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VICIdial Comparison

VICIdial

Open source call center software with predictive dialer

Overview

Platforms supported

Windows Phone app

Typical Customers

Small Businesses

Mid-size Business

Support

Video tutorials

Screenshots

Pricing

Starting from

Free

Free trial available

No credit card required

Subscription based

View pricing plans

Reviews

Overall rating

Ease of use

Value for money

Customer support

Last review

5th of February

Vendor responds to reviews?

Yes

View all reviews

Features

Activity Dashboard

Activity Management

Activity Tracking

Administrative Reporting

Answering Machine Detection

Application Integration

Archiving & Retention

Automated Call Center

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Automatic Lead Distribution

Automatic Notifications

Automatic Reminders

Automatic Start / Stop

Batch Processing

Built-In Database

Business Intelligence

CRM Integration

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Callback Scheduling

Campaign Analysis

Campaign Management

Campaign Specific Caller ID

Change Tracking

Chat Transcript

Collaboration Tools

Compliance Management

Computer Telephony

Contact Database

Contact History

Contact Management

Continuous Backup

Custom Development

Customer Activity Reporting

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Reporting

Customizable Templates

Data Extraction

Data Import/Export

Database Access

Database Integration

Disaster Recovery

Distribution Management

Duplicate Detection

Email Integration

Email Notifications

Email Templates

Employee Database

Employee Management

Employee Time Clock

Event Triggered Actions

Event Triggered Email

Feedback Collection

Feedback Management

Group Summary Report

HIPAA Compliance

HTML5 Technology

Historical Analysis

Historical Trending

IVR / Voice Recognition

Instant Messaging

Lead Assignment

Lead Generation

Lead Management

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multiple User Accounts

On-Demand Recording

PCI DSS Compliance

Performance Management

Performance Reports

Permission Management

Perpetual License

Predictive Dialer

Preview Functionality

Private Text Chat

Productivity Reporting

Progressive Dialing

Quality Control

Real Time Analytics

Real Time Comparisons

Real Time Monitoring

Real Time Notifications

Real Time Reporting

Real Time Updates

Reporting & Statistics

Role-Based Permissions

Routing Options

Rules Based Algorithms

SMS Integration

Sales Reporting

Search Functionality

Secure Data Storage

Shared Contacts

Skills Tracking

Status Reporting

Summary Reports

Survey Management

Surveys & Feedback

Third Party Integration

Transfer Management

User Activity Monitoring

Visual Analytics

Integrations

HubSpot Marketing

Microsoft Dynamics CRM

Microsoft Office 365

Microsoft Outlook

Salesforce Sales Cloud

Total integrations

Security

Encryption

Encryption of sensitive data at rest

HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions

Alternatives

Convoso

Convert more leads in less time!

PhoneBurner

Power dialer & outbound call center software

Bitrix24

Free collaboration, communication & management tool suite

Social media following

Add to compare

Overview

Platforms supported

Windows Phone app

Typical Customers

Small Businesses

Mid-size Business

Support

Video tutorials

Screenshots

Pricing

Starting from

No information available

Free trial available

No credit card required

Subscription based

Reviews

Overall rating

Ease of use

Value for money

Customer support

Last review

Vendor responds to reviews?

