xMatters Pricing Plan & Cost Guide

xMatters

Actionable IT alerting platform for enterprises

4.53/5 (123 reviews)

xMatters Pricing

Starting from: $16.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

IT Management Pricing:

Starter: $16 per user / month
Base: $39 per user / month
Advanced: $59 per user / month

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Business Continuity Management Pricing:

Starter: $9 per user / year
Base: $12.48 per user / year
Advanced: $15.96 per user / year

Free Trial

Competitors Pricing

Rapise

Starting from: $899.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Zoho BugTracker

Starting from: $25.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

CircleCI

Starting from: $50.00/month
Pricing model: Freemium, One-time License, Subscription
Free Trial: Available (No Credit Card required)

Appy Pie

Starting from: $7.00/month
Pricing model: Subscription

Caspio

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does xMatters compare with other IT Management apps?

Subscription plan?

xMatters



96% of apps offer a
subscription plan

Free trial?

xMatters



88% of apps have a
free trial

Freemium plan?

xMatters



31% of apps have a
freemium plan

Pricing Comparison

IT Management app prices shown are $/month




xMatters Pricing Reviews

Pros
  • works well, not buggy
  • Stability, out of the box value.
  • integration with ServiceNow is a Plus
  • In the end, it meets our need, but could be much better.
Cons
  • n/a
  • cost
  • See previous comment
  • Cost. (Shouldn't everything be free?)
99%
recommended this to a friend or a colleague

15 reviewers had the following to say about xMatters's pricing:

Reid Rust

No doubts here.

Used daily for 1-2 years
Reviewed 2017-01-17
Review Source: Capterra

We use xMatters for manual and automated notifications. The application and APIs are easy to use, portable, available on multiple platforms with all the necessary options for security and auditing. I rated value for the money four stars only because some of our users receive very few alerts but the licenses are based on based on the level of response needed and not on overall usage. Even so, the license costs are reasonable and we are definitely getting the value needed. From a support standpoint, xMatters is a highly available application with very good notifications regarding maintenance, feature enhancements, etc. The support staff is top notch.Ease of setup/use. Ability to integrate into other applications.

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xMatters

Actionable IT alerting platform for enterprises

Christina Marckini

xMatters Review

Used daily for 2+ years
Reviewed 2017-01-16
Review Source: Capterra

I feel the product does a great job and has been very reliable. The organization has been great as far as informing their customers on new features and functionality. Where I do feel they could use some work is on their licensing model. I feel it is complicated to figure out their pricing model and they should address this as well as the product is very pricing if you want to extend it for "limited use" within your organization.Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.

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xMatters

Actionable IT alerting platform for enterprises

Brian Adam

xMatters is great for incident management

Used daily for 1-2 years
Reviewed 2017-01-19
Review Source: Capterra

The product was easy to setup, the engagement team help us to integrate two of our apps. The system works very well for our needs. Support is excellent, they jump on to issues raised in minutes if not seconds. The system is very reliable. My only wish is for better guidance and help in setting up some of the integrated products to do more than what is out of the box for those products.Stability, out of the box value.

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xMatters

Actionable IT alerting platform for enterprises

Jeffrey Foster

top shelf software

Used daily for 2+ years
Reviewed 2017-01-11
Review Source: Capterra

easy to use, does what is says and is fool proof. what more could you want. support is out standing and the folks are great to work with. works well, not buggy

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xMatters

Actionable IT alerting platform for enterprises

Tamra VOn Strodt

Great Customer Service!

Reviewed 2017-02-10
Review Source: Capterra

xMatters has amazing customer service! Whenever we have an issue they are right there to fix it and work with us and around our schedules. They have made good upgrades to the system to help fit our needs and hopefully benefit their other users. They are fairly priced and make the system very user friendly that training takes almost no time at all.

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xMatters

Actionable IT alerting platform for enterprises

Paul Hailey

Fantastic service!

Used monthly for 2+ years
Reviewed 2017-01-27
Review Source: Capterra

xMatters provides a hugely valuable and appreciated service to the client business when managing critical communications to senior stakeholders. Ease to work with client management and development teams. Software functionality is not heavily used for my customer but what is, is seen of great value to the client business.

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xMatters

Actionable IT alerting platform for enterprises

Robert Grogan

Great Customer Support -I really like the cloud version for it's up time and availability.

