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Top Rated Telephony Software with Voice Mail in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Voice mail allows businesses to capture messages when they are unavailable, ensuring no communication is missed. It provides flexibility to access messages via email or mobile devices, facilitates message organization, and supports efficient responses. Our reviewers in telephony software rated this feature as important.

3 Best Telephony Software with Voice Mail

  • VoIP.ms
  • RingEX
  • Nextiva - Highest rated for voice mail

See other top Telephony products with voice mail

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the telephony software category. They also needed to have sufficient reviews about voice mail, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for voice mail based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

VoIP.ms logo
4.8
(697)

User insights about the voice mail feature

Reviewers appreciate VoIP.ms's voice mail capabilities, highlighting its reliability and ease of use. They find the option to receive voice mails via email, including audio recordings and transcriptions, particularly valuable. Users report that the system allows for multiple voice mail accounts and offers advanced options like forwarding messages to email and automatic deletion from the mailbox. They also mention the ability to access voice mails through the web interface and the overall high quality of recordings.
“I love the functionality of sending Voicemails in MP# via email and automatically deleting the voicemail from the mailbox. In fact, since I'm getting my voicemails via email, I no longer go to my voice mailbox (and I've forgotten my password...) and it thus makes one fewer thing to manage...”
Verified reviewer profile picture

Jeff P.

Senior Associate, Operations

“Voice mail is a necessity when using any telephony service, and VoIP.ms provides the feature flawlessly. The recordings can be accessed through the dashboard, as well as by calling in with an access code. They can also be forwarded to an email address.”
Verified reviewer profile picture

Desa P.

Founder

Telephony key features coverage

VoIP.ms offers 5 out of the 5 key features for Telephony software identified by reviewers:

VoIP Connection4.8
Call Routing4.7
Call Monitoring4.4
Call Center Management4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the voice mail feature

Reviewers highlight RingEX's voice mail capabilities, noting the simplicity and user-friendliness of the system. They appreciate the voice-to-text transcription feature and the ability to receive voice mails via email. Users report that the system allows for easy management of voice mails across multiple devices, including desktop phones and mobile phones. They find the notifications helpful for staying on top of missed calls and ensuring timely follow-ups. However, some users mention difficulties accessing voice mails through the app.
“find the voicemail transcription feature to be a reliable and efficient tool. Having a written version of each message eliminates the risk of misinterpreting audio and provides easy accessibility for quick reference within the application.”
AP

Albert P.

Administrator

“We get voice mail in desktop phone, mobile phone and in email so we don't miss a single voice mail.”
Verified reviewer profile picture

Amin L.

Digital Strategist

Telephony key features coverage

RingEX offers 5 out of the 5 key features for Telephony software identified by reviewers:

VoIP Connection4.6
Call Routing4.4
Call Monitoring4.4
Call Center Management4.5
Call Recording4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the voice mail feature

Users find Nextiva's voice mail capabilities easy to set up and manage, emphasizing the convenience of receiving voice mails via email with audio files and transcriptions. They appreciate the ability to access voice mails from various devices, including mobile phones and desktops. Reviewers highlight the clarity of messages and the helpfulness of email notifications. They also mention that the system supports multiple voice mail boxes and structured sub-menus, which aids in efficient communication and customer service.
“We hate to miss a call! The voicemail service at Nextivia makes sure that all v.mails are received we even have the option to have our voice mails sent to our email address and in the app a transcription of the voicemail is even included.”
BO

Barbara O.

Controller

“Our team can't always be available to answer the calls due to the nature of their job. The voicemail system, with the ability to send voicemail to their direct email is such a great feature to have to keep everyone involved and current. ”
EW

Erica W.

Administrator

Telephony key features coverage

Nextiva offers 5 out of the 5 key features for Telephony software identified by reviewers:

VoIP Connection4.7
Call Routing4.8
Call Monitoring4.7
Call Center Management4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Telephony Software with Voice Mail in 2026

Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Google Voice logo
Category Leaders

Call and voicemail management

Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Read more about Google Voice

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo
Category Leaders

Cloud-based contact center solution to streamline operations

Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner's Power Dialing platform helps inside sales teams reach up to 4x more contacts, increase live answers, manage/track leads, and streamline workflows.

Read more about PhoneBurner

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo

All-in-one communications & collaboration tool

Award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs & increase employee productivity. With complementary mobile & desktop apps users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support & a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Read more about Emitrr

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers highlight the cost-effectiveness, high call quality, and reliability of VoIP connections, emphasizing its flexibility for remote work and international communication. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate the flexibility and efficiency of call routing, noting its ability to direct calls based on predefined criteria and improve customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value the ability to monitor calls in real-time, using features like whisper, barge, and analytics to enhance training and customer service. 88% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize real-time analytics, agent performance tracking, and integration capabilities that improve operational efficiency and customer service. 84% of reviewers rated this feature as important or highly important.
  • Call Recording: Users benefit from call recording for training, compliance, and quality assurance, highlighting its ease of use and integration with other systems. 82% of reviewers rated this feature as important or highly important.