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VICIdial

Open source call center software with predictive dialer

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Table of Contents

VICIdial - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

VICIdial overview

Based on 264 verified user reviews

What is VICIdial?

By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (83% of reviewers).

What do users say about VICIdial pricing?

Most reviewers indicate that VICIdial delivers exceptional value for money, highlighting its free access and lack of setup costs. Some users report that scaling for larger teams or customizing features can increase expenses.

Starting price

400 /
per month

view pricing plans

try for free

Pros & Cons

Predictive Dialer

Call Center

Training and Learning Curve

Answering Machine Detection

Setup

Bugs and Issues

VICIdial’s user interface

Ease of use rating:

4.7

(264)

VICIdial pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(4)

3-4(59)

5(201)

What do users say about VICIdial?

By industry, VICIdial reviewers are most commonly professionals in telecommunications (25%). The most frequent use case for VICIdial cited by reviewers is call center operations (83% of reviewers).

Select to learn more

Who uses VICIdial?

Based on 264 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Telecommunications

Information Technology and Services

Financial Services

Marketing and Advertising

Others

Use cases

Call Center

Telemarketing

Telephony

Automatic Call Distribution Systems

Predictive Dialer

VICIdial's key features

Most critical features, based on insights from VICIdial users:

Call logging

4.8

(14)

Call center management

4.8

(10)

Automatic call distribution

4.8

(11)

Call monitoring

4.7

(11)

Call routing

4.9

(7)

Call recording

4.8

(10)

All VICIdial features

Features rating:

4.7

(264)

IVR

5.0

(2)

Lead management

4.3

(3)

Manual dialer

5.0

(2)

Data import/export

5.0

(1)

Computer telephony integration

4.8

(4)

Predictive dialer

4.7

(3)

Campaign management

4.0

(2)

Progressive dialer

5.0

(2)

Call transfer

5.0

(1)

Queue management

5.0

(2)

Call scripting

5.0

(3)

Call scheduling

4.0

(1)

VoIP connection

5.0

(2)

Call disposition

5.0

(3)

Reporting & statistics

4.5

(2)

Reporting/Analytics

4.3

(7)

On-Demand recording

(0)

Multi-Channel communication

(0)

Multi-Campaign

(0)

Monitoring

(0)

Third-Party integrations

(0)

Mobile access

(0)

Voice mail

5.0

(1)

Live chat

(0)

List management

(0)

VoIP

(0)

Lead distribution

(0)

Lead capture

(0)

Chat/Messaging

(0)

Outbound call center

(0)

Performance management

(0)

Performance metrics

(0)

Power dialer

(0)

Text to speech

(0)

SMS messaging

(0)

Preview dialer

(0)

Scheduled recording

(0)

Quality management

(0)

Recording

(0)

Real-Time analytics

(0)

Real-Time reporting

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Caller id

5.0

(1)

Callback scheduling

(0)

Call tracking

5.0

(1)

Call tagging

(0)

Call reporting

(0)

Call list management

(0)

Blended call center

(0)

Automatic outbound dialer

(0)

Automated routing

(0)

Auto-Dialer

(0)

Archiving & retention

(0)

API

(0)

Answering machine detection

(0)

Alerts/Notifications

(0)

Agent interface

(0)

Activity tracking

(0)

Activity dashboard

(0)

Interaction tracking

(0)

Inbound call center

(0)

FTC compliance

(0)

For sales teams/organizations

(0)

File transfer

(0)

FCC compliance

(0)

Event triggered actions

(0)

Email management

(0)

Data security

(0)

Customizable reports

(0)

Customizable fields

(0)

Customer history

(0)

Customer database

(0)

CRM

(0)

Contact management

(0)

Contact database

(0)

Conferencing

(0)

Collaboration tools

(0)

VICIdial alternatives

VICIdial

4.7

(264)

visit website

Starting from

400

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.7

Value for Money

4.8

Customer Support

4.6

Ringover

4.7

(835)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Convoso

4.5

(385)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

DialedIn CCaaS

4.8

(291)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

VICIdial pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Hosted VICIdial

400

Per month

Free Open-Source Download

0.00

User opinions about VICIdial price and value

Value for money rating:

4.8

Of 31 reviews that provide robust commentary on VICIdial's price and value, 88% mention it in a positive light.

