Agility CMS is fairly easy to use. For the most part, it is easy to complete simple tasks like posting a blog or changing the content on a page. It is also easy to find things on Agility as everything is organized and labelled to be user-friendly. The interface requires for little or no coding knowledge in order to have the website up and running.
Also, the customer service is usually prompt and much attention to detail is given, with a few exceptions (See Cons). And help is received whenever we have an issue or query.
Although the accessibility to content is an important function, I find that Agility doesnt allow for the user to have much control over the appearance of the website aside from the initial set-up. Any other adjustments after this usually involves a change request which require a few days to be completed and additional fees. This is especially inconvenient because other website or blogging platforms allow users to modify the appearance themselves and have the changes be immediate.
With customer service, although the initial response is speedy, I find that there are miscommunications that lead to projects being delayed or not completed at all. My recommendation for better customer service would be to schedule phone calls when e-mails require further clarification.
Response from Agility
We are offering services in blocks of hours now to address the concern of 'one off' change requests.
We plan to do more to educate our development partners on what to recommend and best practices, but ultimately that is their decision.