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ServiceTrade
5
238
4
88
3
11
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for commercial mechanical and fire contractors
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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ServiceTrade overview
Based on 340 verified user reviews
What is ServiceTrade?
ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.
Who uses ServiceTrade?
By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (60% of reviewers).
What do users say about ServiceTrade pricing?
Some reviewers find ServiceTrade offers essential features at an economical cost and report a positive return on investment. However, some users say the software is expensive, and reviewers indicate frustration with extra charges for additional features and support.
Starting price
Pros & Cons
Customer Support
Invoicing
Information Access
Bugs and Issues
Performance and reliability problems
ServiceTrade’s user interface
ServiceTrade pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about ServiceTrade?
ServiceTrade is a field service management program with key features that include scheduling, mobile access, billing and invoicing, and more.
Select to learn more
Who uses ServiceTrade?
Based on 340 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceTrade's key features
GetApp's analysis of 32 verified user reviews collected between January 2022 and October 2024 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of adjusting job durations with the drag-and-drop functionality and the ability to view multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens streamline the scheduling process. They find the map views and multiple schedule views helpful. However, some reviewers mention that the scheduling interface can be difficult to look at and complicated for multi-day scheduling. Overall, users find it user-friendly and intuitive for dispatching and managing appointments. Of the 17 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.
Users report that ServiceTrade's mobile access is vital for their business operations. They appreciate that field technicians can access schedules, job details, and customer information on the go. Reviewers indicate that the app allows for real-time updates, photo uploads, and deficiency reporting. They find it easy to navigate on phones and tablets, though some note it requires continuous training. However, they mention that the app relies on cell coverage and lacks some administrative functionalities. Overall, users find it essential for efficiency and daily use. Of the 17 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.
All ServiceTrade features
Features rating:
ServiceTrade alternatives
ServiceTrade integrations (15)
Integrations rated by users
We looked at 340 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.
Integration rating: 3.8 (10)
“quickbooks is where I did all my bookkeeping. was a little clunky to send the balance invoice via honeybook because there was no way to differentiate products and services, which is why i took off one star.”

Sarah D.
CEO
Integration rating: 3.6 (5)
“It would be useful if Shopmonkey could integrate with QuickBooks, as this would improve financial synchronization and reduce manual data entry. This integration could streamline accounting processes and make overall business management more efficient”
Vanessa B.
Bookkeeper
Integration rating: 3.7 (4)
“QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.”
Andy B.
Operations Manager
Integration rating: 3.0 (3)
“This is essential for invoicing customers.”
Andrew Z.
Operations Manager
Integration rating: 4.3 (3)
“We use Zapier to connect our boards and automate some of our projects.”
Patricia D.
Manager Business Administration
Integration rating: 5.0 (3)
ServiceTrade customer support
What do users say about ServiceTrade customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceTrade customer support.
Widely noted by reviewers, ServiceTrade's customer support is highly responsive and resolves issues quickly, often within minutes.
A significant portion of users appreciate the team's willingness to listen to feedback and incorporate customer suggestions into product updates.
Frequently reported by users, the support staff is described as friendly, knowledgeable, and consistently helpful throughout onboarding and ongoing use.
Common user feedback highlights that support is easy to contact, provides clear communication, and follows through to ensure successful implementation.
Support options
Training options
To see what individual users say about ServiceTrade's customer support, check out the review snippets below.
“ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. ”
Kyrik R.
Superintendent
“They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.”
HEATHER C.
Office manager
ServiceTrade FAQs
Q. What is ServiceTrade used for?
ServiceTrade is a field service management software for commercial service contractors in industries such as HVAC, fire protection, and electrical. It streamlines operations, enhances technician productivity, and boosts sales and client retention. The platform offers scheduling, dispatching, and parts management, with a mobile app for technicians to access service history and reports. Management gains visibility through business reporting and accounting integration. The sales success module, a CRM, aids in securing service agreements with proposal tools and sales pipeline management. The inspection manager ensures code-compliant inspections and report generation, while partsmanager optimizes parts management.
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
iPad, iPhone, Android
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support











