Vetstoria Features

Vetstoria

Booking & client communication tool for veterinary practices

4.86/5 (22 reviews)

Vetstoria Feature Summary

  • Follow-up scheduling
  • Online Scheduling
  • Third party integration
  • Customizable branding
  • Data synchronization
  • Client website integration

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Vetstoria Feature Reviews

21 reviewers had the following to say about Vetstoria's features:

Heather Remnant

Our clients love this product!

2017-10-10

Easy to use interface for our clients to book veterinary appointments.

Pros

Easy to integrate into your website and mobile apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
georgie mccarthy

a huge benefit to clients to be able to offer online bookings, great product, so easy to use

2018-02-02

clients can book out of hours, or directly through sms reminders. a bonus service to be able to offer

Pros

integrates well with RxWorks, easy to set up and use, link incorporated into SMS reminders so clients can book directly without having to search our website, easily to set up & customise according to our daily schedule

Cons

booking link easily visible on our website when using the desktop version, however not so much when using a mobile device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keenan Edinger

Comprehensive online booking platform that fully integrates with RX Works.

2018-04-07

Pros

The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients.

Cons

For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shane Simpson

Vetstoria has been an excellent addition to our practice's suite of customer service tools.

2017-10-09

Pros

Our clients often comment on how easy it was for them to make an appointment.

Cons

The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Terry Butler

Clients love it and more importantly use it. It links to our PMS seamlessly and reduces staff work.

2018-05-06

Flexibity for our clients in making bookings and the reduction of work on our reception team.

Pros

The seamless integration with RxWorks.

Cons

It takes little of my time the manage and both staff and clients find it great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Luna

Great platform for a rapidly expanding, multi-location practice

2018-09-12

No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.

Pros

. - Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)

Cons

New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Belindaq Parsons

Vetstoria has seamlessly allowed us to integrate real-time online booking into our practice

2017-10-16

It has allowed our clients to make appointments 24/7 and we are encouraging them to book online which allows them to better manage their appointments.

Pros

Fully integrated with RxWorks, the online portal is easy to use and add and remove new staff as needed and online booking has allowed our clients to book appointments outside of our opening hours with ease.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Seyers

Extremely adaptable product, great customer service help

2018-04-10

saved staff time, increased new clients, another service we can offer, showing we are progressive

Pros

The emails the clients get as confirmation and reminders are great and easily personalised.

Cons

When it shows on Rx Works it is hard to tell if they ONLY want to see the vet who they choose online, or if the time was the important factor eg, if the vet needs to go into surgery we would know if we can get another vet to take that appt without having to call and check with client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashleigh Bligh

Easy to use and easy to change. Love it.

2018-06-14

Pros

It's very easy to change appointments, vets etc. Integration is great and it syncs well with Rx.

Cons

Such a minor thing - When a new client signs up you have to copy all their details to make a file otherwise matches up great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Haberfield

Love it!!

2018-05-05

Pros

Takes the pressure off the phone lines and the clients love it.

Cons

Nothing I can think of really. It will be great when it is available on other veterinary software systems.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
julian gamero meza

Online Booking is an excellent software to keep track of appointments at the veterinary clinic

2018-07-26

excellent support program in our control and record of appointments

Pros

Online Booking saves us time and we have increased our income since all our customers feel more comfortable with reservations 24/7 from any site and device.

Cons

At first it took me a while to integrate RX Works at 100%, but now all the problems were solved and the program works without any type of failure

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Will Gartrell

Stress-free implementation of veterinary online booking

2018-04-18

Ease of booking for clients, therefore more bookings.

Pros

Clients love the ability to book appointments at their own pace.

Cons

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy Blythe

An excellent service

2017-10-13

About 400 clients book an appointment via Vetstoria every month, saving us time and allowing clients to book at any time of the day or night

Pros

This is so easy to use and the clients are really happy to access the service and use it to make bookings

Cons

The software works well and is fully integrated so the thing that I like least about the software is the fact that I still have to put in all the holiday dates to ensure that we don't get a booking on Christmas day

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Phil Barr

Great system for online appointment booking

2018-08-02

My main problem is not having the time to exploit all the potential uses.

Pros

It allows our clients to book appointments with a specific clinician at whichever site they like & interacts well with our PMS

Cons

The booking system seems to me a little longwinded to use from the client's perspective - but the clients appear happy enough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pia-Therese Hams

Great! Platform made implementing online booking simple and I am able to access stats easily

2018-01-04

Pros

The software was easy to install and I think that this was mostly due to the fantastic Vetstoria customer service.

Cons

Had some issues with Digital Marketing tab within portal. I wanted to be able to use customised links for campaigns and initially this function was not available to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Barbara Clingman

Very informative in starting the process. Quick response time. Easier to set up than expected

2018-04-18

Pros

We went live on our website yesterday afternoon. Overnight we had 3 new appointments before 7:30 am and an additional appointment this morning. I did NOT expect to see people using this service this quickly.

Cons

New clients can't enter most of their information so the client isn't integrated with our software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Christopher Jones

Excellent product

2018-06-14

Pros

Has enabled Clients to book appointments when we are closed.

Cons

Does allow Clients with a certain approach to over ride the system and book online when they should be ringing the practice - this only happens occasionally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Menno von Brucken Fock

This online booking system has proven to be a valuable asset to our practice

2018-08-01

Pros

Once installed easy to use for the client; it gives us an opportunity to welcome new clients who rather communicate online rather than using their telephone

Cons

More likely to have your appointments made leaving unused spots in your program, in other words you need a good receptionist to avoid too many blanc spots in your appointments schedule

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Bob WU

very easy to use, clients love it.

2017-10-23

Pros

Very easy to use, we have clients can book appointments with us outside our work hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian Wallace

We have been very happy with Vetstoria.

2018-06-28

Pros

Ease of use for clients. Appearance - looks very professional.

Cons

Vetstoria is not yet integrated with EzyVet. Very occasionally, there will be a booking that we would have preferred to be done by phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Danielle Treadway

Great tool!

2018-06-18

Pros

The set up process was straight forward and easy to use.

Cons

I wish we could have some doctors on 30 minute slots and others on 40 minutes, but it is a problem of the program we use I think.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more