getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Telephony Software with Call Center Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call center management enables efficient call tracking, agent performance monitoring, and real-time analytics. It supports both inbound and outbound call handling, improves customer service, and allows for effective call routing and reporting. Our reviewers in telephony software rated this feature as important.

5 Best Telephony Software with Call Center Management

Product
User rating
Starting price
VoIP.ms logo
4.8
(697)
1.10
other/per month
Nextiva logo
4.6
(915)
25
per user/per month
Google Voice logo
4.5
(716)
10
per user/per month
RingEX logo
4.2
(1.2K)
30
per user/per month
Zendesk Suite logo
4.4
(4K)
39
per user/per month

See other top Telephony products with call center management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Telephony software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call center management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
VoIP Connection4.8
Call Routing4.7

User insights about the call center management feature

Users report that VoIP.ms offers useful call center management features for small businesses, including easy-to-use metrics and agent management tools. They find the setup straightforward and appreciate the control it provides. However, many reviewers mention that they do not use this feature, indicating it may not be widely adopted among VoIP.ms users.

See related user reviews

“Able to use features to keep staff on task.”
CK

Chad K.

Director of IT

“One of my fav features call center management.”
EC

Everton C.

Cloud Engineer

Starting price
1.10other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(139)
5(728)
Key Features
VoIP Connection4.7
Call Routing4.8

User insights about the call center management feature

Reviewers indicate that Nextiva's call center management is intuitive, powerful, and easy to use. They find it valuable for managing inbound and outbound calls, distributing call volume, and reducing customer wait times. Users appreciate the customizable dashboards and the ability to monitor and coach teams in real-time. However, some mention that the setup and onboarding process can be frustrating and time-consuming.

See related user reviews

“Prevent long customer wait times by efficiently managing call queues. Nextiva offers dynamic queue prioritization, callback options, and customizable hold music.”
MM

Marina M.

Logistics coordinator

“When providing quality support is your priority, managing the team that provides that support is vital. Nextiva provides not only an overview of my team, it also lets me drill down to the smallest details. ”
JJ

Jamie J.

Technical Support Operations Manager

Starting price
25per user /
per month
Pros and Cons based on 915 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Google Voice logo
Reviews Sentiment
 
 
 
1-2(12)
3-4(241)
5(463)
Key Features
VoIP Connection4.6
Call Routing

User insights about the call center management feature

Reviewers feel that Google Voice's call center management is helpful for organizing contacts, call history, and missed calls. They appreciate the ease of managing calls and messages, as well as the ability to set up call forwarding and voice prompts. However, many users indicate that they do not use this feature, suggesting it may not be essential for all Google Voice users.

See related user reviews

“I like the Google Voice Call Center Management because it organizes my contacts, call history and missed calls. I know who left messages and the time and date. This allows me to return calls promptly.”
LT

Lee T.

Owner

“I don't require call center management, but the UI seems easy enough to be able to add and manager users, structure call forwarding, setup voice prompts/greetings, etc. ”
DN

Daniel N.

Owner

Starting price
10per user /
per month
Pros and Cons based on 716 verified reviews

Efficient call and text management

Ideal for small businesses

Seamless Google integration

Frequent spam calls

Dependence on internet connection

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(77)
3-4(494)
5(630)
Key Features
VoIP Connection4.6
Call Routing4.4

User insights about the call center management feature

Users report that RingEX's call center management is effective for tracking and logging calls, managing call quality, and handling call transfers. They appreciate the user-friendly interface and the ability to manage calls from multiple countries. However, some reviewers mention issues with call quality and the need for more user-friendly features.

See related user reviews

“RingCentral acts as my virtual call centre. I am able to communicate with my colleagues and clients who are miles away from me. I am able to forward calls to a colleague when my shift is over. ”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“You can easily manage your organization's calling process including number assignment, number of call tracking, call quality tracking, call duration and call recording etc.”
MJ

Mohammad J.

Executive Recruitment

Starting price
30per user /
per month
Pros and Cons based on 1,201 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,683)
5(2,276)
Key Features
VoIP Connection4.4
Call Routing4.5

User insights about the call center management feature

Reviewers appreciate Zendesk Suite's call center management for its comprehensive tools and features. They highlight its effectiveness in tracking customer data, managing call volumes, and providing detailed reports. Users find the call feature integrations and the ability to handle inbound and outbound calls helpful. They also value the seamless omnichannel support and the user-friendly interface.
Verified reviewer profile picture

See related user reviews

“The call centre is quite good because it helps to track every customer data with unique ticket number and also helps to resolve issues effectively. ”
SJ

Shivam J.

