Rejoiner Pricing, Features, Reviews & Comparison of Alternatives

Rejoiner Reviews

Rejoiner

Email Marketing and Cart Abandonment For eCommerce

4.94/5 (16 reviews)
1,624

A new way for eCommerce companies to fuel revenue growth using email.

Rejoiner is eCommerce email marketing software powered by a team of email marketers that work with you. eCommerce companies in 35 countries have generated $70M+ in revenue using our approach and software.

Done-with-you eCommerce email marketing - Work directly with our team to build a successful eCommerce lifecycle and cart abandonment email program.

Send data-driven broadcast and automated email campaigns - Combine data from your existing email lists and eCommerce platform to power campaigns that increase customer lifetime value.

Built-in eCommerce triggers & segments - Segment customers and send emails at the perfect (and most profitable) moments.

Generate more revenue with A/B split testing - Hire our team to test your campaigns to increase your return on investment.

We push the envelope and create unique inbox experiences with hand-crafted, interactive emails that render perfectly on any device.
rejoiner.com

Rejoiner Reviews (16)

Latest reviews

 A full turn-key solution delivered with more than a cherry on the top. Professional and pro-active.

Saved time in setting up. Saved time in managing. Saved money in creative. Made money with results.

Read the full review
Reviewed 3rd of May by Lee Malcher

 

 Mike and the Rejoiner team are top notch.

Rejoiner earns its ROI keep day in and day out.

Read the full review
Reviewed 1st of May by Justin Sellman

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Rejoiner Category Leaders

Reviews
Integrations
Mobile
Media
Security

#21 in Email Marketing

View full ranking
38
9
10
0
2
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Rejoiner Screenshots (8)

Rejoiner screenshot: Rejoiner's dashboard displaying site analytics, which measures checkout sessions, abandonment rate, recoverable revenue, average cart value and moreRejoiner screenshot: Rejoiner's email campaign view. Build cart abandonment, win-back, welcome series, VIP campaigns and more using the campaign builder.Rejoiner screenshot: Rejoiner's segmentation feature allows you to build and send emails to specific segments of your customer list for higher converting campaignsRejoiner screenshot: Rejoiner's campaign results dashboard shows your conversions, total campaign revenue and revenue per email generatedRejoiner screenshot: Rejoiner's a/b tesing results shows you sends, opens and open rate, percentage lift of the variant campaign and confidence levelsRejoiner screenshot: Rejoiner's email analytics shows you sends, ioens, clicks, conversions and unsubscribe rateRejoiner screenshot: a/b test running inside Rejoiner shows you sends, opens, clicks, conversions, revenue generated and which email is winning the testRejoiner screenshot: Rejoiner's integration process makes it easy to connect your eCommerce platform with our software

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
Web-based
Supported Countries
Australia, Canada, Europe, Latin America, Mexico, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Competitors Pricing

dotmailer

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Kentico

Starting from: $3499.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Campaign Monitor

Starting from: $9.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Rejoiner

  • Test two email campaigns against each other to find a winner
  • Segment based on demographic, transaction and purchase data
  • Deliver emails when they generate maximum impact
  • Send multistage email sequences at times you schedule
  • All customer data is stored and SSL encrypted
  • Manage multiple client accounts — all from one dashboard
  • Holdout Testing
  • Integrated with 10+ eCommerce platforms
  • Site Analytics
  • Email Analytics
  • Conversion & Revenue Tracking
  • Pre-Submit Tracking
  • Cart Regeneration

Benefits

Reduce your cart abandonment rate by up to 15% and recover revenue with multi stage automated campaigns.

Maximize customer lifetime value with personalized and automated data driven retention emails.

Optimize campaigns over time with A/B testing, segmentation, personalization and more to increase revenue generated per email.

Done-with-you eCommerce email marketing - Work directly with our team to build a successful eCommerce email program from scratch.

Alternatives to Rejoiner

GetApp Analysis

Succeeding in the fast-paced eCommerce industry requires a strong allegiance to automation and data-driven marketing tactics. Rejoiner is a web-based solution built by eCommerce veterans to generate more sales for online retailers. The company’s lifecycle email software automates data-driven cart abandonment and retention email campaigns for brands of all sizes, including global leaders like Guess, FootJoy, and Hallmark.

Rejoiner was developed to give eCommerce businesses a smarter way to maximize revenue from existing customers. The online solution uses data to convert abandoned shopping carts into new customers. It continuously optimizes email marketing campaigns to increase sales for eCommerce businesses small and large. Key features include email automation, email analytics, email segmentation, and A/B testing.

What is Rejoiner?

Rejoiner uses data-driven marketing and automation technology to reduce cart abandonment rates and recover lost revenue. Online retailers that use Rejoiner can create their own automated cart abandonment email campaigns. These campaigns involve multi-stage email sequences, which are sent at regular intervals, to follow up with shoppers who’ve abandoned their virtual shopping carts. Rejoiner gives its users a way to send hyper-segmented, hyper-personalized cart abandonment emails that are likely to regenerate user sessions.

