SmartEngage Pricing, Features, Reviews & Comparison of Alternatives


Cross-channel autoresponder for marketing automation

5.0/5 (5 reviews)

SmartEngage overview

SmartEngage is a cross-channel autoresponder tool for marketing automation that helps organizations to increase their average percentage of opens by sending their message at the right time, and through the right platform. The solution automatically links a potential customer’s email with their Facebook Messenger and push notifications, allowing brands to get their message in front of more potential customers.

With SmartEngage, users can create powerful rules and sequences that follow specific triggers and actions across email, Facebook Messenger chat bots, and web push notifications. Users can decide what type of messages are sent, and to which customers, by setting up intelligent "If" triggers, conditional blocks or behavior based triggers, and combine “And” / “Or” conditionals to have complete control of whether messages will arrive via email, Facebook Messenger, or a push notification. Conversion tracking tools allow users to track every purchase made by subscribers to instantly know the lifetime value (LTV) of that person. SmartEngage also provides opt-in forms and mobile mailer technology to help organizations grow their list of subscribers, as well as Facebook Lead Ads, Facebook comment automatic replies, and automatic social intelligence to automatically build a list of customers that interact with their business page.

Users can track each visitor's subscriber journey to understand their habits, and get full insight into the messages that are being opened, clicked, pages visited, and more. SmartEngage also enables smart newsletter broadcasts that allow brands to send their message on the platform they want their subscriber to see it, and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line. Users can also choose to send it using an alternate platform to increase the chances that the message will be seen. Additional SmartEngage features include SmartClean technology which runs every email through its system to sift out any potential harmful bots, typos, spam traps, and more.


Starting from
Pricing options
Value for money
View Pricing Plans


Business size



United States, Asia, Australia, Brazil, Canada and 4 other markets, Europe, Germany, Latin America, Mexico

Supported languages

SmartEngage screenshot: Create powerful rules and sequences that follow the triggers and actions you specify across email, Facebook Messenger chat bots, and web push notificationsSmartEngage - World's First and Only Engagement AutoresponderSmartEngage screenshot: Combine AND / OR conditionals to truly have complete control whether your message will arrive via email, Facebook Messenger, or a push notificationSmartEngage screenshot: View statistics on total opened, click-to-open rate, unsubscribes, total sent, and moreSmartEngage screenshot: Create smart newsletter broadcasts and automatically resend an email that doesn't get opened after a certain amount of time has passed with an alternate subject line

SmartEngage screenshot: Bots give you that "human touch" that allows you to make the transition from Messenger into email and push notifications; and ultimately more sales

SmartEngage reviews


Very good
Value for money
Ease of use
Customer support
Chrissy Steed

Cheapest Leads we ever got thanks to SmartEngage

Used daily for 6-12 months
Reviewed 2019-01-08
Review Source: Capterra

Best money we have spent on software. We were using infusionsoft and before that we used Aweber with chatfuel and zapier just to ATTEMPT to make them “talk” to each other. It was a nightmare of confusion and nothing working right together. It wasn’t until we found SmartEngage that we have been able to truly put our leads and sales process on autopilot.You can do things with this tool that nothing else on the market can do. We are using Facebook Messenger ads with keyword triggers that turn into leads. We then use automated chatbots to segment these leads into a few categories and we are able to ask the lead for their email address directly within messenger. Amazing! And, that allows us to then send automated emails. The flow of how this works is on another level and we are beyond ecstatic with how well this works. We also have been using the integrated Facebook Lead Ads option that smartengage provides. Does anyone else know how powerful this option is? We are getting top emails from people on Facebook in just 2 clicks that get inserted right into our smartengage CRM that we then send automated follow ups to. Some of these leads are only costing us 50 cents!, and that is in a pretty touch niche too I might add.

Read the full review

Allison Burn

305,259+ Subscribers thanks to SmartEngage

Used daily for 6-12 months
Reviewed 2019-01-08
Review Source: Capterra

SmartEngage has allowed our website to grow to over 300,000 subscribers across email, Facebook Messenger, and web push notifications. As a result our ability to reach our list of players has never been better. This is absolutely the best piece of software you can get in order to reach your customers and gain new leads.I run the largest fan website centered around the ABC television show, The Bachelor and The Bachelorette. I LOVE how fast I could grow my list by using integrated Facebook Comment Autoreplies, Facebook Lead Ads, and Facebook Messenger Chatbots. I was also able to create a viral loop effect by tying in web push notifications as well. I created a Facebook Ad and it went viral with tons of likes, shares, comments etc. One of the best things about SmartEngage is we were able to link that post to our smartengage chatbot so that anytime someone new left a comment on that post my page would automatically send them a message to be friendly and see if they were going to watch the show this season. We were then able to turn many of those interested people into registered users all on 100% autopilot.

