BigPanda Software Pricing & Features

BigPanda

Autonomous Operations- Intelligent Automation for IT Ops

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BigPanda overview

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.
bigpanda.io

Pricing

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Value for money

Devices

Business size

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Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
BigPanda screenshotBigPandaBigPanda screenshot: Homepage - BigPandaBigPanda screenshot: Assign your employees - BigPandaBigPanda screenshot: Timeline - BigPandaBigPanda screenshot: Discover and measure trends in new incidents and mean time to resolution for any team, application, data center, infrastructure tier, or other environment.Optimizing Incident Management for ServiceNowMonitoringScape Live with Adrian Cockcroft - Monitoring Challenges - August 2016BigPanda in Action

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BigPanda pricing

Pricing options
Free trial
Subscription

Standard pricing plan starts at $6 per monitored node per month
Enterprise: Please contact BigPanda for volume discounts

Pricing Comparison

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BigPanda features

API
Alerts / Escalation
Collaboration Tools
Monitoring

Access Control (81 other apps)
Activity Dashboard (125 other apps)
Activity Tracking (70 other apps)
Application Integration (69 other apps)
Auditing (82 other apps)
Automatic Notifications (105 other apps)
Data Import/Export (85 other apps)
Drag & Drop Interface (87 other apps)
Projections (64 other apps)
Real Time Data (80 other apps)
Real Time Monitoring (87 other apps)
Real Time Reporting (65 other apps)
Reporting & Statistics (79 other apps)
SSL Security (72 other apps)
Third Party Integration (123 other apps)
Workflow Management (75 other apps)

Competitor Feature Comparison

GetApp Analysis

BigPanda is a cloud-based IT incident management system that aggregates your alerts from several different applications in one location. Using data science to ease IT alert overload, it automatically connects up to 99% of your IT notifications from multiple platforms, reducing time to detect issues and speeding up recovery.

The app lets you see what’s going on with your entire IT stack, understand the relationship between alerts, infrastructure changes, or code deployments, collaborate with colleagues and other team members, and learn which apps, servers, machines, and services are posing the most problems.

BigPanda’s core features include alerts centralization, custom monitoring views, automatic alerts clustering, quicker insights, and collaboration.


What is BigPanda?

As data centers rapidly grow in size and complexity, keeping your IT environment in the best shape possible involves several different tools. IT monitoring systems, code deployment solutions, and the tools your team needs to effectively collaborate on issues, and you’re looking at a number of platforms to alert and notify you of infrastructure changes, database errors, server anomalies, issue escalations, and so on.

BigPanda automates and centralizes the incident management process by aggregating all of your IT monitoring alerts in one platform, simplifying issue analysis and accelerating IT incident resolution. The app groups relevant alerts together and gives you the ability to snooze noisy, non-actionable alerts.

Integration with a host of third-party applications such as Nagios, CloudWatch, Splunk, Python, Ruby, JIRA, and HipChat ensures information sharing between applications is as smooth as possible. BigPanda is optimized for mobile and can therefore be accessed via any device.


Who is BigPanda for?

  • Experience level: Beginner to advanced
  • Industry: Organizations running databases, servers, and applications
  • Business size: Small businesses to large enterprises
  • Departments/roles: System administrators, NOCs (network operations centers), DevOps, developers, MSPs (managed services providers)
  • Budget/point: Standard price plan is $149 per month, if billed annually; Pro price plan is $449 per month
  • Example customers: Cisco, Sony, Rackspace, News Corp, Wix, and Adobe

Main features

Alerts Centralization

Managing IT incidents is no easy feat, especially if you’re working with complex or disparate environments. Events, dependencies, machines, and infrastructures need to be managed and understood, and using several different applications to do just that is pretty much the norm rather than the exception. The result is that whenever new code is deployed or an infrastructure change is implemented, an avalanche of monitoring alerts ensues, bogging most IT teams down.

BigPanda maximizes the effectiveness of the monitoring tools you already have by consolidating all your alerts in one place. It correlates all IT events and makes root cause analysis faster and less tedious than manually sorting through your alert streams to make sense of what’s going on. It provides a centralized location where you see critical incidents next to code deployments or infrastructure changes.

