iDeals Virtual Data Room Reviews

iDeals Virtual Data Room

Secure document sharing and financial communication services

4.79/5 (139 reviews)

Pros
  • This is solving my due diligence opportunities with legal, financial and hr internal and external. Very happy with the platform, just need to work on the clone capability.Eric W.Read the full review
  • User interface is straightforward. It also helps that experience with customer service has been great especially the help I get from [SENSITIVE CONTENT HIDDEN.Bryan D.Read the full review
  • IDeals truly made our lives and that of the clients easier. The user-face is extremely user friendly and easy to manage, while the fees are very affordable to the client as well.Antoine F.Read the full review
Cons
  • Since the very first day - no matter where in the world I am - the automatic time zone finder function is wrong. Every single instance I open the site I am forced to re-set my timezone.Jesse S.Read the full review
  • The lack of capacity to replicate the same file on multiple folders.Verified ReviewerRead the full review
  • It takes quite a long time to upload each segment of the data room when using drag and drop format.Matthew P.Read the full review
98%
recommended this to a friend or a colleague
Chris McAuliffe

iDeals VDR review

Used weekly for 2+ years
Reviewed 2020-03-13
Review Source: Capterra

Pros
we typically use iDeals software to run and manage virtual data rooms for ongoing transactions. We benchmarked the product against their key competitors and found iDeals to offer comparable product features at competitive pricing

Cons
No issues noted to date. Everything from initial set-up to operation has been flawless

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

User friendly and Ease of Use

Used daily for 2+ years
Reviewed 2020-03-31
Review Source: Capterra

Just superb. We have closed M&A deals with help of this. Even we are keeping it to manage office data.

Pros
All the files are uploaded and can be used by the useres very easiliy. It is easy for the user to understand the interface and functions of the date room. We have got very good feedback from the the users - they just used to reguster and start viewing and using the files instantly. Administrators can control the way files can be viewed or downloaded by the users. We can Just drop the files and Indexing will be done in seconds. I cannot summarise the functions in words here - just start using it and will get to know the importance of the data room in manageing the data in all aspects of business.

Cons
Long name files could not be uploaded - it did not even gave warnings or any pop up. It was quite difficult to undrstand the issue but now well versed with it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cary Smith

Not so "Ideal"s

Used daily for less than 6 months
Reviewed 2016-12-09
Review Source: Capterra

Data room seems good once you're in. But if you actually want users to be able to get in easily, you'd be best looking elsewhere. Spam blocking has made this almost impossible for users to receive invitations. Then they are instructed to "and @ideals and Ip address" to whitelist ... so then you need to get your corporate IT department involved and ask everyone you invite to do the same; so in this case, not really "ideal"s.

Pros
like the features once in

Cons
can't get users into the room easily. 100% of the users I've invited have spent lots of time trying to figure out how to get in, even AFTER searching spam to find the link.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Jaimin Shah

Great product with great features!

Used daily for 6-12 months
Reviewed 2020-03-24
Review Source: Capterra

Pros
Special features of iDeals data room which are not available in other data rooms as per our previous experience. The best feature in the iDeals data room is sharing the confidential documents with the external parties in a way that they cannot download/print the documents. Also the watermark in background will be generated automatically. Multiple admins can manage the data room, also the log can be monitored (i.e. timestamp of activity, who spent how much time on which document, etc.) Admin can limit the data room use in advance by setting up the end date and make it unable for external users. This helps to complete the review in timely manner.

Cons
I could not find any cons for this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Antoine Fayyad

High Value for Money: a Complete Solution

Used weekly for 1-2 years
Reviewed 2019-10-31
Review Source: Capterra

iDeals truly made our lives and that of the clients easier. The user-face is extremely user friendly and easy to manage, while the fees are very affordable to the client as well.

Pros
User friendly product and easily customizable: the interface is very flexible and allows you to truly customize the accessibility of every single file to each user on an individual basis. The support team is extremely helpful as well. The support team is available 24/7 and are very responsive and quick in tackling any issues. The value for money of this software compared to competitors put iDeals at a clear advantage point.