Read the full review

Matt Anton

This is the future of email marketing

Used daily for less than 6 months
Reviewed 2019-01-04
Review Source: Capterra

I have been using SmartEngage for the last 8+ months in my agency and since that time our cost per lead has decreased significantly. Our ability to automatically acquire leads, segment them, and follow up with them using email, Facebook chatbots, and web push notifications has allowed our company to grow even while we sleep. Highly Recommended!Cross-channel automation that is simply not possible in any other software. Amazing Inbox Rate. Facebook chatbots are perfect for segmenting, and lead acquisition. Loving the integrated Facebook Lead Ads. Web push notifications are working extremely well for us too. Cons: I have been an early user so I have seen how far the platform has come. It was a bit overwhelming at first, but at the present stage it is very intuitive and well documented in their articles. Support is also top rate!

Read the full review

Michael Teofilo

Incredible Automation Marketing Tool

Used daily for less than 6 months
Reviewed 2019-01-08
Review Source: Capterra

Unifying my whole marketing platform into a single, streamlined website; removing all other subscriptions to other platforms as SmartEngage encompasses them all.SmartEngage combines all the necessary tools to give marketers / business' a single outlet for all of their optins, emails, Facebook Messenger needs. Everything is combined into a single, unified platform; for a straight monthly fee. Previously, I had subscribed to many services in order to capture all of the advantages that SmartEngage offers in a single platform. After finding them, i'm saying money and improving efficiency. Great product, great service, great support.

Read the full review

Josh Beechraft

I have fallen in love...

Used weekly for 6-12 months
Reviewed 2019-03-01
Review Source: Capterra

This is a beautifully designed software with the perfect mix of functionality and ease of use. Syncing email, push notifications and messenger bots allow you to follow up with people in a more elegant and effctive way.

Read the full review

SmartEngage pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Free: Up to 100 subscribers
BASIC: $47/month
PRO: $97/month
HIGH VOLUME: Calculate pricing via the website.

SmartEngage features

Drag & Drop Interface
Multi-Channel Marketing
Social Media Integration

A/B Testing (152 other apps)
Activity Dashboard (228 other apps)
Campaign Analysis (199 other apps)
Campaign Management (187 other apps)
Content Management (189 other apps)
Customizable Branding (191 other apps)
Customizable Templates (205 other apps)
Data Import/Export (155 other apps)
Engagement Analytics (179 other apps)
Monitoring (190 other apps)
Real Time Analytics (156 other apps)
Real Time Data (147 other apps)
Reporting & Statistics (213 other apps)
Social Network Marketing (143 other apps)
Tagging (145 other apps)
Third Party Integration (228 other apps)

Additional information for SmartEngage

Key features of SmartEngage

  • Analytics
  • Analytics/ROI Tracking
  • Automatic Social Intelligence
  • Behavior Based Triggers
  • Canned Responses
  • Contextual Targeting
  • Conversational Marketing
  • Conversion Tracking
  • Cross-Channel Connections
  • Cross-Channel Sequences
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • Expiry Notifications
  • Facebook Comment Automatic Replies
  • Facebook Lead Ads
  • Facebook Messenger Marketing via Chatbots
  • File Sharing
  • Geo Targeting
  • Intelligent
  • Journey Tracking
  • Landing Pages/Web Forms
  • Marketing Automation
  • Mass Email Delivery
  • Mobile Mailer Technology
  • Mobile Notifications
  • Mobile Optimized Emails
  • Notification Scheduling
  • Opt-In Forms
  • Push Notifications
  • Reporting/Analytics
  • Sales Intelligence
  • Segmentation
  • Simple Automation Rules
  • Smart Newsletter Broadcasts
  • SmartClean Technology
  • Social Marketing
  • Subscribe/Unsubscribe
  • Visual Notifications
  • WYSIWYG Email Editor
  • Web Notifications
  • Website Visitor Tracking
View All Features


• Send customers the message they need, at the time they need it, on the platform they will see it with SmartEngage.

• Track every purchase each subscriber makes and instantly know the Lifetime Value (LTV) of that person.

• SmartEngage gives you complete control to build sequences and powerful rules and sequences that run your business autopilot.

• Intelligent "If" triggers and conditional blocks dictate what happens in your automation sequences, allowing you to decide what messages get sent and who receives them.

• SmartEngage integrates with all your favorite platforms including Zapier, Salesforce, Instapage, Stripe, PayPal,, Shopify, Wanacast, and more.