App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

SparkTG VCC

Top Contact Center solution that ensures your business grows

Table of Contents

Is this product right for your business?

Find out with a

SparkTG VCC - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: November 2025

SparkTG VCC overview

What is SparkTG VCC?

SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.

Key benefits of using SparkTG VCC

Check your agents' statuses in Real-Time
Understand your call flow in Real-Time to make real-time required changes to handle call flow
Be equipped with all important reports related to call center and agents
Empower agents to personalize the calls with saved details that pop on a call in real-time
Monitor and mentor the agents in live call without agent and customer knowing your live participation
Bulk upload contacts to create automated campaigns

Starting price

5per user /
per month

Alternatives

with better value for money

SparkTG VCC’s user interface

Ease of use rating:

4.7

(42)

SparkTG VCC reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.19/10

Rating distribution

Pros

“SparkTG VCC offers great value for money with its easy-to-use interface, reliable connectivity, and excellent customer support.”

Alpana B.

Head - Customer Service and Retention Team

“While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs.”

Rahul S.

Operations Executive

“I really appreciate SparkTG VCC for its reliability and ease of use. The platform is smooth, user-friendly, and makes call management very efficient.”

Poojan P.

Operations Executive

Cons

“Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off.”

Anoop A.

CEO

“Appears as SPAM often which causes drop-offs and people don't pick up calls.”

Bhumika C.

CRM Lead

“Then multiple changes in pricing and agreed offering ruined the experience.”

Mukul D.

Head of operations

Who uses SparkTG VCC?

Based on 42 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Education Management

Leisure, Travel & Tourism

Logistics and Supply Chain

E-Learning

Others

Use cases

Telephony

Call Center

Call Recording

IVR

Contact Center

SparkTG VCC's key features

Most critical features, based on insights from SparkTG VCC users:

Call center management

4.8

(18)

Call monitoring

4.9

(21)

Call recording

5.0

(19)

Automatic call distribution

4.6

(16)

Call logging

4.9

(15)

Computer telephony integration

4.8

(12)

All SparkTG VCC features

Features rating:

4.7

(42)

Real-Time data

4.8

(4)

Activity tracking

5.0

(1)

Real-Time monitoring

5.0

(2)

Dashboard

5.0

(2)

Real-Time notifications

4.0

(2)

Customizable reports

3.0

(2)

Chat/Messaging

5.0

(4)

Campaign management

5.0

(3)

Caller id

5.0

(4)

Surveys & feedback

5.0

(2)

Performance metrics

5.0

(1)

Call reporting

5.0

(2)

Contact management

5.0

(1)

Recording

5.0

(1)

Reporting & statistics

5.0

(1)

Call routing

4.7

(15)

Call tracking

4.8

(9)

VoIP connection

4.9

(7)

Reporting/Analytics

5.0

(6)

Event triggered actions

4.3

(3)

Automated routing

5.0

(3)

Third-Party integrations

4.7

(3)

Queue management

5.0

(3)

Multi-Channel communication

4.5

(4)

Predictive dialer

(0)

Progressive dialer

(0)

Pre-recorded messages

(0)

Phone Key Input

(0)

Performance management

(0)

Outbound call center

(0)

Multiple Scripts

(0)

Activity dashboard

(0)

Quality management

5.0

(1)

Real-Time analytics

(0)

Real-Time reporting

(0)

SMS messaging

(0)

Survey/Poll management

(0)

Text to speech

(0)

Voice Customization

(0)

Voice mail

5.0

(1)

VoIP

5.0

(1)

Workforce management

(0)

Agent interface

5.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Auto-Dialer

(0)

Blended call center

(0)

Call disposition

(0)

Call list management

(0)

Call scripting

5.0

(3)

Call tagging

(0)

Call transcription

(0)

Call transfer

4.5

(4)

Callback scheduling

5.0

(1)

Chatbot

(0)

Collaboration tools

(0)

Conferencing

5.0

(1)

Contact database

(0)

CRM

4.0

(1)

Customer history

(0)

Data import/export

(0)

Inbound call center

(0)

Interaction tracking

1.0

(1)

IVR

4.0

(2)

Live chat

(0)

Manual dialer

5.0

(1)

Monitoring

(0)

Multi-Channel management

(0)

Multi-Language

(0)

SparkTG VCC alternatives

SparkTG VCC

4.7

(42)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.8

Customer Support

4.8

Ringover

4.7

(823)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

SparkTG VCC pricing

Value for money rating:

4.8

(42)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about SparkTG VCC price and value

Value for money rating:

4.8

(42)

To see what individual users think of SparkTG VCC's price and value, check out the review snippets below.

“SparkTG VCC offers great value for money with its easy-to-use interface, reliable connectivity, and excellent customer support.”

Alpana B.

Head - Customer Service and Retention Team

“While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs.”

Rahul S.

Operations Executive