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Sharpen
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Happy Agents. Happy Customers.
Table of Contents
Sharpen - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Sharpen overview
What is Sharpen?
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.
Equip agents with a platform to interact with your customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single source-of-truth reporting system, based on the customer relationships your team develops. Turn every interaction into an experience with Sharpen.
Key benefits of using Sharpen
• All channels are on a single interface
• Move between channels without disconnecting
• Deliver training to agents in their queue
• Import data from third-party platforms into
Sharpen DB for a single source of truth
• Integrate with CRM systems out-of-the-box or
build custom solutions with open REST APIs
• Build reports using point-and-click tools or
advanced SQL
• Create and share unlimited custom dashboards
• Globally-distributed, multi-tenant platform runs on Amazon’s worldwide infrastructure
Starting price
per month
Alternatives
with better value for money
Sharpen’s user interface
Sharpen reviews
Overall rating
4.4
/5
48
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
5
4
3
2
1
31
11
3
2
1
Anastasia P.
Director of Product Management
Verified reviewer
Anonymity request
Nico P.
Global Service Manager
Blake H.
Blake H.
Elizabeth H.
Owner
Who uses Sharpen?
Based on 48 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Sharpen's key features
Most critical features, based on insights from Sharpen users:
All Sharpen features
Features rating:
Sharpen alternatives
Sharpen
Starting from
139
Per month
Dialpad
Starting from
27
Per month
Twilio
Starting from
0.01
Ringover
Starting from
29
Per month
Sharpen pricing
Value for money rating:
Starting from
139
Per month
Per Feature
User opinions about Sharpen price and value
Value for money rating:
To see what individual users think of Sharpen's price and value, check out the review snippets below.
Anastasia P.
Director of Product Management
Verified reviewer
Anonymity request
Sharpen integrations (5)
Integrations rated by users
We looked at 48 user reviews to identify which products are mentioned as Sharpen integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
Sharpen support options
Typical customers
Platforms supported
Support options
Training options
Sharpen FAQs
Sharpen has the following pricing plans:
Starting from: $139.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Sharpen?
Sharpen has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Sharpen support?
Sharpen supports the following languages:
English
Q. Does Sharpen support mobile devices?
Sharpen supports the following devices:
Android, iPad, iPhone
Q. Does Sharpen offer an API?
Yes, Sharpen has an API available for use.
Q. What other apps does Sharpen integrate with?
Sharpen integrates with the following applications:
Salesforce Service Cloud, Freshdesk, Salesforce Sales Cloud, Zendesk Suite
Q. What level of support does Sharpen offer?
Sharpen offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
