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Top Rated Telephony Software with Caller ID in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Caller ID provides essential information about incoming calls, allowing users to identify callers, filter spam, and manage calls efficiently. It enhances customer interactions, supports call customization, and ensures privacy by allowing users to control their displayed number. Our reviewers in telephony software rated this feature as important.

3 Best Telephony Software with Caller ID

  • VoIP.ms
  • Google Voice - Highest rated for caller ID
  • RingEX

See other top Telephony products with caller id

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the telephony software category. They also needed to have sufficient reviews about caller id, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for caller id based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

VoIP.ms logo
4.8
(697)

User insights about the caller id feature

Reviewers indicate that VoIP.ms's caller ID is highly configurable and reliable, enhancing professionalism and call management. They appreciate the ability to customize caller ID on the fly and the flexibility to use multiple numbers. Users find it valuable for screening calls, identifying spam, and ensuring valid inbound caller ID data. They also highlight the integration with CDR and the ability to purchase additional caller ID information, noting its effectiveness in North America.
“"Caller ID" is important in VoIP.ms because it enhances professionalism, security, and call management. It allows businesses and individuals to display a recognizable number when making calls, which helps build trust with customers and ensures”
RZ

Roberto Z.

SEO

“Caller ID is very configurable, this is a must when implementing telephony solutions for businesses.”
JV

Jocelyn V.

President/Owner

Telephony key features coverage

VoIP.ms offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.8
Call Routing4.7
Call Monitoring4.4
Voice Mail4.8
Call Center Management4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Google Voice logo
4.5
(716)

User insights about the caller id feature

Users report that Google Voice's caller ID is essential for identifying callers and managing spam. They appreciate its integration with Google Contacts, which helps in accurately displaying caller information. Reviewers find it helpful for maintaining privacy, especially for professionals like teachers and small business owners. However, some users mention occasional inaccuracies and the need for better differentiation between Google Voice and regular calls. They value the spam filtering capabilities and the ability to manage caller ID settings.
“Caller ID for both my business and incoming calls is important to me. Because I'm a solo lawyer, it is critical to know who is calling when I'm tied up in another meeting or waiting in a courtroom. It's also essential that my firm name appear on outgoing calls, and this has worked great with Google Voice. At first, I was not sure the information would get changed & everything I read online seemed to say that Caller ID is based on data maintained by landline companies and cannot be changed/corrected if it is wrong. It took a few weeks, but eventually my business name began appearing to those I call. ”
DN

Daniel N.

Owner

“Best point as compared to all the third party applications in Caller ID. I can Identify all the businesses which call me, I could identify Spam. This particular Caller Id feature is the best filter also.”
PR

Pavan R.

Manager

Telephony key features coverage

Google Voice offers 3 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.6
Call Routing
Call Monitoring
Voice Mail4.8
Call Center Management4.4
Call Recording

Pros and cons based on 716 verified reviews

65% of users rated Google Voice 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 716 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient call and text management

Ideal for small businesses

Seamless Google integration

Cons:

Frequent spam calls

Dependence on internet connection

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the caller id feature

Reviewers feel that RingEX's caller ID is important for identifying callers and managing call backs. They appreciate the ability to input contacts and the system's effectiveness in reducing customer effort. However, some users report issues with caller ID accuracy and the need for better integration of caller names. They find it helpful for preparing for conversations and navigating unwanted calls. Users also mention the importance of caller ID for identifying spam and the need for improvements in certain aspects.
“Caller ID is helpful when you are expecting a call, but for most customers, I am unfamiliar with their phone number to identify them. It is helpful when the call is marked as SPAM.”
LD

Lisa D.

Billing Administrator

“We can input our contacts so even if the called ID does not have a name for the number, our system does”
JG

Jennifer G.

Partner

Telephony key features coverage

RingEX offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.6
Call Routing4.4
Call Monitoring4.4
Voice Mail4.5
Call Center Management4.5
Call Recording4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Telephony Software with Caller ID in 2026

Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Google Voice logo
Category Leaders

Call and voicemail management

Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Read more about Google Voice

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo
Category Leaders

Cloud-based contact center solution to streamline operations

Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner's Power Dialing platform helps inside sales teams reach up to 4x more contacts, increase live answers, manage/track leads, and streamline workflows.

Read more about PhoneBurner

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Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo

All-in-one communications & collaboration tool

Award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs & increase employee productivity. With complementary mobile & desktop apps users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support & a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Read more about Emitrr

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is a simple to use, cloud-based voice + video solution. With a platform designed to enable your team to advance collaboration and productivity, Ooma Office gives you the ultimate flexibility to work from anywhere with video meetings, desktop, and mobile apps.

Read more about Ooma Office

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TenFold logo

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

Read more about TenFold

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Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers highlight its cost-effectiveness, stable call quality, and flexibility in making calls over WiFi and integrating with CRM systems. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate its ability to direct calls to the right agents based on availability and skills, reducing wait times and enhancing productivity. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value the ability to oversee call quality, provide real-time coaching, and gather insights for improving customer service. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find the feature useful for managing missed calls, with the ability to receive voicemails via email and access them anytime. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize its importance for tracking agent performance, managing call queues, and integrating with CRM systems for better customer service. 84% of reviewers rated this feature as important or highly important.
  • Call Recording: Users highlight its role in training, compliance, and quality assurance, with easy access to stored recordings for review. 82% of reviewers rated this feature as important or highly important.