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SmileBack
5
32
4
2
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Feedback Specialists
Table of Contents
SmileBack - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SmileBack overview
What is SmileBack?
SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.
We know customer satisfaction is the #1-indicator of success for MSPs, and we're the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.
• Instant Feedback
Get instant reviews and critical client comments by triggering one-click surveys at the close of every ticket and schedule recurring surveys to better understand customer loyalty
• Analysis + Reporting
Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients
• Take Action
Showcase your responses by turning comments into client testimonials and set up workflows to instantly respond to issues
SmileBack’s user interface
SmileBack pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
5.0
Customer support
4.8
Reviews sentiment
What do users say about SmileBack?
Easy to setup CSAT Tool that integrates easily to ConnectWise PSA for great CSAT data and easy for the end user too
Select to learn more
Who uses SmileBack?
Based on 35 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SmileBack's key features
Most critical features, based on insights from SmileBack users:
All SmileBack features
Features rating:
SmileBack alternatives
SmileBack
Starting from
99
Per month
SurveyMonkey
Starting from
30
/user
Per month
Trustpilot
Starting from
299
Per month
Jotform
Starting from
39
Per month
SmileBack pricing
Pricing plans
Pricing details:
User opinions about SmileBack price and value
Value for money rating:
To see what individual users think of SmileBack's price and value, check out the review snippets below.
Eileen W.
Senior Business Analyst
Kelly S.
Owner
SmileBack integrations (11)
SmileBack support options
Typical customers
Platforms supported
Support options
Training options