I really liked how Zoho wasn't bloated and super expensive. It's just what I needed and their customer service was EXCELLENT when I freaked out after sending a campaign and needed some immediate help.
The other good thing about this software is that we can integrate with social media platforms and the best part is its price , its very much affordable for small companies.
The quality for what it was is great too. Very Very inexpensive for the amount of emails you are able to send.
The bad thing is that it is still considered by many servers as spam, which means that those who subscribe to my mail do not receive or delay in seeing my emails because they fall into spam.
Clunky, slow and an overall terrible user experience. From a distance, it looks shiny with a ton of functionality.
The user interface is clunky in places and buggy in others, and generally frustrating until you learn its quirks.