PPC Expert

“Call center management is a critical component of customer service, and Zendesk Suite provides a range of tools and features to support this aspect of the business.”
Verified reviewer profile picture

Maximiliano B.

Sales

Starting price
39per user /
per month
Pros and Cons based on 4,076 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Other Top Rated Telephony Software with Call Center Management in 2026

DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
GoContact logo

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered
Fastcall logo

Fastcall

(0)

Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

Read more about Fastcall

Users also considered
Omnicus logo

Omnicus

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered
NUACOM logo

NUACOM

All-in-one Cloud Phone System for SMBs

NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Read more about NUACOM

Users also considered
Talkdesk logo

Talkdesk

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
NFON SIP Trunk logo

NFON SIP Trunk

Cloud-based telephony and VoIP solution.

SIP Trunk Flexx is a flexible telephony solution that connects multiple PBX systems, including Microsoft Teams, in a unified trunk set. With advanced number routing, it streamlines call management and ensures scalable, efficient communication for businesses.

Read more about NFON SIP Trunk

Users also considered
Adversus logo

Adversus

Cloud-based Software & CRM solution

Adversus is a Danish cloud-based outbound sales platform, founded in 2015 in Aarhus. Built for teams that run high-volume calling operations, it gives reps an efficient workflow and managers real-time visibility into activity, campaign performance, and call outcomes. Core features include automated

Read more about Adversus

Users also considered
CallRail logo

CallRail

Call Tracking & Analytics

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

Read more about CallRail

Users also considered
Unitel Voice logo

Unitel Voice

The Virtual Phone System for Business Builders

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech.

Read more about Unitel Voice

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Cloud Telephony Software logo

Cloud Telephony Software

All-in-One CRM & Telephony

Office24by7 Cloud Telephony offers advanced IVR, intelligent routing, call recording, and real-time analytics. Seamlessly integrated with CRMs and third-party tools, it enhances customer communication, boosts agent productivity, and scales effortlessly.

Read more about Cloud Telephony Software

Users also considered
DialerHQ logo

DialerHQ

Private Phone Number

DialerHQ is the phone number app to help you do it. You can use this second number to call and text anytime, anywhere you want via the internet.

Read more about DialerHQ

Users also considered
Ytel logo

Ytel

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered
PhoneTools logo

PhoneTools

(0)

Integrate personal phones with your organization

PhoneTools integrates your cell phone with your online Salesforce org enabling you to easily make calls and send SMS messages to Leads, Accounts & Contacts from within Salesforce. Simply select the PhoneTools button next to the field via your PC / tablet.

Read more about PhoneTools

Users also considered
Voice Clearity logo

Voice Clearity

Cloud Telephony Solution

Voice Clearity is a cloud telephony solution provider It provides customized solutions per business needs and call volume. It also includes easy integration with leading CRMs.

Read more about Voice Clearity

Users also considered
Zadarma logo

Zadarma

Business phone system for companies of all sizes

A new generation of VoIP for your business, offering virtual phone numbers, cloud PBX and much more. Save up to 90% on phone bills!

Read more about Zadarma

Users also considered
Audara logo

Audara

AI-Driven Omnichannel Contact Center Platform

Audara delivers enterprise telephony with SIP and WebRTC. It supports inbound, outbound, and blended calls with AI Copilot, SmartAgents, real-time QA analytics, and conversational insights via OmniScan.

Read more about Audara

Users also considered
Voicespin logo

Voicespin

AI-based omnichannel contact center platform

VoiceSpin provides AI-based contact center solutions that integrate voice and digital communication channels into a single platform. The system features AI voice bots, chatbots, auto dialers, and speech analyzers that automate routine tasks and customer interactions. It offers omnichannel capabilities connecting email, SMS, social media, and messaging apps with CRM integrations for streamlined customer experience management.

Read more about Voicespin

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers emphasize the importance of VoIP for reliable, high-quality calls, flexibility in remote work, and cost-effective communication. Integration with CRMs is valued for enhanced lead management. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate call routing for efficient distribution to appropriate agents, boosting productivity and customer satisfaction. Flexibility in setting up rules and failover options is highly valued. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers highlight the importance of call monitoring for improving customer service, agent training, and performance management. Features like whisper, barge, and real-time analytics are particularly useful. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voicemail essential for capturing messages outside business hours, with features like transcriptions, email notifications, and easy access via multiple devices enhancing efficiency. 87% of reviewers rated this feature as important or highly important.
  • Call Recording: Call recording is crucial for training, quality assurance, and compliance. Users appreciate easy access to recordings, automated storage, and transcription features for improved service. 82% of reviewers rated this feature as important or highly important.