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Moosend Pricing, Features, Reviews and Alternatives

Moosend product overview

What is Moosend?

Moosend is a cloud-based email marketing platform with marketing automations for managing multiple email campaigns, mailing lists, newsletters, and more. The solution is suitable for freelancers and businesses of any size, and includes email templates, automation tools, real-time analytics, and a drag-and-drop email editor.

Key benefits of using Moosend

Custom opt-in forms can be created to capture any visitor data required, and pasted to websites, blogs, Facebook pages, or other third party sites.

The drag-and-drop newsletter editor allows users to create their own emails from scratch or customize existing templates, and preview emails to see how they look on various devices.

Marketing automations can cover a range of events, such as abandoned carts, user onboarding, and lead scoring, enabling users to define actions to be performed, by choosing from a range of event triggers and filters.

Users can view campaign performance by country, view stats for the devices and email clients used by subscribers, and track the click-through rate (CTR) for multiple links in the same email campaign.

The Moosend API allows users to automate marketing activities, integrate with third party applications, and more.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

Knowledge Base

Training options

In Person

Videos

Webinars

Documentation

Awards & recognitions

Awarded in 1 category in 2021

Moosend pricing information

Value for money

4.8

156

Starting from

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

HubSpot Marketing Hub

Moosend

Value for money

Moosend features

Functionality

4.6

156

Total Features55 3 categories

Most valued features by users

Reporting/Analytics

Campaign Management

API

Third Party Integrations

Data Import/Export

Customizable Templates

Template Management

Customizable Branding

Moosend users reviews

Overall rating

4.8

156

Positive reviews

97%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.42/10

Rating distribution

128

Pros

The Moosend team is so much faster and more helpful in comparison to the MailChimp team. John was outstanding in helping me with my DNS issue.

Chaucy D.

MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing.

Rick S.

It's always a pleasurable experience solving problems with these guys, simply awesome. They are very responsive, engaging, super helpful and always able to find a solution quickly.

Mike S.

Cons

Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features.

Correy O.

There are these businesseses/software providers that make running my business a pain, difficult, stressful. I try to stay away from these or switch to something else ASAP when I come across them.

Anonymous Reviewer

I needed something I could use that would let me fire out a newsletter from registration to send in 5 minutes.

John S.

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Overall rating contenders

Moosend

Overall rating

HubSpot Marketing Hub

Régis P.

CPO

Environmental Services, 1-10 employees

Review source

Overall Rating

Very good product / Super strong support

Reviewed 3 months ago

Transcript

Regis: Hi, I'm Regis. I'm Chief Product Officer and I give a five star rating at Moosend. If you want...

Ameer H.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Moosend is Amazing!

Reviewed a month ago

Moosend has revolutionized our internal comms. Previously we used to depend on standard form emails or wait for a design expert to assist us but now we design our own emails.

Pros

The best thing is their customer service, it is unparalleled. Another amazing thing is the lack of restrictions for free users.

Cons

The fact that they do not have a mobile app yet or that their website is not mobile friendly.

Anonymous Reviewer

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

If you're looking for the best ESP, LOOK NO FURTHER.

Reviewed 7 months ago

I'm confident I will be using Moosend for the very long-term. Moosend offers everything I'm looking for and are eager to improve. Support is AMAZING, top notch, I've been blown away with the reporting features, the platform is super easy, intuitive and FUN to use,.. . I could keep going! I'm seriously happy with my experience. There are these businesseses/software providers that make running my business...

Pros

- The free subaccount feature with basic whitelabel functionalities, all for free or included even in the most basic paid plan. - The top notch, first class, friendly support team. Seriously, this is worth gold. I would never ever use another software in my business that doesn't offer great live chat support. This is a must. Whenever I have a question, I don't waste any time. I just ask and usually...

Cons

Nothing, really. Except that the whitelabel functionality currently has some holes that need to be filled. I was assured though that they have lots of changes lined up in this regard. So I'm just patiently waiting for those to be implemented. If they nail the pricing structure on those plans as well, Moosend will be the PERFECT solution for both agencies as well as individuals.

Correy O.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

One of the worst e-mail marketing products that I have ever used

Reviewed a year ago

I have been managing marketing teams for more than 10 years and I can easily say that Moosend is one of the worst Saas companies that I have worked with.Probably the worst. Customer experience is poorly managed and the quality of customer communications is at best, frustrating.

Pros

Moosend is cheaper compared its core competition.

Cons

There is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter...

Leah L.

Farming, self-employed

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

New and impressed user.

Reviewed 3 months ago

So far so good. Working on switching over my automations as we speak.

Pros

They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.

Cons

It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.

Jacob L.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Moosend Customer Service is Excellent

Reviewed 6 months ago

Overall in terms of value, I highly recommend using it especially for people who have a larger list and don't send email frequently.

Pros

I recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.

Cons

They are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.

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