Firefish Pricing, Features, Reviews & Alternatives

Firefish

Combined recruitment marketing and CRM software

4.72/5 (134 reviews)

Firefish overview

What is Firefish?

Firefish Software combines your CRM and ATS with your recruitment website and marketing channels so you maximise job ad visibility, increase candidate engagement, streamline your recruitment processes and make more right-fit placements as a result.

Firefish is built around real recruiter needs and responds to the challenges that our customers face in this tough but rewarding job. Our team are all ex-recruiters and know this industry inside out, and that's what makes our software so effective.

Innovate your recruitment process by joining the dots between...

• Your data-driven recruitment website
• Your recruitment marketing channels
• Your Applicant Tracking System (ATS)
• Your Customer Relationship Management (CRM) system
• Reports and KPIs - so you can learn what's working and what's not for your business!
www.firefishsoftware.com

Pricing

Starting from
£58/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

B@4125c6ab
Firefish Product News: Gmail Add-InThe Firefish Reports DashboardUsing Direct Apply on job boardsFirefish-Shiftboard integration: A complete staffing solution Compliance with Firefish SoftwareClient Compliance with Firefish SoftwareFirefish & Google for JobsAutomated Email Logging with FirefishFirefish Software - A Quick Swim
Have you already used Firefish?
Help us improve the recommendations we show you.

Firefish user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.7
  4.9
Rob S.

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

Used daily for less than 6 months
Reviewed 2020-07-03
Review Source: Capterra

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish. Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros
Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to". The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work. Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live. Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons
Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented. Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Daniel P.

Forward thinking CRM

Used daily for 1-2 years
Reviewed 2019-06-21
Review Source: Capterra

As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better. Their customer service is fantastic will short lead times and always actively trying to find a solution.

Pros
They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call. The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.

Cons
The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Andrew R.

Great softrware and really add value and purpose to your business

Used daily for 1-2 years
Reviewed 2021-03-10
Review Source: Capterra

Personally for me, the support that is delivered by this business is second to none, [SENSITIVE CONTENT HIDDEN] who looks after our account offers solutions and s very quick to assist with managing issues of any fixes that are required.

Pros
The software is integrated into your website so seamlessly add value and eas in managing the data flow, you have full control of the editing and functionality to can make changes and update drop downs and functionality.

Cons
Not a great not to like in fairness, it delivers across all metrics for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Leon T.

Feedback

Used daily for 6-12 months
Reviewed 2021-04-21
Review Source: Capterra

Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.

Pros
Lots of functions, and features that can be utalised.

Cons
A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Kirsty S.

Start up empowered by Firefish!

Used daily for 1-2 years
Reviewed 2021-01-21
Review Source: Capterra

Pros
The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

Cons
The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Firefish pricing

Starting from
£58/month
Pricing options
Subscription
View Pricing Plans

Starting from £58 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Firefish features

API
Activity Dashboard
Alerts/Notifications
Applicant Tracking
Collaboration Tools
Customizable Branding
Data Import/Export
Employee Database
Mobile Access
Recruitment Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Third Party Integrations

Assessment Management (433 other apps)
Employee Management (505 other apps)
Employee Profiles (423 other apps)
Performance Management (448 other apps)
Search/Filter (390 other apps)
Training Management (420 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Firefish

Key features of Firefish

  • Business planning
  • CRM
  • Candidate Portal
  • Custom candidate application process
  • Employer Portal
  • Full ATS
  • Fully integrated recruitment website
  • Integration with Microsoft Outlook, Office, and Gmail
  • Intelligent potential job/candidate match suggestions
  • Job alerts
  • Job posting
  • KPIs
  • Reports and analytics
  • Social media integration
  • Web CMS
View All Features

Benefits

• Convert 45% of candidates through your own recruitment website with job pages that look great, are SEO-friendly and fully optimized for Google for jobs.
• Get maximum visibility on job ads by multi-post jobng across job boards and 180 social media networks with just a click.
• Turn your recruitment database into an active network that your recruiters turn to first because it’s crackling every day with exclusive candidates. The Firefish ATS lets you keep close track of your candidates from first touch through to placement.
• By combining all your recruitment activities into one place, you can create custom reports you know you can trust. Ensure recruiters start every day right with a daily overview of to-do lists, recruitment sales targets and KPIs to keep everyone on track.
• Firefish integrates with all the best recruitment tools to help you streamline your processes and make your days as productive as they can be.