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iContact
5
360
4
185
3
50
2
6
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Email marketing , automation, and landing page software
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iContact - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
iContact overview
Based on 604 verified user reviews
What is iContact?
Reviews for iContact come from a wide variety of industries, including Marketing and Advertising (8% of reviewers), Non-Profit Organization Management (6%), and Computer Software (4%). The most frequent use case for iContact cited by reviewers is email marketing (87% of reviewers).
What do users say about iContact pricing?
Reviewers appreciate iContact’s affordability and value for money, especially for nonprofits and small organizations, but some users report rising costs with larger lists, missing features in entry plans, and frustration over unexpected charges or price increases.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Email Marketing
Email Sending
Email Templates
Pricing
Bugs and Issues
Inconsistent formatting experience
iContact’s user interface
iContact review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about iContact?
Users say iContact is easy to use, with a user-friendly interface and helpful templates that make creating professional emails straightforward. They appreciate the responsive customer support, reliable email delivery, and robust analytics for tracking campaign performance. Many find the platform suitable for both beginners and experienced marketers, and value its ability to handle high-volume email marketing and list segmentation. They also mention that it integrates well with tools like Salesforce and offers flexible customization options.
Some report that the pricing can be high, especially for small businesses, and wish for more advanced features, better template variety, and improved formatting tools. They note occasional glitches, slow load times, and limited free options, but overall feel iContact meets most of their email marketing needs.
Select to learn more
Who uses iContact?
Based on 604 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
iContact's key features
Most critical features, based on insights from iContact users:
All iContact features
Features rating:
iContact alternatives
iContact pricing
Starting from
14
Per month
Flat Rate
User opinions about iContact price and value
Value for money rating:
Of 57 reviews that provide robust commentary on iContact's price and value, mention it in a positive light.
Some reviewers find iContact affordable and say it offers good value for money, especially for organizations needing basic email marketing features and nonprofits who appreciate special rates. Users think the software is easy to use and reasonably priced compared to similar platforms, with some noting that it allows them to grow their contact lists at a manageable cost. Reviewers appreciate that iContact provides a decent set of features for the price, and some mention that it is a cost-effective solution for small businesses, churches, and outreach programs. They say the platform is economical, with pricing that suits their needs, and that it is hard to beat in terms of affordability and included functionalities.
However, some users report that iContact can be expensive, particularly for businesses with limited budgets or those needing to scale up to larger lists, as costs increase with additional features or higher contact volumes. Reviewers indicate that the entry-level plan lacks certain key features, and some feel the absence of a robust free plan or free trial makes it harder to assess value before committing. Some users say they found better pricing or more features for the same cost with competitors, and a few express frustration over unexpected charges or price increases.
, and
iContact integrations (52)
Integrations rated by users
We looked at 604 user reviews to identify which products are mentioned as iContact integrations and how users feel about them.
Integration rating: 5.0 (5)
Integration rating: 5.0 (4)
Integration rating: 4.5 (3)
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
“I need to be able to choose a scheduling software other than acuity. Jane app for healthcare scheduling would be ideal”
Eric A.
Chiropractor
Integration rating: 5.0 (3)
iContact customer support
What do users say about iContact customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of iContact customer support.
A significant portion of users praise iContact's customer support for being responsive, knowledgeable, and quick to resolve issues.
Widespread user sentiment highlights the ease of reaching support via phone, chat, or direct contact with dedicated reps.
Frequently reported by users, support staff not only solve immediate problems but also provide strategic advice and education.
Broad user base appreciates the friendly, patient attitude of the team and their willingness to go above and beyond for customers.
Support options
Training options
To see what individual users say about iContact's customer support, check out the review snippets below.
“Customer contact support, working remotely, not that very interested in helping.”
Var S.
Vice President, Sales and Marketing
iContact FAQs
iContact has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is iContact used for?
iContact serves any size business and allows for the creation of email newsletters, email automatons , and landing pages. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes. When creating a message, users can choose between one of iContact’s predefined templates or build a unique message using HTML. iContact offers tools to manage a growing email list that includes subscription management, bulk subscriber upload, and a drag-and-drop sign-up form builder. Other features include SpamcheckTM, a review system that ensures every email reaches the inbox. The reports feature tracks messages in real-time and allows users to quickly view marketing results in action, from big picture tracking, to individual click behavior.
Q. Does iContact support mobile devices?
iContact supports the following devices:
Android
Q. What level of support does iContact offer?
iContact offers the following support options:
Chat, Phone Support, FAQs/Forum, Knowledge Base











