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GoTo Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The first-ever truly unified voice and video solution.
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GoTo Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
GoTo Connect overview
Based on 665 verified user reviews
What is GoTo Connect?
Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (33% of reviewers).
What do users say about GoTo Connect pricing?
Most users consider GoTo Connect to offer strong value for money, as they appreciate transparent pricing, cost savings, and included features. However, some users report higher costs for specific needs and occasional unexpected charges.
Starting price
Alternatives
with better value for money
Pros & Cons
Phone System
Features
Meeting and Communication
Call Management
Internet Connection Issues
User Interface
GoTo Connect’s user interface
GoTo Connect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about GoTo Connect?
Reviews for GoTo Connect come from a wide variety of industries, including financial services (9% of reviewers), management consulting (7%), and insurance (6%). The most frequent use case for GoTo Connect cited by reviewers is remote work (33% of reviewers).
Select to learn more
Who uses GoTo Connect?
Based on 665 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
GoTo Connect's key features
Most critical features, based on insights from GoTo Connect users:
All GoTo Connect features
Features rating:
GoTo Connect awards
GoTo Connect alternatives
GoTo Connect
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GoTo Connect pricing
Pricing plans
Pricing details:
Phone System
No pricing info
Features included:
- Call from Any Device, Anywhere
- Existing Number Porting
- Local, Toll-Free & Vanity Numbers
- Toll-Free Minutes
- International Calling
- Smart Call Routing
- Unlimited Auto Attendants
- Unlimited Customizable Dial Plans
- Unlimited Ring Groups
- Call Queues
- Hot Desking
- Emergency Calling
- Virtual Fax Manager
- Voicemail to Email
- Call Handling
- Paging
- Intercom
- Call Recording
- Unlimited Locations
- Team Messaging
- SMS & MMS
- Video Meetings
- Local and Cloud Meeting Recording
- End-to-End Video Encryption
- Flexible Layout
- Smart Notes
- Meeting Co-Organizers
- InRoom Link
- Meeting Transcriptions
- Miro Integration
- Breakout Rooms
- Emoji and Audio Reactions
- Automated SMS Messages
- System Health Dashboard
- Call Routing Optimizer & Analytics
- SMS/MMS Volume and Delivery Status
- Proactive System Alerts
- Real-Time & Historical Reports
- Single Sign-On
- Call Management and Phone System
- Multi-Site Admin and Management
- Device Management
Customer Engagement
No pricing info
Features included:
- Shared Inbox
- Custom Surveys
- AI Powered Messaging Assistant
- WebChat Channel
- Facebook & Instagram Messenger Channel
- SMS & MMS Campaigns
- Customizable Dashboards
Complete CX
No pricing info
Features included:
- Call Queues - Advanced Rules and Routing
- Intelligent Call Routing
- Skills Assignment
- Tag Management
- Call Campaign
- Ring Strategy
- Monitor and Coach Agents
- Call Dispositions
- Call Wrap Up
- Auto-Queue Callback
- Agent Softphone
- Agent Dashboard
- Co-Browsing
- Supervisor Analytics
- Interaction Details
- AI Chat Analysis
- Custom Roles and Permissions
Contact Center
No pricing info
Features included:
- Feedback Module
- Quality Management
- Screen Recording
- Auto-Dialer
- 20+ Digital and Social Channels
- Workforce Management Integrations
User opinions about GoTo Connect price and value
Value for money rating:
Of 95 reviews that provide robust commentary on GoTo Connect's price and value, 86% mention it in a positive light.
Most users consider GoTo Connect to offer strong value for money, highlighting its reasonable and transparent pricing plans that cater to various business sizes and budgets. Reviewers appreciate that many features are included in standard plans without extra charges, and they find the absence of hidden fees helps with predictable budgeting. Most users indicate that GoTo Connect provides significant cost savings compared to previous solutions, with some noting reductions in monthly bills and overall communication expenses. They say the platform’s all-inclusive pricing covers a wide range of functionalities, making it cost-effective for both small and complex business needs. Most reviewers appreciate the flexibility to scale services up or down as their business evolves, and they find the initial setup and transition costs to be affordable. Some users report that discounts on hardware and straightforward pricing structures are beneficial when comparison shopping. However, some reviewers feel that certain use cases, such as adding multiple devices for one user, can become costly, and a few users mention that prices are higher than some competitors or not competitive enough for their needs. Some users say they encountered unexpected or unclear charges, which impacted their perception of value.
, and
To see what individual users think of GoTo Connect's cost and value, check out the review excerpts below.
GoTo Connect integrations (14)
Integrations rated by users
We looked at 665 user reviews to identify which products are mentioned as GoTo Connect integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
GoTo Connect customer support
What do users say about GoTo Connect customer support?
Customer support rating:
We analyzed 222 verified user reviews to identify positive and negative aspects of GoTo Connect customer support.
A significant portion of users praise the quick response times and knowledgeable support staff who resolve issues efficiently.
Common user feedback highlights the helpfulness of support during onboarding, setup, and technical troubleshooting.
Widespread user sentiment appreciates the professionalism, patience, and willingness of support to provide thorough explanations and training.
A limited number of users report inconsistent support quality, with long wait times, unhelpful reps, and lack of follow-through on issues.
Support options
Training options
To see what individual users say about GoTo Connect's customer support, check out the review snippets below.
“I was enormously impressed with the customer support that Jive offered at every stage beginning with the explanation of its services and pricing, the help and consideration in arranging the porting over of my telephone numbers from a previous office address, help with setting up the telephone equipment including tutorials session offered by Jive and most significantly continued customer support which immediately responded to my various questions concerning the operation of the phones, fax capability and other technical questions that arose. ”
ANTHONY B.
Owner of business
“Last but not least Jive's customer service and support team is outstanding. If you have a question or technical issue they are quick to respond and with the response they not only correct the issue they teach you at the same time on how to correct the issue in the future should the problem arise again.”
Susan M.
Office Manager / Senior Tax Preparer
“Customer service, though helpful, often times requires a "ticket" and then takes a long time to get back to us.”
Carleen W.
Head of Operations
GoTo Connect FAQs
GoTo Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is GoTo Connect used for?
GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.
Q. What are the benefits of using GoTo Connect?
GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.
Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.
Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.
Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.
Screen share: Share your whole computer screen or just a specific application.
Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.
Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.
Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.
Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.
Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.
Q. What languages does GoTo Connect support?
GoTo Connect supports the following languages:
English, French, German, Portuguese, Spanish
Q. Does GoTo Connect support mobile devices?
GoTo Connect supports the following devices:
Android, iPad, iPhone
Q. Does GoTo Connect offer an API?
Yes, GoTo Connect has an API available for use.
Q. What level of support does GoTo Connect offer?
GoTo Connect offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)
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