Rejoiner Reviews

-Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI. Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased. -Onsite design team to cover every step of the process

-Our initial email mock ups had a few errors that took longer that I would like to get fixed. -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed.

The great team of email experts you get with it.

Currently doesn't integrate with our bricks and mortar POS system, so we only are leveraging it for our online business. This integration is in the works though.

Mike and his team are GREAT to work with and have helped us not only with the technical side of using the tool, but also offer great suggestions on how to make the program more profitable.

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Rejoiner provides the ability to retarget customers who have abandoned a shopping cart, have browsed specific products, or have browsed product categories without making a purchase. The software is very effective in identifying these customers. It then segments the customers and sends fully customized email communication in an effort to increase conversions. The sequence of email communication is iterative...

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Rejoiner has provided us with a seamless, integrated solution, while keeping a sensitivity to our personal look and tone. We have been impressed with how they've been able to craft content and design that's on brand combined with their real effort to meet our specific needs and timing.  They have great ideas that work, even if you sometimes don't think they will! Listen to them and you will likely be pleasantly surprised (as we have been). They are also highly responsive, organized, and very action-oriented.

Reporting could be more robust. Would love a real time dashboard for easier and self-serve access to stats (we hear this is in the works and very much are looking forward to it).

It works! I have been working with the Rejoiner team since 2015 and we have grown our client's triggered emails from one to six because we have seen such great success. The Rejoiner team is a full service shop - from strategy to build to management. They listen to the client and accommodate - but not at the expensive of their best practices. I've also enjoyed their flexibility and innovation. They are always bringing new ideas and working on improving results for their customers. As an agency it's so important to me to have vendors that are responsive and work with the individual needs of my clients, and Rejoiner does that. If you're looking for email marketing experts, you've found them!

I can't say I really have anything I dislike about this service. Maybe just that I wish I had added the other campaigns sooner!

The flexibility of the platform and the ability to trigger for different events surpasses a lot of the tools out there. The ability of the tool to customize the program for the user is amazing. Rejoiner has allowed us to personalize the messaging and put emphasis on the capabilities that we have in their location as well as based on their interest. That the tool is also easy to use has just been a bonus.

I like everything about the rejoiner platform.

Has all the technology and features you would expect Easy to use interface Super responsive team and service is end-to-end High return on spend and great ROAS

Wish it were a full-service ESP Greater integration with Magento so it could be used as a CRM tool

Since we've deployed trigger mail, the lift in our business has been significant and steady. Rejoiner has a great support team that answers all our questions and makes sure to review or campaigns on a quarterly basis to make sure everything is working as it should.

The difference between the two versions of their software (v1 and v2) has sometimes led to confusion, but it seems like version 1 is being phased out and this will soon cease to be an issue.

We were surprised by how easy it was to integrate Rejoiner into our website. Just a few simple snippets and we could reach our visitors in ways we didn't think of before. Not only is the software great, but the team behind it is amazing. They assisted us with understanding their tools, QA'ing our own implementation & getting our cart abandonment campaigns online. It really seems like they have our success in mind, which makes sense, but is comforting at the same time. So far, the service's literally paying for itself with all the abandoned carts we're recovering.

Rejoiner's dashboard could use a bit of improvement, as some reports are hard to get. Nothing critical though (the important ones are there), I'm sure they'll improve it with time.

We integrated Rejoiner into our clients' ecommerce websites. We conducted an extensive review of different solutions out there. Most solutions will take a % of sales as part of their fees but this created budget issues for our clients around attribution. With some many solutions trying to help close sales, which one is really doing the work? We liked that Rejoiner had fixed price service offerings...

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The only thing we would say is there's so many features being developed, it's hard to stay across them and work out how to implement them effectively.

Awesome results (significant revenue lift), amazing professionalism, and really fast turnaround on new ideas

More expensive than doing it yourself, but you get what you pay for

Rejoiner comes with a thoughtful onboarding process that makes the setup very fast and easy. The customer service is awesome - very focused, fast and always looking for a solution that fits for us (even in case our request may be a bit strange and not always logical). The use of this webbased service is very simple and after 3 to 5 questions we were able to adapt campaigns and templates to our needs. Especially...

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The interface is not international. English is the only language . A German language layer was cool.

