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OpsGenie
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern IT incident management and response solution
Table of Contents
OpsGenie - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
OpsGenie overview
What is OpsGenie?
Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.
Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.
Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.
Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.
Key benefits of using OpsGenie
Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.
Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.
Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.
Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Escalations
Connectivity
Assistance
Affordability
OpsGenie’s user interface
OpsGenie pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.3
Customer support
4.6
Reviews sentiment
What do users say about OpsGenie?
Users report OpsGenie offers reliable alert notifications, flexible scheduling, and strong integrations with popular tools like Slack, Jira, and AWS. They find the platform easy to use, with a user-friendly interface and convenient mobile app, though some mention initial complexity and minor navigation issues. They appreciate responsive customer support and dependable service for on-call management. Pricing is generally seen as competitive, but some feel it can be expensive for larger teams.
They indicate that customizing alerts, managing overrides, and setting up integrations is straightforward, though advanced configurations may require effort. Some mention the interface can be overwhelming at first, and wish for more features and improvements in the mobile app.
Select to learn more
Who uses OpsGenie?
Based on 154 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
OpsGenie's key features
Most critical features, based on insights from OpsGenie users:
All OpsGenie features
Features rating:
OpsGenie alternatives
OpsGenie
Starting from
11.55
/user
Per month
Site24x7
Starting from
10
Per month
Freshservice
Starting from
29
Per month
New Relic
Starting from
Free
OpsGenie pricing
Pricing plans
Pricing details:
User opinions about OpsGenie price and value
Value for money rating:
To see what individual users think of OpsGenie's price and value, check out the review snippets below.
John E.
Regional Platforms Lead
Abraar A.
Information Technology Associate
OpsGenie integrations (131)
Integrations rated by users
We looked at 154 user reviews to identify which products are mentioned as OpsGenie integrations and how users feel about them.
Integration rating: 4.8 (5)
“Some people are relying only on Slack to get the alert.You have buttons to ack the alert, close it, ....”
Philippe D.
Senior SRE Engineer
Integration rating: 4.5 (2)
“It bridges the gap between incident response and issue tracking or problem resolution workflows.”
Gary T.
Solution Designer
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
OpsGenie support options
Typical customers
Platforms supported
Support options
Training options
OpsGenie FAQs
OpsGenie has the following pricing plans:
Starting from: $11.55/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of OpsGenie?
OpsGenie has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does OpsGenie support?
OpsGenie supports the following languages:
English
Q. Does OpsGenie support mobile devices?
OpsGenie supports the following devices:
Android, iPhone
Q. Does OpsGenie offer an API?
Yes, OpsGenie has an API available for use.
Q. What other apps does OpsGenie integrate with?
OpsGenie integrates with the following applications:
Freshservice, Ghost Inspector, GitHub, Google Cloud Operations Suite, Panopta, Planio, LogicMonitor, Redmine, Magentrix, Jira, ValueOps, Amazon SES, Datadog, BigPanda, CircleCI, Site24x7, Microsoft Azure, Circonus, Travis CI, Zapier, Dynatrace, Mattermost, Auvik, Network Performance Monitor, Cherwell Service Management, RingCX, Amazon RDS, MongoDB, StatusHub, Looker, Pingdom, Amazon EC2, Sysdig, Microsoft Entra ID, Microsoft Teams, GitLab, Sumo Logic, Loggly, Freshdesk, Jenkins, Sensu, Airbrake, PRTG, Rollbar, AppOptics, Slack, Sentry, AppDynamics, Zabbix, Graylog, Splunk Enterprise, Track-It!, Crashlytics, Flock, Icinga, Amazon CloudWatch, Opsview Enterprise, Bitbucket, Apica, Workato, JIRA Service Management, Uptrends, ServiceNow, WhatsUp Gold, ConnectWise Automate, AppSignal, Nagios Core, Papertrail, Bamboo, AlertSite Website Performance, Librato, Zenoss, Kore, Twilio, Kayako, Salesforce Platform, New Relic, Raygun, Honeycomb, Zendesk Suite
Q. What level of support does OpsGenie offer?
OpsGenie offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support