Cons
I honestly could not find anything to dislike about the software. It is truly a great product 360 degrees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Review

Used weekly for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

I am very satisfied with their product.

Pros
It is easy to use and can be easily understood by our clients (including older ones). There are some other VDRs that are a bit more complicated to use.

Cons
I can not come up with anything that I do not find convenient in the VDR, everything seems to be just in the right place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rajendra Kunda

User friendly platform

Used weekly for 1-2 years
Reviewed 2020-04-09
Review Source: Capterra

This platform is very much user friendly to share data with internal & external clients. Providing restriction access to user allow us to secure confidentiality of data. Users can operate the software without any additional training. My external clients are happy to access iDeals data room.

Pros
User friendly and restriction for access

Cons
No capche code while login may gives false impression.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Peter Weiss

Professionalization made easy

Used weekly for 6-12 months
Reviewed 2020-02-05
Review Source: Capterra

Secure data exchange with individual access control for Real estate sale.

Pros
User-friendly and intuitive platform. Individually adjustable security levels

Cons
Highly professional presentation and functions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Diogo Bicalho Nascimento

A friendly alternativa to dataroom facilities

Used weekly for less than 6 months
Reviewed 2019-11-22
Review Source: Capterra

Pros
iDeals is being very helpful in our company, considering the amount of M&A and financing transactions that are constantly on going and, in my standpoint, its friendl functionality is its main strenght, specially when you are dealing with a great amount of counterparts. The fact that the counterparties can easly understand the tools and move forward with the work is extremely helpful.

Cons
So far, I haven't had any complaints about iDeals. The software is being very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James Patraiko

An excellent service at a fraction of the cost

Used weekly for less than 6 months
Reviewed 2020-03-13
Review Source: Capterra

Great value for money compared to competitors.

Pros
It was very easy to understand, exactly as succinct as it needed to be. The customer service it came with was brilliant from the set up to time critical troubleshooting. Our biggest worry was that a less popular name would get flagged by firewalls but this wasn't the case.

Cons
That you had to pay premiums to download all the files on to a stick more than twice. I thought this was gimmicky since you could download everything individually anyway, it'd just take more time for the user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrea Miturova

Project consultants

Used occasionally for 2+ years
Reviewed 2020-05-15
Review Source: Capterra

Overall, iDeals exceeded our expectations! iDeals is our trustful partner already (no doubts we would choose them also in the future) and we strongly recommend iDeals to any potential users. Thank you very much for the excelent mutual cooperation.

Pros
The tool is unbelievably comprehensive but still very flexible and user friendly. We appreciated the "intro online-training" - it was really helpful, very practical, we received so many hints in a short time (our "iDeals contact" was able to answer any question very clearly and was supportive during the whole project). We also liked the 24hours support (we used it and it worked to our satisfaction). The tool itself is precisely built to the smallest detail, it has a very clear structure, enormous number of various helpful reports and you can tailor it to your most specific needs. We were fascinated also by the speed of data loading. We value also a very professional and prompt communication and helpful approach of the whole iDeals team.

Cons
There was one thing at the end we learned from the whole process - we used a robust structure of folders and files within one dataroom (lots of subfolders and too long file names). This brought us some extra work at the end (when we needed to "archive" the whole database) - we had to "rethink" the structure a little bit to be able to archive it. The most practical way for us was to shorten some file names (that were making the whole "path" too long to be processed). So I would just make a recommendation to any users to be careful when they are building their datarooms not to go to extreme "file paths" like we did:-) But apart of this little extra work for us, we must say that iDeals was very supportive also at this stage and we managed also the final archiving process with no problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naasik Islam

Best bang for the buck VDR!

Used daily for 6-12 months
Reviewed 2020-04-23
Review Source: Capterra

iDeals is definitely one of my go-to products now! Great overall product, very intuitive and unbeatable pricing!

Pros
Having used 10+ other VDR providers, I can say iDeals has my favorite UI / UX and ease of use. The price point is unbeatable by a mile so for budget conscious clients. For a typical middle market / lower-middle market M&A deal, the feature sets are more than adequate. I like the easy drag and drop functionality and I must say iDeals is the only vendor who allows drag and drop from email client function. Easy permissioning and user invites.