Custom Monitoring Views

Different teams have different monitoring requirements. For example, network operation centers need complete IT stack visibility; application developers only need alerts relevant to the app they’re working on; the database team needs database performance tracked across data centers and cloud environments; and service level administrators only need to monitor service level agreements.

BigPanda’s custom monitoring feature enables users to create monitoring views specific to any data center, application, customer, team, or business service. This allows teams to focus their energy on alerts that matter to them.

Automatic Alerts Clustering

One failure is all it takes to create a stream of related failures. And you know what happens next: a storm of monitoring notifications that can both be critical or just noise. BigPanda’s clustering engine not only standardizes your monitoring alerts from multiple monitoring applications into one data model, it also automatically analyzes your alert feed in real time, determines the relationships between alerts, and groups them together into a list of high-level incidents.

Out-of-the-box alert consolidation is available with no setup, and BigPanda’s data consolidation algorithms can be taught to accommodate infrastructure and application requirements that are unique to your needs.

Quicker Insights

Because BigPanda consolidates related alerts and correlates them to infrastructure changes, code deployments, runbooks, time-series metrics, and other data in real time, identifying critical incidents, including the hows and the whys, becomes a quicker and less tiresome process. The app provides not just high-level incidents but also a deep dive into each alert, with embedded links to the monitoring tools the alerts originated from for more insights.

Access to data critical to the decision-making process, e.g., real-time activity log, historical alerts, notes, and other metrics such as top problematic apps, machines, and services – can be done in a few clicks. BigPanda also comes with a search and filtering mechanism that simplifies the way you look for alerts and incidents across your monitoring system. In the search bar, simply enter the logical subset you want.

Collaboration

BigPanda not just integrates with monitoring and deployment tools, it connects with ticketing systems and collaboration solutions as well. This means you can automatically create and assign tickets via JIRA, ServiceNow, PagerDuty, Zendesk, or BMC Remedy and share incidents with other team members through HipChat, Slack, Asana, SMS, or email.

Tickets are always up-to-date and you know who’s working on what, while you can access real-time activity logs and shared notes to keep everyone on the same page.


Integrations

BigPanda has built-in integrations with monitoring tools such as Nagios, Pingdom, New Relic, Amazon CloudWatch, AppDynamics, Splunk, Sentry, Datadog, SiteScope, and Panopta; deployment tools such as Ansible, Chef, Capistrano, Jenkins, Python, and Ruby; and collaboration tools such as JIRA, ServiceNow, Zendesk, HipChat, Asana, Slack, and PagerDuty. More integrations are coming soon.

A REST API is also available so you can connect your proprietary or custom-built solutions.


Pricing

BigPanda offers two subscription options: Standard and Pro. Standard costs $149 per month, if billed annually, and can accommodate up to three users, one connected system, one connected environment, and sharing via email, SMS, HipChat, Slack, and PagerDuty.

Pro is $449 per month, if billed annually, and supports up to 10 users, three connected systems, and three custom environments.

A free 21-day trial is available.


Bottom line

  • Centralizes your alerts from several IT monitoring apps in a single console
  • Groups together related alerts in a simplified list
  • Trends, real-time activity log, and historical data in just a few clicks
  • Customized monitoring views for your various monitoring requirements
  • Mobile-optimized web app for anytime, anywhere monitoring

Videos and tutorials

Additional information for BigPanda

Key features of BigPanda

  • Reduce Noisy Alerts: Snooze non-actionable alerts
  • Collaboration: Share, assign and track alerts
  • Advanced reporting and analytics
  • Auto-correlate related alerts into high level incidents
  • Customized views for any app, team or business service
  • Ops-Aware Inbox: All your alerts organized, & updated

Benefits

Discover your most problematic apps, services & machines. Uncover trends and insights buried inside your alerts and then create reports

Create tickets & notifications in JIRA, PagerDuty, HipChat, ServiceNow, Slack, HipChat, email, SMS & other channels. Keep you teams updated in real-time.

Cluster all of your noisy alerts into high-level incidents to detect & resolve critical issues quickly. Customize monitoring views for any app, cloud, team or business service.

Correlate alerts to code deployments, time series metrics & infrastructure changes, automatically and access critical insights quickly and easily.

Discover and measure trends in new incidents and mean time to resolution for any team, application, data center, infrastructure tier, or other environment.

Create custom analytics dashboards with unique parameters that are right for you and your team.