Rejoiner has been an integral part of our marketing success for several years. They have advised and built many of the facets of our email marketing campaigns. They have also taken a lot of the guess work out of the process by using best practices based on past successes. The analytics speak for them themselves with a significant increase (28x!) in revenue attributed over the last 12 months to cart abandonment alone. I feel the entire team at Rejoiner has a vested interest in our continued success and growth.

Not really anything negative to say except with any "leap of faith" there are always budgetary concerns.

It's easy to structure and know that it's working. Their tech gives me straight numbers on revenue, ROI and potential gains. I like being able to easily grab a snapshot of my running campaigns and A/B Test on the fly. On that note, the effect is felt on the bottom line, measurably. That's more than I can say for other digital marketing platforms that promise the moon and then deliver crumbs.

Doesn't currently handle my newsletter and other list management needs, but I'm sure they'll fix that stuff. They're always coming out with new features.

No fluff. Just practical, useful features to increase your revenue. Also being the lone marketer here when we get started their ability to take care of all the implementation steps from design, copy, code, and technical support was incredibly helpful. They also provided great post-launch support in terms of ideas to improve the campaign, and same as in launch they fully executed all ideas, which led to increased performance from all the campaigns over time. Definitely recommend Rejoiner.

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We'd tried other cart abandonment services that just could not match Rejoiners pain-free, seamless, feature rich solution. From simple setup and integration right down to creative, Rejoiners wealth of expertise and experience has led to delivering results beyond expectations. The continual optimization and improvement of strategy based on data and learnings with limited man-management really does allow for peace of mind that results are going to improve, not just continue.

Discrepancies in reporting between analytics and Rejoiners dashboard is a small challenge but the problem lies more with Analytics providers rather than Rejoiner. An explanation from Rejoiner in understanding why there are differences helped us understand.

The team behind Rejoiner is incredible. Not only are they very knowledgeable when it comes to Email Marketing their customer service is like no other. Fast replies and overall just great service. I started to use their service a bit more heavily this month and saw 3x growth... I can truly say their service is like no other. I highly recommend to anyone who needs help with their email marketing as well as designers who can design the emails themselves. You can do it yourself or pay a reasonable rate and they'll do it for you.

Honestly... none. Fast, intuitive & overall high-quality service.

It is "set and forget" system or you can explore range of segmentation rules and split testing to boost revenues even further. We are using on some accounts fully managed service and seen some great growth with conversion rates going up double digits.

For very small sites (making low number of sales) it might be costly but if there's decent number of daily sales then it is 100% sure to result in more completed purchases - both by assisting some and by saving ones that wouldn't have come back otherwise.

Working with the Rejoiner team has been like having an in-house partner to help grow our business. Customer support has offered expert strategic and technical insights to help us optimize our sales funnel. Over the last 6 months, revenue from our abandoned cart automation has grown. And now, after six months, we expanded our arrangement to include browse abandonment, a new welcome series, and a win-back campaign. We're looking forward to expanded growth with Rejoiner. The Rejoiner team is responsive to all requests and their support is strategic and creative as well as technical.

The reporting is a little too high level. It would be wonderful if the reports could give product level detail.

Quick setup, smart team, immediate results.

Can get to be really pricey if you start stacking on services.

We did not have an in-house platform for cart abandonment emails and needed something fast. This is where Rejoiner came into the picture. It's a quick and easy platform for deploying cart abandonment emails. Team is also very helpful.

Add more advance testing features.

Three things I like the most: 1. It works and we are converting at a solid rate 2. Very easy to use 3. Service - The level of service we get is top notch.

The only con I can mention is that I wish there was a search function for campaigns. During our peak time it can get messy back there so I wish I could quickly find the campaigns I need to quickly address.

We were able to optimize our cart abandonment emails with Rejoiner, and were able to capture a great deal of revenue that would have otherwise been lost. The ability to set up a series of emails with varying incentives to encourage conversions is key to success.

We found no significant downsides to Rejoiner's system.

Rejoiner had been recommended to us and we are extremely happy with their service. We implemented cart abandonment at the beginning of the year and the whole process, from set up, developing the creatives and execution couldn't have been any more positive. Since launching cart abandonment, Rejoiner has constantly provided us with recommendations to improve our campaigns and supported us with new ideas. As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.

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