Pulseway Reviews

Product has been reliable and there's new features on a regular basis.

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Pulseway simplifies our support services, and [sensitive content hidden], our account manager, has been incredibly helpful.

It would be great if Pulseway could integrate with more third-party providers to streamline the support process.

Hey Glenn, Thanks for sharing your review! We are really glad to see you are enjoying the product as well as fostering a good relationship with your account manager

[sensitive content hidden] has been really great in her customer service field and account manager. she's alway there to help with our enquiries, improve and flexible adjust to our business need. Pulseway RMM is a great product with everything IT management needed from assets management to remote sessions. They are also keep updating and adding more functions to it.

Integrated anti-virus Bitdefender need to be fully manageable in pulseway instead of logon to Bitdefender GravityZone itself.

Simple to use and affordable. Meets most our needs.

The Service desk could use some more improvements

Functionality is the main reason, it just does what I need it to do. Relatively easy to configure and maintain.

A little costly, be good if some modules could be removed, ie many server related modules are not needed with the growing use of cloud apps.

The automation of many routine tasks. The many integrations all in a single pane of glass. They also have a very active continuous improvement release schedule.

Endpoint protection is not integrated. They should add Endpoint protection to their console, so you don't have to go to another site.

Pulseway provides a large feature set on a consolidated platform. The OS and third-party patching are extremely effective and easy to use.

The PSA is not as feature rich as some other offerings in the space. I would like more granularity in setting different required fields per ticket type.

Hey Frank, Thanks for sharing your review it is much appreciated! Glad you have been finding the Pulseway Patching module so effective and we definitley hear you in regards to PSA and have some exciting updates on the way!

Our account rep, [sensitive content hidden], is always there when we need him, and he goes the extra mile to make sure we are happy.

Not being able to uninstall the agents from the browser is a downer.

Pulseway's UI makes it super intuitive to manage. It comprehensive set of features, combined with their automation tools, enables each of my technicians to manage hundreds of devices instead dozens. Simply superb. It integration with other tools makes Pulseway my 1 stop shop for all my MSP requirements.

Feature parity for MacOs support is still on the works. They are getting better with each release, but, not quite there yet.

Great monitoring software. Keeps me very up to date on the condition and security of all my clients. It helps me avoid emergency issues by letting me know things before they get bad.

Scripting can be a little confusing. I would appreciate some premade scripts for common additions like monitoring RAID drives.

Competitively priced against other rmm options and extremely integrated solutions making it easy to administer systems. Amazing mobile app and remote control adding to the ease of use.

No integrated linux patching in the patch management module for granular control. Built-in script is provided though.

I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds).

They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time.

I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway.

The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices.

Custom scripts, cross-platform compatibility, custom alerts

Core Pulseway software is excellent and reliable. Some of the peripheral things are less than stellar. The AV integration feels just a bit janky (Kaspersky in particular), and difficult to deploy custom whitelists and exclusions that work.

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Love that there is a mobile app for me to monitor everything from anywhere. It is simple to monitor and manage and takes difficult tasks and makes them easy. Every IT administrator should use it.

Some lag in functionality as it is a cloud product but not enough to put me off. Time difference between myself and support meaning I have to wait overnight to get some answers/action.

dedicated URL, ease of deployment, reliable notifications, patching policies

Remove limit on remote desktop bandwidth, we support web conferencing endpoints and are often receiving the error.

Having the mobile app combined with the web portal allows me to manage my devices practically anytime anywhere! The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

There hasn't been an update for the Win 10 App in a while. I would love an investment in this tool. But, I have moved to the web portal as a workaround. I would love to schedule deployment of Antivirus and scripting for when the next time a device checks in, not just when they are online.

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms. Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users. Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.

Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment. The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing. Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.

easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!

The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what...

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Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Best monitoring and management software out there Well priced Has all the features one would require Control everything from your phone with the Phone App New features added all the time Support is brilliant Able to rebrand the software with your own company information Group policies make managing settings across organisations/departments a breeze Ability to create custom scripts is fantastic Easy to for technicians to adopt and my clients love it

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this. Can't manage third party updates in patch management Would love more antivirus options, perhaps Malwarebytes or Bitdefender There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical...

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I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.