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Managed Service Providers (MSP) Software with Diagnostic Tools (2026)

Last updated: April 2026

Key features of Managed Service Providers (MSP) Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers appreciate the ability to control multiple machines securely, reducing travel costs and enabling faster issue resolution. 93% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users value the organized, customizable ticketing system that streamlines communication, tracks issues, and integrates with other tools. 91% of reviewers rated this feature as important or highly important.
  • Server Monitoring: Reviewers highlight the importance of monitoring server performance, setting custom alerts, and ensuring uptime through automated actions. 91% of reviewers rated this feature as important or highly important.
  • Remote Monitoring & Management: Users note the time savings and efficiency gained from proactive monitoring, script automation, and policy management. 90% of reviewers rated this feature as important or highly important.
  • Backup and Recovery: Reviewers emphasize reliability and ease of use, appreciating features like remote restores, cloud backups, and version control. 89% of reviewers rated this feature as important or highly important.
  • Patch Management: Users find automating patch deployment critical for security, with features allowing customization and easy tracking across multiple devices. 89% of reviewers rated this feature as important or highly important.
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19 software options

Zoho Assist logo
Category Leaders

Cloud-based remote support solution

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Managed Service Providers can provide professional, seamless remote support and unattended access that works through firewalls & proxies. Easy deployment.

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Site24x7 logo
Category Leaders

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

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An MSP Platform that lets you manage the technology needs of small business - on your own terms - simply, efficiently, and from anywhere. RMM, Endpoint Protection and Backup, from one place. Used by 5,000+ MSPs worldwide.

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NinjaOne logo

Unified endpoint management & IT automation platform

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NinjaOne offers all the features, flexibility, and power MSPs need in a fast-to-setup, easy-to-manage package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while our modern UI drives radical improvements to efficiency.

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JumpCloud Directory Platform logo
Category Leaders

A cloud directory platform for secure access to resources

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Scale Your MSP Business - Your customers are moving to the cloud. Now, you can manage their systems, apps, networks, & more – all from one pane of glass.

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ManageEngine OpManager logo
Category Leaders

Network Monitoring & Management Software

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OpManager, world's first truly integrated network management software for faster and smarter network management.

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Naverisk logo

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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N-central logo

On-premise and hosted RMM software for MSPs

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N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

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PRTG Enterprise Monitor logo

Tool to keep control of large IT and optimize performance

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PRTG Enterprise Monitor comes with an attractive licensing model and allows for monitoring to be set up quickly on the systems of new customers; licenses usually pay for themselves in a few months. Due to the subscription-based licensing model, PRTG Enterprise Monitor adjusts easily.

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Kaseya VSA logo

IT systems management software for internal IT and MSPs

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Manage your MSP from a single integrated console with Kaseya VSA. Includes website monitoring, remote access, patch management, systems inventory, and more.

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Dotcom-Monitor logo

Site Uptime | Page Speed | App Functionality

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Dotcom-Monitor instantly alerts you when your website has problems. Detailed diagnostics enable you to take quick corrective action and see troubling trends, bottlenecks and intermittent issues clearly. We monitor externally, from the end user's perspective, ensuring your website and web applications perform properly 24x7.

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Syxsense logo

Unified Security and Endpoint Management

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Syxsense is a leading USEM solution designed to help SecOps departments, MSPs, and IT professionals in organizations with 100-100,000 endpoints manage and secure their environment.

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ManageEngine OpManager MSP logo

Redefine multiclient network management with OpManager MSP

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ManageEngine OpManager MSP is an efficient multiclient network monitoring and management tool that helps service providers across the globe to oversee and handle their client's networks proactively from a remote location.

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XEOX logo

Remote Monitoring and Management of IT Infrastructures

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XEOX software is a cloud-based remote monitoring and management system for MS Windows IT infrastructures. It allows admins to centralize monitoring and management of company-wide inventory and software. Key features include CMDB, network management, software delivery, task automation, and reporting.

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Tiflux logo

System for the management of ticket flows and attendance

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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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NMIS logo

Network management software for handling fault analysis

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NMIS (Network Management Information System) is an open-source system designed to help businesses handle administration of various computer networks on a unified platform. It enables network engineers to conduct fault analysis, monitor IT systems’ performances, and gain insights into network status.

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ITarian logo

IT and remote access management solution

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ITarian remote access & IT management solution that helps companies connect and communicate with clients & employees, facilitating remote file access, system monitoring, troubleshooting, and operations management. Users can create multiple groups & define roles to provide secure access to resources.

Read more about ITarian

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Electric AI logo

IT management software for managed software providers (MSP)

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Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

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Traverse logo

Advanced Network and Application Monitoring Software

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Traverse is a next-generation monitoring solution from Kaseya. Traverse allows enterprises and MSPs to optimize IT operations with action oriented monitoring.

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