- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).
- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...
- Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.)
- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning
- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly
- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.
- Mac OS : all functionnalities are not yet available, especially software actions
- Would like to have a netflow, syslog and backup in NMS for more firewall providers
Response from NinjaRMM, LLC
Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)