App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshdesk Omni
5
2
4
0
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Table of Contents
Is this product right for your business?
Find out with a
Freshdesk Omni - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Freshdesk Omni overview
What is Freshdesk Omni?
Freshdesk Omni fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.
The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.
Freshdesk Omni’s user interface
Freshdesk Omni reviews
Overall rating
3.6
/5
5
Positive reviews
40
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.40/10
5
4
3
2
1
2
0
2
1
0
Freshdesk Omni's key features
Most critical features, based on insights from Freshdesk Omni users:
All Freshdesk Omni features
Features rating:
Freshdesk Omni alternatives
Freshdesk Omni
Starting from
29
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Tidio
Starting from
24.17
Per month
Freshdesk Omni pricing
Pricing plans
Pricing details:
User opinions about Freshdesk Omni price and value
Value for money rating:
Freshdesk Omni integrations (70)
Integrations rated by users
We looked at 5 user reviews to identify which products are mentioned as Freshdesk Omni integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
“Customers and administrators alike expect prompt notifications and Mailgun does that at a fraction of the cost of their competitors. I wish all our eCommerce clients would use Mailgun!”
“Turn any site into a shop in minutes”
Benjamin W.
Lead Engineer and General Manager
Integration rating: 3.0 (1)
Integration rating: 4.0 (1)
“It lets me know when my site goes down automatically which is amazing!”
Feliks W.
Owner
Integration rating: 3.0 (1)
“Our eLearning clients often send mass emails out and without this, that just wouldn't be possible.”
Benjamin W.
Lead Engineer and General Manager
Freshdesk Omni support options
Typical customers
Platforms supported
Support options
Training options
Freshdesk Omni FAQs
Q. What level of support does Freshdesk Omni offer?
Freshdesk Omni offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat