Canfigure Pricing, Features, Reviews & Comparison of Alternatives


Modular ITSM and ITAM solution based on ITIL principles

4.75/5 (12 reviews)

Canfigure overview

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.

Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.


Starting from
Pricing options
Value for money


Business size



United States, Australia, Canada, Europe, Germany, Mexico, United Kingdom

Supported languages

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Canfigure reviews


Very good

Value for money
Ease of use
Customer support
Marthie Cromhout

Hawkins Service Desk Review

Used daily for 6-12 months
Reviewed 2016-11-24
Review Source: Capterra

In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited. 2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes. 3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket 4. Cannot exclude child-related incidents from SLAs 5. Admin manual to be more comprehensive on the how to do that what to do. 6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well. Chris has been more than supportive and quick to respond, which I appreciate.

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Will Morris

SupaTools provides our organization with quality applications that are critical to our business.

Used daily for 2+ years
Reviewed 2018-02-19
Review Source: Capterra

ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.

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Andy Carnahan

SupaDESK is great if you understand the importance of Service Delivery

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment. Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.

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As Supatools Administrator for the past eight years, I find the software outstanding.

Used daily for 2+ years
Reviewed 2017-07-17
Review Source: Capterra

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items. As administrator, I find Supatools easy to manage with the help of Administrator and Tools & Utilities modules. There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.

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Irfan Liaqat

Easy to Implement and Use

Used daily for 2+ years
Reviewed 2017-04-11
Review Source: GetApp

Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

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Canfigure pricing

Starting from
Pricing options
Free trial

Canfigure features

Data Import/Export
Workflow Management

Access Control (85 other apps)
Activity Dashboard (128 other apps)
Activity Tracking (72 other apps)
Alerts / Escalation (65 other apps)
Application Integration (70 other apps)
Auditing (82 other apps)
Automatic Notifications (108 other apps)
Collaboration Tools (69 other apps)
Drag & Drop Interface (89 other apps)
Monitoring (195 other apps)
Projections (64 other apps)
Real Time Data (83 other apps)
Real Time Monitoring (89 other apps)
Real Time Reporting (68 other apps)
Reporting & Statistics (85 other apps)
SSL Security (73 other apps)
Third Party Integration (128 other apps)

Additional information for Canfigure

Key features of Canfigure

  • Multi-tenancy
  • CMDB Foundation
  • ITIL Compatible
  • Configuration Management
  • Active Directory integration
  • Discovery integration
  • Rapid deployment
  • Fully Customizable
  • E-mail ticketing
  • Task workflow
  • Integration APIs
  • Mobile enabled
  • Impact Analysis Tools
  • Cloud or On-premise
  • Spreadsheet Imports
  • Request Fullfilment
  • Custom Reporting
View All Features


- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice