ClubExpress Pricing, Features, Reviews & Alternatives

ClubExpress

Where the Best Run Clubs Run the Best

4.26/5 (465 reviews)

ClubExpress overview

What is ClubExpress?

ClubExpress includes more than 22 modules to help manage every aspect of your organization's operations, including members and non-members, the website itself, money, communications, and the organization as a whole. ClubExpress websites are fully responsive to mobile devices and we also offer a mobile app for each organization.

Our platform includes unparalleled documentation and training tools, such as comprehensive manuals for administrators and users, a context-sensitive online help system for every screen, and almost 100 video tutorials.

And our fees include unlimited toll-free support for admins and members! If members have a problem logging in, registering for an event, renewing their membership, making a payment, updating their Profile, etc., they can call us and we'll help them.

Pricing

Starting from
$24/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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ClubExpress screenshot: This professional association of 2400 members has been using ClubExpress since 2008.ClubExpress -

ClubExpress user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.0
  3.7
  4.6
Martin S.

Solid service offering and very good value

Used daily for 2+ years
Reviewed 2020-01-16
Review Source: Capterra

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Pros
Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability

Cons
Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Toni K.

Anxious to Get Started

Used occasionally for free trial
Reviewed 2020-01-31
Review Source: Capterra

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Pros
ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Cons
We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rachael P.

The Challenge of Evolving with Technology Demands (UI/UX)

Used weekly for 2+ years
Reviewed 2020-01-25
Review Source: Capterra

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out." I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation. With much respect and gratitude, I wish you much prosperity in this New Year.

Pros
Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product. The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way. The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions. When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

Cons
1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient. 2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality. 3. More attractive, fully responsive template options 4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet 5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them 6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible. 7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Robert H.

Easy and Flexible Software

Used weekly for 1-2 years
Reviewed 2020-01-21
Review Source: Capterra

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

Pros
This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

Cons
Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Neal B.

Reduces Club Officer Work and Improves Member involvement

Used daily for 1-2 years
Reviewed 2020-01-21
Review Source: Capterra

The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.

Pros
THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.

Cons
Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ClubExpress pricing

Starting from
$24/month
Pricing options
Free trial
Subscription
View Pricing Plans

ClubExpress pricing is based on the number of active members in the database. The minimum monthly fee is $24, equivalent to 60 members. Then $0.40 per member per month up to 100 members, and then discounts kick in for larger and larger groups. Our pricing is all inclusive; these fees cover all functionality, unlimited pages, documents, disk space, traffic, blast emails, etc., as well as unlimited toll-free support for admins and members!

ClubExpress features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Customer Database
Customizable Reports
Data Import/Export
Document Management
Electronic Payments
Invoice Management
Mobile Access
Reporting & Statistics
Search/Filter

Activity Tracking (151 other apps)
Billing & Invoicing (256 other apps)
Inventory Management (264 other apps)
Quotes/Estimates (167 other apps)
Reporting/Analytics (200 other apps)
Scheduling (186 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for ClubExpress

Key features of ClubExpress

  • 20+ built in modules; 15+ optional modules
  • 350+ reports and 50+ data exports, including filtering
  • Associations in the US, Canada, Australia, and UK.
  • At the club, member, and user levels. Both push and pull.
  • Available for specific club needs.
  • Built-in FAQ module with fully formatted answers.
  • Built-in Storefront module for clubs to sell products.
  • ClubExpress is fully PCI Compliant. AoC Available.
  • Credit card processing for memberships, events, & donations
  • Custom mobile app for each club or association
  • For every member and non-member transaction.
  • For members and 7 levels of admins.
  • For membership dues, event registrations, donations, etc.
  • For the eCommerce Storefront Module.
  • For website content. Many wizards and custom tools/widgets.
  • Fully integrated blast Emailing with templates & dist. lists
  • Fully integrated website and member database
  • Fully supported. Additional one-time setup fee.
  • Includes more than 300 reports and 50+ data exports.
  • Integrated non-member database
  • Integration with QuickBooks
  • Members and non-member mailing list
  • Members login to update their Profile
  • Modules for documents, committees, interests, photos, etc.
  • Multi-page, multi-question, answers in 25+ formats.
  • Multiple levels of security
  • No advertising!
  • Online member signup, renewals and expirations
  • Optional Resource Scheduling module for club assets.
  • Optional branded mobile app for each association
  • Optional module for members to post available positions.
  • Optional module for members to post stuff for sale.
  • Optional modules for continuing education and certification.
  • Part of our Mobile App
  • Powerful E-Commerce Storefront module
  • Powerful discussion forums and listserver module.
  • Powerful discussion forums, including listserver support
  • Powerful integrated event calendar with online registration
  • Powerful support for chapters, districts, and regions.
  • Powerful tools to control the look and feel of your website
  • Supports chapters, districts, and regions
  • Supports memberships that include multiple people
  • Surveys can be configured to run elections.
  • Unlimited contacts separate from the member database.
  • Unlimited documents/files stored in unlimited folders.
  • Unlimited emails to members & non-members. Filtering options
  • Unlimited fields; answers in 25+ different formats.
  • Unlimited photos and photo albums
  • Unlimited photos stored in 3 resolutions with folders/tags
  • Unlimited website pages for the public and members-only
  • Using our powerful Surveys module; multi-page multi-question
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Benefits

ClubExpress provides exceptional integration between its various modules, and a powerful set of features in each module. For example, everyone can claim that they have an event calendar with online registration. But the ClubExpress Event Calendar is powerful enough to handle a multi-day, multi-track event, with different price points for members, non-members, and guests, as well as dozens of other options to configure any type of event. And every module is like this.