In addition to its advanced tools for recovering lapsed shoppers, Rejoiner also uses sophisticated technology to maximize revenue from existing customers and extend the customer lifecycle. Rejoiner sends automated welcome, replenishment, VIP, and win-back email campaigns, and it constantly optimizes the checkout funnel to pinpoints where any leaks are coming from. Powerful segmentation tools give eCommerce brands the ability to send targeted messages to customers based on demographics, transaction data, purchase histories, and online behaviors.

Main Features

Email automation

Email automation is at the Rejoiner’s core, informing many of the other key features of present within the advanced targeting and marketing platform. Automated emails can be sent out at regular intervals after triggering events occur, the most common of which are cart abandonment emails.

Setup your first campaign by selecting the time schedule for your email sequence. (For example, you might want an email to go out automatically 30 minutes after a visitor has left your website.) Rejoiner’s automation campaigns work on their own, so you won’t have to click “Send” or customize your emails each time they go out. An in-house design and HTML team helps you create and launch every email campaign for you.

Email analytics

The best email marketing campaigns are never truly finished. With optimization and analytics, eCommerce brands can continue refining their messaging and marketing tactics in order to get the best results.

To uncover how your automated emails are performing, visit the Rejoiner dashboard page. You’ll see how cart abandonment emails are impacting your website, how your campaign emails are performing, and how much actual revenue is being generated by each campaign. If you notice lower-than-average email open rates, that could be a sign that it’s time to change up your marketing pitch.

Email segmentation

Segmentation can be used to target selected customer groups with relevant messages. Segmented groups typically share certain traits or characteristics, such as customers who abandoned their carts before completing their purchases or customers who fit certain demographic characteristics.

Create as many segments as you need, choosing a name and a set of filters for each new segment. Your segments will be structured as a CND formula, with a segment, clause, and filter. Filter your segments based on cart items, cart data, customers, events, lists, or email engagement. Once your segments have been setup, you’ll be able to send automated email messages to customers based on the items they have left in their carts or based on the types of emails they’ve opened in the past.

A/B testing

Using Rejoiner’s Campaign Editor, eCommerce brands can setup, schedule, test, and manage their automated email campaigns. A/B testing plays an important role in creating and optimizing email marketing campaigns. Using multiple test types, like 50/50 splits and hold outs, brands are able to determine which types of content and messaging their customers are responding to and which messages are most likely to end up in the trash.

A/B testing helps you see how small changes in your messaging or targeting impact key metrics, such as open rates, click-through rates, conversion rates, and revenue per email. Define your own sample size and type out a short description of the test you’re running. For example, you might want to test different subject lines to see what customers are responding to, and then measure those results based on your own pre-determined goals. You can see the results from your Email Campaign Manager.

Integrations

Rejoiner integrates with many third-party apps and eCommerce platforms, including Wordpress, Nexternal Solutions, Spark Pay, Volusion, SendGrid, Google Analytics, Magento , Zapier, Mailgun, WooCommerce, and X-Cart. An API is available for custom JavaScript, as well.

Pricing

Pricing for Rejoiner starts at $1,000 per month for the Recover package, which reduces cart abandonment. For $2,000 per month, brands can select the Retain package. An Optimize add-on is available for $500 per month. Custom pricing is available for Agencies that manage multiple sites. All Rejoiner packages include unlimited emails with full service account management.

Bottom Line

  • Full service email marketing solution for eCommerce brands
  • Sends multi-stage email sequences
  • Identifies guests who’ve abandoned the checkout process before clicking “Submit”
  • Segmented customer lists based on demographics, transactions, and purchase data
  • Control groups demonstrate how email campaigns impact actual sales

Videos

Lee Malcher

A full turn-key solution delivered with more than a cherry on the top. Professional and pro-active.

03/05/2017

Saved time in setting up. Saved time in managing. Saved money in creative. Made money with results.

Pros

We'd tried other cart abandonment services that just could not match Rejoiners pain-free, seamless, feature rich solution. From simple setup and integration right down to creative, Rejoiners wealth of expertise and experience has led to delivering results beyond expectations. The continual optimization and improvement of strategy based on data and learnings with limited man-management really does allow for peace of mind that results are going to improve, not just continue.

Cons

Discrepancies in reporting between analytics and Rejoiners dashboard is a small challenge but the problem lies more with Analytics providers rather than Rejoiner. An explanation from Rejoiner in understanding why there are differences helped us understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Sellman

Mike and the Rejoiner team are top notch.

01/05/2017

Rejoiner earns its ROI keep day in and day out.

Pros

Rejoiner is a very flexible software that allows us to properly segment, target, and optimize aspects of our email marketing. We have been working with the team for over two years and have been nothing but satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Owen

Rejoiner abandon cart, abandon browse and welcome series.

28/04/2017

Since implementing Rejoiner I have had nothing short of amazing dealings with them. The product and the service is second to none. Implementation is easy, making changes is easy and they are a very approachable. I would 100% recommend this company.

Pros

The uplift in sales. It gives us a chance to capture and engage with customers we might have lost.

Cons

There isn't anything I don't like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Rejoiner

Listen to the recommendations Rejoiners put forward, they are the experts in this and they have seen it all before, it's what they do and they do it well.