Features

Activity Dashboard

Activity Management

Activity Tracking

Administrative Reporting

Answering Machine Detection

Application Integration

Archiving & Retention

Automated Call Center

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Automatic Lead Distribution

Automatic Notifications

Automatic Reminders

Automatic Start / Stop

Batch Processing

Built-In Database

Business Intelligence

CRM Integration

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Callback Scheduling

Campaign Analysis

Campaign Management

Campaign Specific Caller ID

Change Tracking

Chat Transcript

Collaboration Tools

Compliance Management

Computer Telephony

Contact Database

Contact History

Contact Management

Continuous Backup

Custom Development

Customer Activity Reporting

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Reporting

Customizable Templates

Data Extraction

Data Import/Export

Database Access

Database Integration

Disaster Recovery

Distribution Management

Duplicate Detection

Email Integration

Email Notifications

Email Templates

Employee Database

Employee Management

Employee Time Clock

Event Triggered Actions

Event Triggered Email

Feedback Collection

Feedback Management

Group Summary Report

HIPAA Compliance

HTML5 Technology

Historical Analysis

Historical Trending

IVR / Voice Recognition

Instant Messaging

Lead Assignment

Lead Generation

Lead Management

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multiple User Accounts

On-Demand Recording

PCI DSS Compliance

Performance Management

Performance Reports

Permission Management

Perpetual License

Predictive Dialer

Preview Functionality

Private Text Chat

Productivity Reporting

Progressive Dialing

Quality Control

Real Time Analytics

Real Time Comparisons

Real Time Monitoring

Real Time Notifications

Real Time Reporting

Real Time Updates

Reporting & Statistics

Role-Based Permissions

Routing Options

Rules Based Algorithms

SMS Integration

Sales Reporting

Search Functionality

Secure Data Storage

Shared Contacts

Skills Tracking

Status Reporting

Summary Reports

Survey Management

Surveys & Feedback

Third Party Integration

Transfer Management

User Activity Monitoring

Visual Analytics

Integrations

Bitium

Dropbox

Facebook

G Suite

Google Drive

HubSpot CRM

HubSpot Marketing

LeadMaster

Marketo

Microsoft Dynamics CRM

Microsoft Office 365

Microsoft Outlook

Pipedrive

Salesforce Sales Cloud

Slack

SugarCRM

Wordpress

Zapier

Zendesk

Zoho CRM

Total integrations

Security

Encryption

Encryption of sensitive data at rest

HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions

Alternatives

Add to compare

Overview

Platforms supported

Windows Phone app

Typical Customers

Small Businesses

Mid-size Business

Support

Video tutorials

Screenshots

Pricing

Starting from

No information available

Free trial available

No credit card required

Subscription based

Reviews

Overall rating

Ease of use

Value for money

Customer support

Last review

Vendor responds to reviews?

Features

Activity Dashboard

Activity Management

Activity Tracking

Administrative Reporting

Answering Machine Detection

Application Integration

Archiving & Retention

Automated Call Center

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Automatic Lead Distribution

Automatic Notifications

Automatic Reminders

Automatic Start / Stop

Batch Processing

Built-In Database

Business Intelligence

CRM Integration

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Callback Scheduling

Campaign Analysis

Campaign Management

Campaign Specific Caller ID

Change Tracking

Chat Transcript

Collaboration Tools

Compliance Management

Computer Telephony

Contact Database

Contact History

Contact Management

Continuous Backup

Custom Development

Customer Activity Reporting

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Reporting

Customizable Templates

Data Extraction

Data Import/Export

Database Access

Database Integration

Disaster Recovery

Distribution Management

Duplicate Detection

Email Integration

Email Notifications

Email Templates

Employee Database

Employee Management

Employee Time Clock

Event Triggered Actions

Event Triggered Email

Feedback Collection

Feedback Management

Group Summary Report

HIPAA Compliance

HTML5 Technology

Historical Analysis

Historical Trending

IVR / Voice Recognition

Instant Messaging

Lead Assignment

Lead Generation

Lead Management

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multiple User Accounts

On-Demand Recording

PCI DSS Compliance

Performance Management

Performance Reports

Permission Management

Perpetual License

Predictive Dialer

Preview Functionality

Private Text Chat

Productivity Reporting

Progressive Dialing

Quality Control

Real Time Analytics

Real Time Comparisons

Real Time Monitoring

Real Time Notifications

Real Time Reporting

Real Time Updates

Reporting & Statistics

Role-Based Permissions

Routing Options

Rules Based Algorithms

SMS Integration

Sales Reporting

Search Functionality

Secure Data Storage

Shared Contacts

Skills Tracking

Status Reporting

Summary Reports

Survey Management

Surveys & Feedback

Third Party Integration

Transfer Management

User Activity Monitoring

Visual Analytics

Integrations

Bitium

Dropbox

Facebook

G Suite

Google Drive

HubSpot CRM

HubSpot Marketing

LeadMaster

Marketo

Microsoft Dynamics CRM

Microsoft Office 365

Microsoft Outlook

Pipedrive

Salesforce Sales Cloud

Slack

SugarCRM

Wordpress

Zapier

Zendesk

Zoho CRM

Total integrations

Security

Encryption

Encryption of sensitive data at rest

HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions

Alternatives

Add to compare

Overview

Platforms supported

Windows Phone app

Typical Customers

Small Businesses

Mid-size Business

Support

Video tutorials

Screenshots

Pricing

Starting from

No information available

Free trial available

No credit card required

Subscription based

Reviews

Overall rating

Ease of use

Value for money

Customer support

Last review

Vendor responds to reviews?