Most reviewers indicate that VICIdial offers exceptional value for money, emphasizing that it is free to use, with no setup costs or vendor lock-in, making it accessible for small businesses and organizations with limited budgets. They say the software provides more functionality than many paid alternatives and appreciate the availability of both free and paid manuals. Some users report that ongoing support costs are reasonable and that expanding the system remains cost-effective. However, some reviewers feel that scaling for larger teams or covering development and minute usage can drive up costs, making transitions or customizations potentially expensive.

, and

To see what individual users think of VICIdial's cost and value, check out the review excerpts below.

“it has a fast set up so not a lot time needed to set up and you get a free trial and you don't have to give your credit card to start the trial.”

Shannon B.

CUSTOMER SERVICE RETENTION

“Vicidial gave me a 0$ solution and helped me maximize my income”

Reda E.

CTO

“It can get expensive, as you pay for minutes. ”

Shilleah S.

Sales and Marketing Manager

VICIdial integrations (34)

Integrations rated by users

We looked at 264 user reviews to identify which products are mentioned as VICIdial integrations and how users feel about them.

Zoiper

Integration rating: 5.0 (1)

VICIdial customer support

What do users say about VICIdial customer support?

Customer support rating:

4.8

We analyzed 36 verified user reviews to identify positive and negative aspects of VICIdial customer support.

Widespread user sentiment highlights an active, knowledgeable community and responsive support from both developers and users.

A significant portion of users appreciate the availability of both free community help and reliable paid support options.

A limited number of users report slow or unresponsive support, with some finding it difficult to get timely assistance.

Support options

Email/help desk

Chat

Knowledge base

Phone support

Faqs/forum

24/7 (live rep)

Training options

Live online

Videos

Documentation

In person

To see what individual users say about VICIdial's customer support, check out the review snippets below.

“The ViCi team is always available for support and general questions when I may need further insight regarding modules and settings. ”

Chris D.

Director of IT Support

“The vicidial group has been great to work with when I needed help as well as the online community that has built up around vicidial.”

John R.

System Administrator

“Customer support is pretty much non-existent. ”

Shilleah S.

Sales and Marketing Manager

VICIdial FAQs

Q. Who are the typical users of VICIdial?

VICIdial has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What is VICIdial used for?

VICIdial is a contact / call center software suite targeting the telephony and communications requirements of every business up to and including enterprise level. Built on an open source platform and boasting a global installation base, VICIdial boasts a full-featured predictive dialer while also functioning as an Automated Call Distribution (ACD) system. Agents are therefore able to predictively or manually call through campaign lists while also handling inbound and outbound calls on a blended basis. From within a single, centralized web-based interface agents can also respond to inbound emails and engage in live customer chat sessions embedded into an existing website via widget. Routing options and queue prioritization rules then ensure that calls and emails are directed to the most qualified agent, with managers able to listen in on agent calls to monitor performance. Boasting over 2,000 features in total, VICIdial goes on to include automatic call recording that can be stopped or started at any time, while logging calls and call status. User levels and permissions can be set to restrict certain features or campaign accessibility, before web-based data exporting and sharable real time reporting enables authorized agents, managers and team leaders to analyze call campaign performance.

Q. What are the benefits of using VICIdial?

VICIdial is an open source call / contact center software solution that incorporates a predictive dialer to enable the blended handling of inbound / outbound calls alongside inbound emails and customer website chat.

Calls can be recorded automatically, starting and stopping the recording of an agent’s calls at any moment, while all calls and call statuses are logged alongside agent monitoring such as time breakdowns.

Built-in reporting capabilities include several real time and summary reports available, while
campaign display screens feed back performance also via real time updates.

Featuring web-based administration and data export utilities, agents can log into VICIdial from any location with just a phone and an internet connected web browser.

An Open Source product with no use licensing restrictions, the service also offers a month-to-month hosted option (VICIhost) that allows users to migrate from own hardware to VICIdial's, and back again if required.

Q. What languages does VICIdial support?

VICIdial supports the following languages:
Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish

Q. Does VICIdial support mobile devices?

VICIdial supports the following devices:
Android, iPad, iPhone

Q. Does VICIdial offer an API?

Yes, VICIdial has an API available for use.

Q. What level of support does VICIdial offer?

VICIdial offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum, 24/7 (Live rep)