Adversus

Ricochet360

Ytel Platform

Convoso

PhoneBurner

Fenero

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering.

Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Activity Management

Activity Tracking

Ad hoc Query

Application Integration

Audit Trail

Automatic Backup

Automatic Notifications

Reminders

Batch Processing

Question Branching

Calendar Management

Call Recording

Call Routing

Call Transfer

Caller ID

Compliance Management

Compression

Computer Telephony Integration

Conferencing

Contact Database

Contact History

CRM Integration

Custom Development

Custom Forms

Customer Database

Customer History

Customizable Branding

Customizable Reporting

Customizable Templates

Data Extraction

Data Import

Distribution Management

Email Integration

Email Notifications

Employee Database

Employee Management

Event Logs

File Transfer

Forecasting

HIPAA Compliance

Instant Messaging

Lead Generation

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple User Accounts

Permission Management

Predictive Dialer

Projections

Quality Control

Real Time Analytics

Real Time Data

Real Time Monitoring

Real Time Notifications

Real Time Reporting

Real Time Updates

Receiving

Sales Reporting

Search Functionality

Secure Data Storage

Single Sign On

SMS Integration

SSL Security

Status Reporting

Summary Reports

Text to Speech

Third Party Integration

Timesheets

Voice Mail

Activity Dashboard

Multi-Campaign

Call Tracking

Time Clock

Performance Testing

Call Reporting

Prioritizing

Automatic Call Distribution

Automated Scheduling

Call Monitoring

Customer Segmentation

Avatars

Survey Management

Call Center Management

Feedback Management

Visual Analytics

Campaign Analysis

Call Scripting

Duplicate Detection

Skills Tracking

Database Integration

Feedback Collection

Data Import/Export

PCI DSS Compliance

Historical Analysis

Progressive Dialing

Auto-Dialer

Call Disposition

Event Triggered Actions

Chat

VICIdial

Android

iPhone

iPad

Linux

Web-based

Mobile Web App

VICIdial screenshot: Built-in reporting options include the ability to run real time and summary reports, such as breakdowns on agent calling times per campaign

VICIdial screenshot: Web-based administration provides centralized access to a multi-lingual admin screen rich with system options

VICIdial screenshot: The system also facilitates the handling of customer website chat, via an existing website and administered through the agent's web screen

VICIdial screenshot: Example view of the agent screen showing the Outbound Customers Soundboard, with the ability to hotkey common phrases

VICIdial screenshot: Example of a forecasting report option, visualizing predicted campaign call performance and trends

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Adversus

Ricochet360

Ytel Platform

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Fenero

VICIdial

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