Cons
I have not faced this issue myself but I am told by other colleagues they have had some security concerns about the platform. The customer support is also not as robust but frankly I did not need to use them as the product is very intuitive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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BINA KHAN

Great for Series A stage company

Used daily for 1-2 years
Reviewed 2020-02-11
Review Source: Capterra

Pros
No automatic payment, hard to navigate through and edit per user options for document security

Cons
The customer service and response time was terrible, had to make multiple follow ups. No customer service available for the end user. Issues with invite emails.

Response from iDeals Solutions Group


Dear Bina,
Thanks very much for your feedback!
We are sorry you had difficulties in communication with customer support. We have double-checked the situation. A spam filter was a reason for delays, therefore your requests could not be processed quickly. This issue is already taken care of. Please do not hesitate to contact us in case of any open topics.

Kind regards,
Alexandra O'Brien

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Raul Laureano

Great Software

Used daily for 2+ years
Reviewed 2019-07-03
Review Source: Capterra

iDeals is a great product. Provides the level of security needed to ensure your documents are protected. Ease of use was fantastic and customer service is excellent.

Pros
Security, User interface, and permissions flexibility.

Cons
Installation needed for downloading of encrypted files. Should be easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vinod Kumar Bhaskaran

Simple and effective

Used occasionally for 2+ years
Reviewed 2019-11-26
Review Source: Capterra

We used iDeals virtual data room to host few documents for review by our consultants. The reviews were done without the need for a travel or meeting, yet the documents were shared in a secure and simple way than sending them through an emails.

Pros
The ease of use is unparalleled. It take less than 20 minutes to set up the virtual data-room and roll-out go-live. Security features are as expected. Users can be restricted from printing, downloading or viewing documents. Downloaded files are encrypted and watermarked. Q&A can be monitored through the tool. Allows visual customization such as adding your own logo.

Cons
Nothing specific. Allowing for pop-up message at the time of login to remind about confidentiality would've been nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jesse Shefferman

Data room function is easy - some glitches

Used weekly for 2+ years
Reviewed 2019-07-09
Review Source: Capterra

iDeals gets the job done - they are much less inexpensive than other VDR providers. Relatively easy to use but can be slow, customer services isn't so easy. Really need to enable iOS remote administration of the site.

Pros
Easy to set up, easy integration into file manager. I really like the "updated version" function which allows a new version of a document to easily replace a dated version

Cons
Since the very first day - no matter where in the world I am - the automatic time zone finder function is wrong. Every single instance I open the site I am forced to re-set my timezone. Customer service was zero. no idea how to fix this simple problem. Service - conducting a live chat is next to impossible (or at least it was) I don't want to get on the phone. REMOTE ADMINISTRATION! SO many times i've been out to dinner or on a train with no laptop and would be great to manage files and run administrative tasks from mobile. right now can only be a 'viewer" from mobile. Slow. Download speeds can be glacial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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sharanya premanathan

Great to manage access, easy and quick loading

Used daily for 2+ years
Reviewed 2019-11-28
Review Source: Capterra

all good - quick to rectify any issues

Pros
Very little time spent on learning the features, easy to manage folders and subfolders - particularly the access. Better than other big players in the market.

Cons
the document numbering can be too long when you have multiple subfolders

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick Chandler

Good integration, security features

Used daily for 1-2 years
Reviewed 2020-03-12
Review Source: Capterra

Product works well, has rich feature set. Although API documentation is weak, customer support was prompt and helpful in every case, including working with 3rd party apps like Okta for SSO.

Pros
The API is robust, the security features including fence view.

Cons
The API documentation is barely there. Had to work with customer service on pretty much every question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Martin Schrøder

Overall, great product

Used daily for 1-2 years
Reviewed 2019-11-04
Review Source: Capterra

Very, very, positive! Although, you are a bit strict on your data limitations.

Pros
I like all the posibilities, all the security, the customizations, and the tracking that you allow.

