Benefits administration outsourcing

(0)

Benefits dashboard

4.4

(22)

Benefits management

4.2

(110)

Calendar management

1.0

(1)

Chatbot

(0)

Client portal

3.7

(3)

COBRA administration

(0)

Collaboration tools

(0)

Compensation management

3.7

(12)

Compliance management

4.3

(90)

Customizable branding

3.5

(2)

Customizable fields

5.0

(1)

Customizable reports

(0)

Customizable templates

1.0

(1)

Data import/export

(0)

Data security

5.0

(1)

Direct deposit

4.7

(3)

Disability insurance administration

(0)

Document management

4.1

(21)

Document storage

(0)

Electronic forms

4.7

(6)

Electronic signature

4.5

(2)

Employee benefits administration

4.5

(41)

Employee database

4.3

(116)

Employee engagement

2.0

(3)

Employee handbook

4.0

(1)

Employee management

4.2

(94)

Employee onboarding

4.4

(17)

Employee portal

(0)

Employee profiles

4.0

(2)

Employee self service

(0)

Feedback management

(0)

FMLA administration

(0)

For peo/aso

(0)

Generative ai

3.5

(2)

Goal management

3.0

(1)

Health insurance administration

3.9

(33)

Help desk management

5.0

(1)

HIPAA compliant

4.7

(3)

HSA/FSA administration

(0)

Insurance management

4.2

(5)

Job description management

(0)

Learning & development

(0)

Leave tracking

(0)

Life insurance administration

(0)

Mobile access

4.5

(6)

Mobile app

3.0

(2)

Multi-State

4.3

(4)

Offboarding

4.0

(1)

Onboarding

4.1

(18)

Online benefits enrollment

4.4

(75)

Orientation workflow management

3.5

(11)

Payroll reporting

4.3

(19)

Performance management

3.0

(2)

Predictive analytics

4.5

(4)

Provider management

(0)

Real-Time reporting

(0)

Recruitment management

2.8

(10)

Reminders

4.6

(5)

Reporting/Analytics

3.6

(70)

Reporting & statistics

4.0

(2)

Retirement plan management

(0)

Self service portal

4.3

(90)

Sick leave tracking

3.5

(2)

Succession planning

(0)

Surveys & feedback

3.0

(1)

Task management

5.0

(1)

Tax calculation

4.5

(23)

Tax compliance

4.0

(26)

Tax management

4.0

(2)

Third-Party integration

4.0

(1)

Third-Party integrations

2.5

(2)

Time & attendance

4.4

(23)

Time off management

5.0

(3)

Time off requests

3.0

(3)

Timesheet management

4.0

(1)

Time tracking

4.3

(11)

Training management

3.3

(4)

Vacation/Leave tracking

3.2

(5)

W-2 preparation

4.5

(22)

Wage garnishment

4.5

(4)

Workflow automation

(0)

Workflow management

4.3

(3)

Workforce management

4.0

(1)

ADP TotalSource alternatives

ADP TotalSource

4.2

(457)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

3.9

Customer Support

4.1

Connecteam

4.6

(5.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Paylocity

4.3

(1.8K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.2

Customer Support

4.1

ADP Workforce Now

4.4

(7.2K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.2

ADP TotalSource pricing

Value for money rating:

3.9

(457)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ADP TotalSource price and value

Value for money rating:

3.9

(457)

To see what individual users think of ADP TotalSource's price and value, check out the review snippets below.

“The platform delivers a reliable, well-rounded HR solution with simple, dependable payroll processing and strong HR support.”

Elizabeth F.

Office Operations Manager

“Additionally, the reporting capabilities are exceptional, offering detailed, customizable reports that help streamline decision-making and provide valuable insights into business operations.”

Rowie Z.

HR Manager

ADP TotalSource integrations (6)

Integrations rated by users

We looked at 457 user reviews to identify which products are mentioned as ADP TotalSource integrations and how users feel about them.

ADP SmartCompliance

Integration rating: 4.3 (3)

ADP Workforce Now

Integration rating: 4.0 (1)

“We have not fully integrated ADP workforce now with Connecteam as of yet, but it will be in the upcoming month.”

Emma K.

Office Manager

Dynamics 365

Integration rating: 3.0 (1)

NetSuite

Integration rating: 4.0 (1)

“VAT data does not flow through the connector, so our international users are unable to use the product.”

Spenser O.

Corporate Controller

Other top integrations

Microsoft SharePoint

Sage Construction Suite

ADP TotalSource customer support

What do users say about ADP TotalSource customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of ADP TotalSource customer support.

Widely noted by reviewers, ADP TotalSource offers responsive and knowledgeable support, often resolving issues quickly and professionally.

A significant portion of users appreciate having dedicated HR Business Partners who provide personalized guidance and assistance.

Multiple users find it easy to contact support through various channels, including chat and phone, with staff being attentive and helpful.

A minority of users report inconsistent support quality, with delays in response times and difficulty reaching dedicated representatives.

Support options

Faqs/forum

Knowledge base

Email/help desk

Chat

Phone support

Training options

Videos

Webinars

In person

Documentation

Live online

To see what individual users say about ADP TotalSource's customer support, check out the review snippets below.

“ADP has been very supportive and transparent, when we need their assistance they are here to help.”

Alan K.

Executive Director

“I like the support staff and that ADP covers all HR releated areas needed for a business.”

Tony K.

President

“Customer service is lacking, most of the time when we ask questions (especially HR related), we are just referred to our employee handbook, which is not helpful.”

Katina B.

Manager

ADP TotalSource FAQs

Q. Who are the typical users of ADP TotalSource?

ADP TotalSource has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money

Q. What is ADP TotalSource used for?

ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business.

Q. Does ADP TotalSource support mobile devices?

ADP TotalSource supports the following devices:
Android, iPhone, iPad

Q. What level of support does ADP TotalSource offer?

ADP TotalSource offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat, Phone Support