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monday service
5
65
4
40
3
1
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support and service solution
Table of Contents
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monday service - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
monday service overview
What is monday service?
monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.
Beyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ease of Use
Team Collaboration
Workflow Management
Team Communication
monday service’s user interface
monday service pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about monday service?
I really like how Monday service puts everything in order for me making it easy to find and scroll through things when I’m looking for something.
Select to learn more
Who uses monday service?
Based on 108 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
monday service's key features
Most critical features, based on insights from monday service users:
All monday service features
Features rating:
monday service alternatives
monday service
Starting from
31
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
monday service pricing
Value for money rating:
Starting from
31
Per month
User opinions about monday service price and value
Value for money rating:
To see what individual users think of monday service's price and value, check out the review snippets below.
Sean H.
Business Developer
Tony R.
Vice President of Sales
monday service integrations (6)
Integrations rated by users
We looked at 108 user reviews to identify which products are mentioned as monday service integrations and how users feel about them.
Integration rating: 2.5 (2)
“Bulk Mail and contact histories”
Katie E.
Director of Operations
Integration rating: 5.0 (2)
“Our day to day runs in slack so I am glad they're incorporated!”
Rachel W.
Project Manager
Integration rating: 5.0 (1)
“All the emails related to a project or talent management goes right into Monday.com. It's great”
“Scheduling of appointments.”
Patricia D.
Manager Business Administration
Integration rating: 5.0 (1)
“By embedding OneDrive within Monday.com, documentation becomes part of the workflow rather than a separate activity. Files are uploaded, referenced, reviewed, and updated in real time as work progresses, supporting true end‑to‑end process management.”
Corey H.
Senior Manager
Integration rating: 5.0 (1)
“Document Storage through Google Workspace is critical to our business.”
Katie E.
Director of Operations
Integration rating: 5.0 (1)
monday service support options
Typical customers
Platforms supported
Support options