Cons
Loading time when you open a document. Supported document files are a bit limited. Sometimes the invitation emails end up in peoples spam filters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rudolf Vrabel

Simple and Easy

Used daily for 6-12 months
Reviewed 2020-05-14
Review Source: Capterra

Very good experience, happy to use it again. Good value of money as well.

Pros
The software is very easy to use, providing the user seamless ability to work with the data, especially as an administrator. The layout is intuitive, almost feels like it is too basic, yet we did not find anything missing.

Cons
You could work a bit more on push notification, especially with restrictions on space availability. Moreover, it is not clear whether documents in Recycle bin count in as used data?

Response from iDeals Solutions Group


Dear Rudolf,
Many thanks for your feedback!
There is a notification available that informs your about reaching the certain Gb amount in your VDR. For your next project just reach out and we will help you to set it up.
With regards to Recycle bin, if you would like to keep these documents as a part of VDR (and you would like to have a possibility to restore) they will be counted in. However, if you decide that you won't need them more, you can just empty the bin and they will be removed also from your overall Gb limit.

Kind regards,
Alexandra O'Brien
Customer Success Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nuno Galego

Good value for money

Used weekly for 6-12 months
Reviewed 2020-05-13
Review Source: Capterra

Good tool at a good price

Pros
Easy to use Good value for money Support

Cons
Less flexible to copy big chunks of data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bruno Batista

SNTE review

Used weekly for 2+ years
Reviewed 2020-05-13
Review Source: Capterra

Pros
Access control User friendly Auto watermarks created

Cons
It should be possible to give different levels of access to files for users in the same group. Not possible to create a folder to allow guests to upload files without guest being able to see what is inside the folder The windows desktop app is very basic and stops working often Very expensive considering the limited GB available

Response from iDeals Solutions Group


Dear Bruno,
Thank you so much for your feedback.
Indeed, permissions in VDR are being set on a group level. However, we do have different roles that allow organising effective collaboration and security at the same time. For your next project, just let us know the desirable outcome and we will create a workaround in your VDR that fit the best to your particular situation.

Kind regards,
Alexandra O'Brien
Customer Success Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Rok Uhan

Great VDR tool

Used daily for 1-2 years
Reviewed 2019-11-04
Review Source: Capterra

We are using iDeals VDR for bank reporting as well as for data request lists for potential investors. The tool is easy to use and easy to monitor the progress of uploaded documents as well as the access to the documents.

Pros
The projects in iDeals VDR are easy to set-up as well as uploading the documents is no-brainier.

Cons
Setting up the users and collaboration is a bit tricky if adding new folders -> make sure to review document permissions settings when adding new folders

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tian Meng Ng

Ideals VDR

Used daily for 6-12 months
Reviewed 2020-03-06
Review Source: Capterra

pleasant experience so far

Pros
The features on iDeals VDR are very user convenient and easy to us

Cons
I think the securities features for iDeals VDR are quite limited. for example it is unable to bar one from downloading.

Response from iDeals Solutions Group


Dear Tian Meng,
Thank you so much for your feedback! We are happy you're having a pleasant experience with VDR.
With regards to your concerns, please note, there are 8 permission levels available for your documents. As an administrator, you can change permission for your users for specific folders to be more strict. For example, to "View Only". This setting is available in sections Documents and Users.
Please let us know if you need any help or assistance to proceed. Our team is here for you!

Best regards,
Alexandra O'Brien

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Eric Walker

iDeals CIO Review

Used weekly for 2+ years
Reviewed 2019-07-09
Review Source: Capterra

This is solving my due diligence opportunities with legal, financial and hr internal and external. Very happy with the platform, just need to work on the clone capability.

Pros
The security aspects are superior to the competition. I like the ability to control the content sharing of this application, notification and reporting of my various data rooms.

Cons
The ability to clone or copy a data room and rename isn't up to speed with conventional applications of this kind. I pray that a change to this ability is on the horizon for iDeals to make it easier to clone data rooms and rename it to reuse instead of spending exhausting time to rebuild each time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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