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Softphone Software with Remote Access/Control (2026)

Last updated: April 2026

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Key features of Softphone Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Users find the connection reliable and easy to set up, ensuring clear call quality and minimal disruptions. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the ability to easily route and transfer calls, facilitating efficient communication within teams. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users value the convenience of accessing the service via mobile apps, allowing remote work and on-the-go connectivity. 85% of reviewers rated this feature as important or highly important.
  • Caller ID: Reviewers highlight the importance of accurate caller ID for identifying callers and improving customer engagement. 83% of reviewers rated this feature as important or highly important.
  • Call Logging: Users find call logging essential for tracking performance, monitoring calls, and integrating with CRM systems. 82% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers benefit from clear call recordings for training, quality assurance, and resolving client issues. 78% of reviewers rated this feature as important or highly important.
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16 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk software with modern softphone technology. It helps businesses manage inbound and outbound calls with unlimited calling and other softphone features. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 30-Day free trial, no credit card required.

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Ringover logo
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100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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RingEX logo

RingEX - AI meets trusted communications

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Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

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GoTo Connect logo
Category Leaders

The first-ever truly unified voice and video solution.

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GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Aircall logo

AI powered customer communications platform

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Try the best business calling software.
Instant setup, Powerful integrations, and Proven quality. Get a Free 7-Day Trial of Aircall's modern business phone system, today.

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CloudTalk logo
Category Leaders

Cloud-based call center software for sales and support teams

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CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

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Zoiper logo

Cross-platform VoIP softphone dialer for SIP and IAX systems

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Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be conducted through multiple Private Branch Exchnage (PBX) networks or favoured Session Initiation Protocol (SIP) providers, with smartphone apps also available for iOS and Android devices

Read more about Zoiper

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Bria logo

VoIP communication and collaboration management solution

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Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

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Rinkel logo

Cloud-based telephone solution

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Rinkel is a telephone software for freelancers and small & medium sized companies that can be customized according to company needs. Users can forward their landline to as many mobiles or landlines as they need, put calls on hold, set business hours, set up an IVR menu, record calls and much more.

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Ultatel Cloud Business Phone System logo
Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

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ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

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VirtualPBX logo

Trusted VoIP for any office, anywhere.

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Get Unlimited Minutes, Text Messaging, and a VoIP Device for $18/mo***** Save up to 80% off business VoIP today!

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TalkChief logo

TalkChief: Your Modern Business Phone

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TalkChief is a cloud-based telephony solution tailored to facilitate seamless communication and customer engagement for call centers, nonprofits, startups, and enterprises. It empowers users to connect with customers through toll-free or international numbers and other robust features.

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CloudCall logo

Advanced, cloud-based computer telephony integration

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CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

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Freshcaller logo

Modern Phone System for customer support & sales

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Freshcaller is a modern softphone for customer support, sales, IT, and HR teams. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up phone operations. Freshcaller offers phone numbers in 90+ countries.

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Ring4 logo

Second phone number app for texting and calling

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Ring4 provides companies and individuals with a lightweight Softphone solution to manage phone lines as simply as they manage emails. The Ring4 smart numbers work on any iOS or Android device and can be managed via the Admin Console.

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eVoice logo

Small business phone software

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eVoice is a virtual phone system and PBX tool for small and medium sized businesses. eVoice provides users with new phone numbers, or it takes your existing phone numbers, adds the ability to use a range of features such as auto-receptionist, recorded greetings, voicemails, conferencing and more.

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