Source: Capterra
Helpful?   Yes   No
Read more
Robbie Williams

Rejoiner is the complete package

10/04/2017

We were in the early stages of building up a direct to consumer ecommerce business and we needed a partner that would allow us to trigger abandonment emails. Rejoiner offered us a quick and reliable service to send our consumers cart abandonment notifications. I think we were up and running in less than 1 week. They bring the full package to the table - design, technical help and consulting expertise. We've always felt we are in the best hands in terms of abandonment email marketing.

Pros

Quick setup, smart team, immediate results.

Cons

Can get to be really pricey if you start stacking on services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Rejoiner

Great for the start ups out there. If you're of a big enough scale, you can probably partner with an all-in-one that will cost you less overall.

Source: Capterra
Helpful?   Yes   No
Read more
Stacey Dossett

Top service and ease of use

10/04/2017

Rejoiner is a great out of the box platform which we currently use for cart abandonment campaigns. However the real benefit is the support team, who provide creative designs and some fun and unique copy perfect for our brand. The reporting platform is also a stand out, very clear and informative.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Christopher Napa

Full service at a great value

06/04/2017

Rejoiner is my favorite vendor to work with. From implementation to go-live and support, they'll take care of everything: idea generation, design, copy, coding, and technical support. Post launch, they're always willing to further enhance your remarketing campaign, always bringing new ideas to the table. Best of all, their product just works. The results from our campaign have been stellar. I couldn't recommend Rejoiner more, their team is outstanding.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeong Lee

Must-Have Product for E-Commerce

29/03/2017

Rejoiner helps us capture mass portion of our recoverable revenue. The great thing about their service is they help you build the campaign from scratch to launch including creative services which not many agencies do. It is always a two-way interaction which also makes me feel good to be part of the strategy discussion and campaign management. The dashboard is user-friendly and I get monthly updates on the campaign performance directly from the team which helps me a lot in keeping track of my email efforts, especially when I'm overloaded with 13-14 different campaigns!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bryan Johnson

Great for Growing your Email Business without Increasing Staff

20/03/2017

We're a small business and have been with Rejoiner since 2015. It has turned out to be one of the better email marketing decisions we've ever made. The thought of triggered/automated marketing is nice in theory, but once you try and go to implement it in-house (and for cheap), you end up just using something like MailChimp which requires lots of heavy lifting to make sure the data is making its way up there, and MC (or other simple email marketing platforms) don't integrate easily with our website. Enter Rejoiner. Our website was integrated within 1 hour, had our first cart abandonment campaign up and running in less than a week, and the rest is history. We now are running 6 different automated campaigns with them with various inputs and more are sure to come. What's really nice about them and what sets them apart, is that they are not like other cloud offerings where you pay a monthly fee, and you're left to do with the tool what you want. No. Rejoiner actually works with you to come up with the campaigns, does the creative, and sets the campaign up all for you. All you have to do is approve the campaign and you're rolling. Its honestly like having a team of email marketing experts, but at a fraction of the cost. Looking at the landscape of the various tools we use for our website, Rejoiner is the one I would recommend over and over again to those who ask. Great team. Great product.

Pros

The great team of email experts you get with it.

Cons

Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Micah Cranman

Perfect email / lifecycle marketing for the busy entrepreneur

14/03/2017

We signed up with Rejoiner several months ago and they've been, quite simply, amazing. Rarely does one come across a service provider that delivers so consistently, so professionally, and so quickly. We needed a solution for cart abandonment and essentially making sure we were maximizing the value of our clients, and they've done a phenomenal job. The ROI is ridiculous and I don't have to do anything other than give them general guidance and direction. I can't say enough good things about the team over there -- have always been such a pleasure to work with and their service pays for itself. Yes, you can do this more cheaply on your own, but how much time will you have to invest? It's amazing to be able to identify your goal and have people who do this for tons of clients tell you exactly the right approach and implement it at an extremely high level of quality light years faster than we could do it ourselves. If you're constrained on time and have an ecommerce business but don't have cart abandonment, welcome series, cross-sell campaigns, etc. in place, these guys are the answer.

Pros

Awesome results (significant revenue lift), amazing professionalism, and really fast turnaround on new ideas

Cons

More expensive than doing it yourself, but you get what you pay for

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Finkelstein

Rejoiner Review

14/03/2017

I operate a small business and need to run around doing a bunch of different tasks. Rejoiner is great because they have full knowledge and experience on the industry and help you every step of the way. They are great with suggestions and listening to what your business is about then putting that plan into action. They are also great at giving status and campaign updates. They are easy to get a hold of and will continually update you as your email business grows and changes. I believe an email responder is important to any business and Rejoiner is the top of the class.

Pros

The ease of use and the ability to change and create what you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is Rejoiner For?

  • Experience level: All experience levels
  • Industry: eCommerce
  • Business size: Small businesses, mid-size businesses, large businesses
  • Departments/roles: Marketing
  • Budget/point: Starting from $1,000 per month
  • Example customers: Guess, FootJoy, Hallmark
Read the full GetApp Analysis