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Canfigure

Modular ITSM and ITAM solution based on ITIL principles

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Canfigure Pricing, Features, Reviews and Alternatives

Canfigure product overview

What is Canfigure?

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Key benefits of using Canfigure

- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum

Training options

Live Online
Documentation

Canfigure pricing information

Value for money

4.6

/5

12

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Canfigure features

Functionality

4.3

/5

12
Total Features123 11 categories

Most valued features by users

API
Reporting/Analytics
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Data Import/Export

Functionality contenders

Canfigure users reviews

Overall rating

4.8

/5

12

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

9

3

0

0

0

Pros
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.

RL

RHONDA L.

Cons
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

AC

Andy C.

I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.

MC

Marthie C.

Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.

MC

Marthie C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to Implement and Use

Reviewed 4 years ago
Pros

Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Cons

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Vendor response

Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hawkins Service Desk Review

Reviewed 5 years ago

In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards....

Pros

Tasking capability

Cons

Reporting Reminders not configured

Vendor response

Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.

Reviewed 3 years ago
Pros

SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service. Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc. Integration with key external systems (eg Jira) is possible via the supaTools API.

Cons

It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SupaTools provides our organization with quality applications that are critical to our business.

Reviewed 3 years ago

ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.

Pros

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Cons

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SupaDESK is great if you understand the importance of Service Delivery

Reviewed 3 years ago

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment. Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.

Pros

As a 10 year veteran of the product I like how it aligns to IT Service Management. It is so extensible and well modelled for Service Desk and IT management under ITIL. The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.

Cons

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

Canfigure FAQs and common questions

Canfigure has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Canfigure has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Canfigure supports the following languages:
English


Canfigure supports the following devices:
Android, iPhone


Yes, Canfigure has an API available for use.


Canfigure offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum

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