SmartEngage - 2026 Pricing, Features, Reviews & Alternatives

SmartEngage is a cross-channel autoresponder tool for marketing automation that helps organizations to increase their average percentage of opens by sending their message at the right time, and through the right platform. The solution automatically links a potential customer’s email with their Facebook Messenger and push notifications, allowing brands to get their message in front of more potential customers.

With SmartEngage, users can create powerful rules and sequences that follow specific triggers and actions across email, Facebook Messenger chat bots, and web push notifications. Users can decide what type of messages are sent, and to which customers, by setting up intelligent "If" triggers, conditional blocks or behavior based triggers, and combine “And” / “Or” conditionals to have complete control of whether messages will arrive via email, Facebook Messenger, or a push notification. Conversion tracking tools allow users to track every purchase made by subscribers to instantly know the lifetime value (LTV) of that person. SmartEngage also provides opt-in forms and mobile mailer technology to help organizations grow their list of subscribers, as well as Facebook Lead Ads, Facebook comment automatic replies, and automatic social intelligence to automatically build a list of customers that interact with their business page.

Users can track each visitor's subscriber journey to understand their habits, and get full insight into the messages that are being opened, clicked, pages visited, and more. SmartEngage also enables smart newsletter broadcasts that allow brands to send their message on the platform they want their subscriber to see it, and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line. Users can also choose to send it using an alternate platform to increase the chances that the message will be seen. Additional SmartEngage features include SmartClean technology which runs every email through its system to sift out any potential harmful bots, typos, spam traps, and more.