OpenCRM - 2026 Pricing, Features, Reviews & Alternatives

Users report that OpenCRM's Contact Database allows them to track and update customer information efficiently. They find it helpful for storing all customer data, including emails and phone numbers, in one central location. Reviewers indicate it is easy to add, delete, and search for contacts, and appreciate the ability to manage communications and link companies to main headquarters. They say it supports creating tickets and bulk emailing, and is user-friendly and easy to navigate. Of the 42 OpenCRM users who gave detailed accounts of their use of Contact Database, 98% rated this feature as important or highly important.

Reviewers appreciate OpenCRM's Contact Management capabilities for its customizability and ease of use. They find it helpful for capturing and updating contact information quickly, and value the ability to create views to show specific contacts. Users report seamless API integration, including with Lead Forensics, and indicate that emails to/from contacts are attached to the account. They say it simplifies monitoring client status and communication, and provides clarity across teams, making it a useful tool for the entire company. Of the 37 OpenCRM users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.

Reviewers highlight OpenCRM's Reporting/Analytics capabilities for tracking quotes, setting targets, and planning ahead. They find it easy to set up and customize reports, and appreciate the ability to schedule reports for specific users. Users report that it helps manage performance of clients and staff, and provides valuable data for forecasting and business trends. They indicate that while the reporting system is generally good, some find it difficult to tailor reports and desire more filter options. Of the 26 OpenCRM users who gave detailed accounts of their use of Reporting/Analytics, 92% rated this feature as important or highly important.

Reviewers indicate that OpenCRM's Sales Pipeline Management is valuable for tracking sales opportunities and forecasting. They find it helpful for creating visual representations of data and monitoring sales stages. Users report that it supports business development and transparency across teams, and appreciate the ability to export data and customize views. They say it helps with sales and marketing planning, though some mention that better reporting for the dashboard and color-coded activities would improve usability. Of the 32 OpenCRM users who gave detailed accounts of their use of Sales Pipeline Management, 81% rated this feature as important or highly important.