Standard pricing plan starts at $6 per monitored node per month
Enterprise: Please contact BigPanda for volume discounts
BigPanda is a cloud-based IT incident management system that aggregates your alerts from several different applications in one location. Using data science to ease IT alert overload, it automatically connects up to 99% of your IT notifications from multiple platforms, reducing time to detect issues and speeding up recovery.
The app lets you see what’s going on with your entire IT stack, understand the relationship between alerts, infrastructure changes, or code deployments, collaborate with colleagues and other team members, and learn which apps, servers, machines, and services are posing the most problems.
BigPanda’s core features include alerts centralization, custom monitoring views, automatic alerts clustering, quicker insights, and collaboration.
As data centers rapidly grow in size and complexity, keeping your IT environment in the best shape possible involves several different tools. IT monitoring systems, code deployment solutions, and the tools your team needs to effectively collaborate on issues, and you’re looking at a number of platforms to alert and notify you of infrastructure changes, database errors, server anomalies, issue escalations, and so on.
BigPanda automates and centralizes the incident management process by aggregating all of your IT monitoring alerts in one platform, simplifying issue analysis and accelerating IT incident resolution. The app groups relevant alerts together and gives you the ability to snooze noisy, non-actionable alerts.
Integration with a host of third-party applications such as Nagios, CloudWatch, Splunk, Python, Ruby, JIRA, and HipChat ensures information sharing between applications is as smooth as possible. BigPanda is optimized for mobile and can therefore be accessed via any device.
Managing IT incidents is no easy feat, especially if you’re working with complex or disparate environments. Events, dependencies, machines, and infrastructures need to be managed and understood, and using several different applications to do just that is pretty much the norm rather than the exception. The result is that whenever new code is deployed or an infrastructure change is implemented, an avalanche of monitoring alerts ensues, bogging most IT teams down.
BigPanda maximizes the effectiveness of the monitoring tools you already have by consolidating all your alerts in one place. It correlates all IT events and makes root cause analysis faster and less tedious than manually sorting through your alert streams to make sense of what’s going on. It provides a centralized location where you see critical incidents next to code deployments or infrastructure changes.
Different teams have different monitoring requirements. For example, network operation centers need complete IT stack visibility; application developers only need alerts relevant to the app they’re working on; the database team needs database performance tracked across data centers and cloud environments; and service level administrators only need to monitor service level agreements.
BigPanda’s custom monitoring feature enables users to create monitoring views specific to any data center, application, customer, team, or business service. This allows teams to focus their energy on alerts that matter to them.
One failure is all it takes to create a stream of related failures. And you know what happens next: a storm of monitoring notifications that can both be critical or just noise. BigPanda’s clustering engine not only standardizes your monitoring alerts from multiple monitoring applications into one data model, it also automatically analyzes your alert feed in real time, determines the relationships between alerts, and groups them together into a list of high-level incidents.
Out-of-the-box alert consolidation is available with no setup, and BigPanda’s data consolidation algorithms can be taught to accommodate infrastructure and application requirements that are unique to your needs.
Because BigPanda consolidates related alerts and correlates them to infrastructure changes, code deployments, runbooks, time-series metrics, and other data in real time, identifying critical incidents, including the hows and the whys, becomes a quicker and less tiresome process. The app provides not just high-level incidents but also a deep dive into each alert, with embedded links to the monitoring tools the alerts originated from for more insights.
Access to data critical to the decision-making process, e.g., real-time activity log, historical alerts, notes, and other metrics such as top problematic apps, machines, and services – can be done in a few clicks. BigPanda also comes with a search and filtering mechanism that simplifies the way you look for alerts and incidents across your monitoring system. In the search bar, simply enter the logical subset you want.
BigPanda not just integrates with monitoring and deployment tools, it connects with ticketing systems and collaboration solutions as well. This means you can automatically create and assign tickets via JIRA, ServiceNow, PagerDuty, Zendesk, or BMC Remedy and share incidents with other team members through HipChat, Slack, Asana, SMS, or email.
Tickets are always up-to-date and you know who’s working on what, while you can access real-time activity logs and shared notes to keep everyone on the same page.
BigPanda has built-in integrations with monitoring tools such as Nagios, Pingdom, New Relic, Amazon CloudWatch, AppDynamics, Splunk, Sentry, Datadog, SiteScope, and Panopta; deployment tools such as Ansible, Chef, Capistrano, Jenkins, Python, and Ruby; and collaboration tools such as JIRA, ServiceNow, Zendesk, HipChat, Asana, Slack, and PagerDuty. More integrations are coming soon.
A REST API is also available so you can connect your proprietary or custom-built solutions.
BigPanda offers two subscription options: Standard and Pro. Standard costs $149 per month, if billed annually, and can accommodate up to three users, one connected system, one connected environment, and sharing via email, SMS, HipChat, Slack, and PagerDuty.
Pro is $449 per month, if billed annually, and supports up to 10 users, three connected systems, and three custom environments.
A free 21-day trial is available.