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ServiceTrade Logo

Software for commercial mechanical and fire contractors

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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

ServiceTrade overview

Based on 340 verified user reviews

What is ServiceTrade?

ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.

Who uses ServiceTrade?

By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (60% of reviewers).

What do users say about ServiceTrade pricing?

Some reviewers find ServiceTrade offers essential features at an economical cost and report a positive return on investment. However, some users say the software is expensive, and reviewers indicate frustration with extra charges for additional features and support.

Starting price

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Pros & Cons

Customer Support

Invoicing

Information Access

Bugs and Issues

Performance and reliability problems

ServiceTrade’s user interface

Ease of use rating:

ServiceTrade pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(3)
3-4(99)
5(238)

What do users say about ServiceTrade?

ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.

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Who uses ServiceTrade?

Based on 340 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction
Public Safety
Consumer Services
Utilities
Others

Use cases

Field Service Management
Scheduling
Field Activity Management
HVAC
Service Dispatch

ServiceTrade's key features

GetApp's analysis of 32 verified user reviews collected between January 2022 and October 2024 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.

Scheduling

Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of adjusting job durations with the drag-and-drop functionality and the ability to view multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens streamline the scheduling process. They find the map views and multiple schedule views helpful. However, some reviewers mention that the scheduling interface can be difficult to look at and complicated for multi-day scheduling. Overall, users find it user-friendly and intuitive for dispatching and managing appointments. Of the 17 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.


Mobile access

Users report that ServiceTrade's mobile access is vital for their business operations. They appreciate that field technicians can access schedules, job details, and customer information on the go. Reviewers indicate that the app allows for real-time updates, photo uploads, and deficiency reporting. They find it easy to navigate on phones and tablets, though some note it requires continuous training. However, they mention that the app relies on cell coverage and lacks some administrative functionalities. Overall, users find it essential for efficiency and daily use. Of the 17 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.


All ServiceTrade features

Features rating:

Accounting
Accounting integration
Activity dashboard
Activity tracking
Alerts/Notifications
API
Appointment management
Automated scheduling
Automatic backup
Availability management
Barcode/Ticket scanning
Billing & invoicing
Calendar management
Checklists
Client portal
Compliance management
Contact database
Contract/License management
Contractor database
CRM
Customer database
Customer history
Customer management
Customer portal
Customizable branding
Customizable forms
Customizable reports
Customizable templates
Data import/export
Dispatch management
Document management
Document storage
Drag & drop
Electronic payments
Electronic signature
Estimating
File storage
For commercial and/or industrial electrical contractors
For plumbing industry
GPS
Historical reporting
Inspection management
Inventory control
Inventory management
Inventory tracking
Invoice management
Job management
Job scheduling
Job tracking
Location tracking
Maintenance scheduling
Mobile app
Mobile signature capture
Multi-Location
Online time clock
Payment collection in the field
Preventive maintenance
QuickBooks integration
Quotes/Estimates
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recurring appointments
Reminders
Reporting/Analytics
Reporting & statistics
Routing
Search/Filter
Self service portal
Service history
Status tracking
Task scheduling
Technician management
Third-Party integrations
Time & expense tracking
Timesheet management
Time tracking
Workflow management
Work order creation
Work order management

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ServiceTrade integrations (15)

Integrations rated by users

We looked at 340 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.

Integration rating: 3.8 (10)

quickbooks is where I did all my bookkeeping. was a little clunky to send the balance invoice via honeybook because there was no way to differentiate products and services, which is why i took off one star.

Verified reviewer profile picture

Sarah D.

CEO

Integration rating: 3.6 (5)

It would be useful if Shopmonkey could integrate with QuickBooks, as this would improve financial synchronization and reduce manual data entry. This integration could streamline accounting processes and make overall business management more efficient

VB

Vanessa B.

Bookkeeper

Integration rating: 3.7 (4)

QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.

AB

Andy B.

Operations Manager

Integration rating: 3.0 (3)

This is essential for invoicing customers.

AZ

Andrew Z.

Operations Manager

Integration rating: 4.3 (3)

We use Zapier to connect our boards and automate some of our projects.

PD

Patricia D.

Manager Business Administration

Integration rating: 5.0 (3)

ServiceTrade customer support

What do users say about ServiceTrade customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of ServiceTrade customer support.

Widely noted by reviewers, ServiceTrade's customer support is highly responsive and resolves issues quickly, often within minutes.

A significant portion of users appreciate the team's willingness to listen to feedback and incorporate customer suggestions into product updates.

Frequently reported by users, the support staff is described as friendly, knowledgeable, and consistently helpful throughout onboarding and ongoing use.

Common user feedback highlights that support is easy to contact, provides clear communication, and follows through to ensure successful implementation.

Support options

Knowledge base
Chat
Email/help desk
Phone support

Training options

Documentation
In person
Webinars
Live online
Videos

To see what individual users say about ServiceTrade's customer support, check out the review snippets below.

“ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. ”

KR

Kyrik R.

Superintendent

“They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.”

HC

HEATHER C.

Office manager

ServiceTrade FAQs

Q. Who are the typical users of ServiceTrade?

ServiceTrade has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

These products have better value for money


Q. What is ServiceTrade used for?

ServiceTrade is a field service management software for commercial service contractors in industries such as HVAC, fire protection, and electrical. It streamlines operations, enhances technician productivity, and boosts sales and client retention. The platform offers scheduling, dispatching, and parts management, with a mobile app for technicians to access service history and reports. Management gains visibility through business reporting and accounting integration. The sales success module, a CRM, aids in securing service agreements with proposal tools and sales pipeline management. The inspection manager ensures code-compliant inspections and report generation, while partsmanager optimizes parts management.


Q. Does ServiceTrade support mobile devices?

ServiceTrade supports the following devices:
iPad, iPhone, Android


Q. What level of support does ServiceTrade offer?

ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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