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Modular ITSM and ITAM solution based on ITIL principles
Canfigure Pricing, Features, Reviews and Alternatives
Canfigure product overview
What is Canfigure?
Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.
Key benefits of using Canfigure
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice
Typical customers
Platforms supported
Support options
Training options
Canfigure pricing information
Value for money
4.6
/5
12
Starting from
No pricing info
Pricing options
Value for money contenders
Canfigure features
Functionality
4.3
/5
12
Total features
117
11 categories
Most valued features by users
Functionality contenders
Canfigure users reviews
Overall Rating
4.8
/5
12
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.33/10
9
3
0
0
0
Paul N.
Overall rating contenders
Irfan L.
Verified reviewer
Information Technology and Services,
Used daily for 2+ years
Review source
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Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.
Support team is always there to assist in case of problem or issue. Nothing negative to say about them!
Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features!
Marthie C.
Information Technology and Services, 501-1,000 employees
Used daily for 6-12 months
Review source
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In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards....
Tasking capability
Reporting Reminders not configured
Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time!
Rob W.
Used daily for 2+ years
Review source
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SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service. Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc. Integration with key external systems (eg Jira) is possible via the supaTools API.
It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.
Will M.
Verified reviewer
Aviation & Aerospace, 1,001-5,000 employees
Used daily for 2+ years
Review source
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ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.
The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.
The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.
Andy C.
Government Administration, 201-500 employees
Used daily for 2+ years
Review source
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We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment. Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.
As a 10 year veteran of the product I like how it aligns to IT Service Management. It is so extensible and well modelled for Service Desk and IT management under ITIL. The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
Canfigure FAQs and common questions
Q. What type of pricing plans does Canfigure offer?
Canfigure has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Canfigure?
Canfigure has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Canfigure support?
Canfigure supports the following languages:
English
Q. Does Canfigure support mobile devices?
Canfigure supports the following devices:
Android, iPad, iPhone
Q. Does Canfigure offer an API?
Yes, Canfigure has an API available for use.
Q. What other apps does Canfigure integrate with?
Canfigure integrates with the following applications:
SMTP
Q. What level of support does Canfigure offer?
Canfigure offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum
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