Used daily for 2+ years
Reviewed 2017-07-11
Review Source: Capterra

Reliability of notifications. Cloud version - all upgrades are handled by xmatters.Notifications are 100% delivered Ability to format notifications with company skin Very powerful call schedule rotations

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xMatters

Actionable IT alerting platform for enterprises

Swetha Devaki

Life saver tool

Reviewed 2017-02-16
Review Source: Capterra

Very user friendly and easy to manage the tool , its a value of money which will help in reducing a lot of manual work we do in day to day activities.

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xMatters

Actionable IT alerting platform for enterprises

Adam Zollars

Couldn't run a support team without it

Used daily for 1-2 years
Reviewed 2017-01-09
Review Source: Capterra

I manage a Service Desk supporting a large retail corporation. xMatters automates our on-call escalation process used to notify an individual team of an issue or to pull together multiple support teams into a single conference bridge. It allows us to get the right people on the phone right away and allows our support partners to control how they receive the notification (text, email, phone call, push notification). I couldn't imagine managing major incidents without it. Features and capability. It's extremely flexible as we have full control over the communication plans. It's really a development toolkit that you don't need to be a programmer to understand.

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xMatters

Actionable IT alerting platform for enterprises

Patricia Nichols

Very Functional

Used daily for 2+ years
Reviewed 2017-01-23
Review Source: Capterra

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.integration with ServiceNow is a Plus

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xMatters

Actionable IT alerting platform for enterprises

Ganachari Jayanth

Great tool for on-call support and conference call trouble shoot.

Used daily for 6-12 months
Reviewed 2018-05-31
Review Source: Capterra

Great tool for on-call support and Service.1.Easy to use 2.Very user friendly 3.Notifications are great 4. Very simple to use, efficient and effective tool 5.Very good customer support 6.Stable and robust tool

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xMatters

Actionable IT alerting platform for enterprises

Steve Williams

Ever expanding features, great customer support

Used daily for 6-12 months
Reviewed 2017-01-19
Review Source: Capterra

I have been administrating xMatters for several months. It was very easy to learn, with very little training. End users can manage their own notification methods, while I am able to tailor the experience to their needs, so they know what to expect consistently. xMatters support is always extremely fast in addressing any support tickets opened. Additionally, the product is always evolving, and xMatters is open to your suggestions for improvement. Licensing can be somewhat costly and confusing, depending upon your needs. It seems xMatters is tailored for a high level, multi-directional notification process, with escalation and flexibility. And that is built into the cost. There is a much more simple notification process that xMatters is also capable of delivering, however the cost structure is not yet there if that is all you are interested in. It seems xMatters is aware of this, and is gradually changing their cost structure to allow their customers to achieve the best of both worlds. I look forward to that continued evolution.

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xMatters

Actionable IT alerting platform for enterprises

Richard Haylor

Rick's review

Reviewed 2017-01-13
Review Source: Capterra

Love the product hate the cost. Takes some time to get familiar with how to setup groups and schedules but once you have it down its set and forget. The reporting needs a lot of help sadly and being on their cloud not having logs hurts as well. Needing to trend data that only goes back 30 days and no API to extract the data is not beneficial.

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xMatters

Actionable IT alerting platform for enterprises

Mark Rabe

Unimpressed

Used monthly for 2+ years
Reviewed 2017-01-19
Review Source: Capterra

I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated.In the end, it meets our need, but could be much better.

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xMatters

Actionable IT alerting platform for enterprises

Tom Wheatcroft

Polished product (xMatters on Demand after 2.5 years use)

Reviewed 2017-01-11
Review Source: Capterra

We have been using xMatters on Demand for around 2.5 years, migrating to it from the infrastructure version. This cloud-based service has been developed and improved by xMatters in this time, making the interface noticibly better and the product quality better. We use the system to notify support staff in a small environment (up to 100 users), calling support groups via a number of methods. Overall Quality Apart from some initial issues with audio phone calls failing to deliver notifications, this is a service I can rely on and requires very little system administration. The integration mechanisms are resiliant and the web interface clean and easy to navigate. Ease of Use User experience is mixed - the look and feel takes some getting used to, but the web interface has a solid feel. There is wysiwyg feature to designing forms and panels which is extremely easy to use and connecting integration agents is painless. Because there is so much that can be done outside the basic functions, knowledge of REST API and programming disciplines is needed to integrate data streams into xMatters (users, groups, schedules). Extended development of action scripts within the xMatters engine may require developer access beyond the standard web interface to use the underlying scripting language. Features & Functionality This is an (almost) infinitely extensible notification environment Customer Support Extremely quick and attentive. Comprehensive knowledge base and community web site. Value for Money The more functionality that is applied to the product, and the bigger and more complex the environment is, the more value is returned.

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xMatters

Actionable IT alerting platform for enterprises