Features

Activity Dashboard

Activity Management

Activity Tracking

Administrative Reporting

Answering Machine Detection

Application Integration

Archiving & Retention

Automated Call Center

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Automatic Lead Distribution

Automatic Notifications

Automatic Reminders

Automatic Start / Stop

Batch Processing

Built-In Database

Business Intelligence

CRM Integration

Calendar Management

Call Center Management

Call Disposition

Call List Management

Call Monitoring

Callback Scheduling

Campaign Analysis

Campaign Management

Campaign Specific Caller ID

Change Tracking

Chat Transcript

Collaboration Tools

Compliance Management

Computer Telephony

Contact Database

Contact History

Contact Management

Continuous Backup

Custom Development

Customer Activity Reporting

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customizable Branding

Customizable Reporting

Customizable Templates

Data Extraction

Data Import/Export

Database Access

Database Integration

Disaster Recovery

Distribution Management

Duplicate Detection

Email Integration

Email Notifications

Email Templates

Employee Database

Employee Management

Employee Time Clock

Event Triggered Actions

Event Triggered Email

Feedback Collection

Feedback Management

Group Summary Report

HIPAA Compliance

HTML5 Technology

Historical Analysis

Historical Trending

IVR / Voice Recognition

Instant Messaging

Lead Assignment

Lead Generation

Lead Management

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Management

Multiple User Accounts

On-Demand Recording

PCI DSS Compliance

Performance Management

Performance Reports

Permission Management

Perpetual License

Predictive Dialer

Preview Functionality

Private Text Chat

Productivity Reporting

Progressive Dialing

Quality Control

Real Time Analytics

Real Time Comparisons

Real Time Monitoring

Real Time Notifications

Real Time Reporting

Real Time Updates

Reporting & Statistics

Role-Based Permissions

Routing Options

Rules Based Algorithms

SMS Integration

Sales Reporting

Search Functionality

Secure Data Storage

Shared Contacts

Skills Tracking

Status Reporting

Summary Reports

Survey Management

Surveys & Feedback

Third Party Integration

Transfer Management

User Activity Monitoring

Visual Analytics

Integrations

Bitium

Dropbox

Facebook

G Suite

Google Drive

HubSpot CRM

HubSpot Marketing

LeadMaster

Marketo

Microsoft Dynamics CRM

Microsoft Office 365

Microsoft Outlook

Pipedrive

Salesforce Sales Cloud

Slack

SugarCRM

Wordpress

Zapier

Zendesk

Zoho CRM

Total integrations

Security

Encryption

Encryption of sensitive data at rest

HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions

Alternatives

VICIdial

Add to comparison

Summary	Convoso Convert more leads in less time! 10 PhoneBurner Power dialer & outbound call center software 81 Bitrix24 Free collaboration, communication & management tool suite 276 Ytel Platform Awarded Outbound Contact Center Software (24/7 U.S. Support) 22 VanillaSoft Lead management software and CRM solution - The Power of Simplicity 76 FluentStream A cloud-based business phone service 44 Newfies-Dialer Auto dialers for lead generation & telemarketing 4 CallSquad Outbound call campaign software for teams 3 T-Max Predictive Dialer Web-based predictive dialer for efficient outbound calling 9 uContact Beautiful Contact Center Solution - Omnichannel - All in One 21 Pims Auto Dialer Predictive dialer software for enterprise call centers 21 PhoneCall Scalable cloud contact center for telemarketing needs 6 Oracle RightNow Contact Center Experience Multi-channel contact center 15 ChaseData Cloud-based call center solution for SMBs 117 NICE inContact Cloud Contact Center Software 105 Genesys PureCloud Mobile-optimized cloud call center with multichannel routing 59 Voiptime Cloud Call center & telemarketing software 74 QwikDial Predictive Dialing solution for ARM system integration 7 EducationFolder Cloud-based contact center performance management suite 5 Fenero Cloud-based contact center software 13
Open source call center software with predictive dialer
Visit website
Pricing
Starting from Free
✓ Free plan ✓ No credit card required
View pricing
Details
Top features
Live chat Workforce management Quality management
Typical customers
Freelancers Large Enterprises Mid Size Business Non Profit Public Administrations Small Business
Support options
Forum Knowledge Base Online Support Phone Support Video Tutorials
Read more
Mobile apps
Android
—
iPhone/iPad
—
Read more
User reviews
4.8 176 total
5 145 4 25 3 4 2 2 1 0
Value for money
4.9
Ease of use
4.4
Features
4.8
Customer support
4.7
Users recommended to a colleague
100%
All reviews
Integrations
Integrates with 10 apps
✗ No API ✓ Pipedrive ✓ Salesforce Sales Cloud ✓ SugarCRM ✓ Zendesk ✓ Zoho CRM
See all
Security
Audit logs

Encryption

File sharing

Security alerts

Access control

Data policy

Learn more
Social presence
Facebook
— fans
Twitter
651 followers
Read more

Alternatives

Convert more leads in less time!

Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-... Read more

Power dialer & outbound call center software

PhoneBurner's Power Dialing platform helps inside sales teams reach 447% more contacts, increase live answers,... Read more

Free collaboration, communication & management tool suite

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, ... Read more