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Acumatica Cloud ERP Logo

Building the future of business, together

(38)

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Acumatica Cloud ERP Reviews

Overall rating

4.3

/5

140

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.48/10

Reviews by rating

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Pros and cons

Ease of use, simplify processes, drive growth and achieve greater efficiency in today's competitive business environment.
The program is strong, the ability that you can use from the cloud for me is the best, I can work in the cloud from my office or from my client office, that save time to me, and money to my client.
Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.
Log in and password reset has weak info and hard for you if forgot the password.
As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights.
Bank matching can be a little off, and is hard to tweak.
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140 reviews

Recommended

SC
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Saiful C.

Project Accounting Supervisor

Construction, 51-200 employees

Review source

Overall Rating

Acumatica Cloud ERP Review: Very user friendly ERP system

Reviewed 2 months ago

Transcript

Saiful C.: I'm Saiful, project accounting supervisor at Blue Team and I give Acumatica Cloud ERP a four...

Vendor response

Thanks so much Saiful for taking the time to provide a review of Acumatica! We value your feedback.

nc
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nabil c.

Package/Freight Delivery, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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PROS, CONS,Acumatica Cloud ERP

Reviewed a month ago

My overall experience with Acumatica Cloud ERP has been positive. It offers robust functionality, seamless integration, and scalability for growing businesses. However, advanced customization can be complex, requiring technical support, but its user-friendly interface and flexibility make it highly adaptable.

Pros

What I like most about Acumatica Cloud ERP is its flexibility and scalability, offering a cloud-native platform with real-time insights, seamless integrations, and customizable features. Its user-friendly interface and resource-based pricing make it cost-effective for growing businesses, while specialized industry editions cater to diverse business needs.

Cons

What I like least about Acumatica Cloud ERP is that its advanced customization options may require technical expertise, making it harder for smaller businesses without in-house IT resources to fully leverage the platform's potential without external support.

TC
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Tawanda C.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acumatica For Finance_ Agriculture Industry

Reviewed 2 months ago

Great customisations which removes limitations found on other ERP's

Pros

1.Ability to track projects at plantations per block of plants. It allows management and production team to analyse profitability further by having smaller P&Ls per block. 2. Customisation

Cons

The default template in the system for inventory does not allow capturing different items issued out of stock on different date so further customisation is required.

SC
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Saiful C.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Efficient financial management tool for construction companies

Reviewed 4 months ago
Pros

What I like about Acumatica is its flexibility and customization capabilities. This allows us to tailor our processes and workflows to fit our specific wants and needs. Additionally, the interface makes it easy for our team to navigate and utilize the system without the need for in-depth training. Availability of real-time data access and reporting tools is another great feature that has helped us tremendously.

Cons

What I liked least about Acumatica Cloud ERP is that getting it set up was a bit of a headache. It took us quite a while to get everything configured the way we wanted, and we needed a lot of help from consultants. Plus, the system can be pretty overwhelming at first, and it took some time for our team to get the hang of it. We also ran into a few glitches and performance hiccups along the way, which was frustrating when we were just trying to keep things running smoothly.

DA
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Doreen A.

Environmental Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acumatica Cloud ERP is a game changer to Modern day business operations

Reviewed 7 months ago

Acumatica Cloud ERP has ensured that their is flexibility and efficiency in project management and this has had a positive impact to our organization productivity.

Pros

What I like about the software is that it allows collaboration among teams with a lot of ease through its cloud based connectivity. This ensures that projects are well executed with a lot of ease.

Cons

The pricing can be a bit costly for startups but the returns from its use are immense.

PB
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Peter B.

Retail, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Extremely Capable and Customizable Cloud ERP

Reviewed 7 months ago
Pros

I appreciate Acumatica's intuitive UI, accessibility (all you need is a device with internet), and customizability. As a developer, I've also found the forums and docs to be extremely helpful.

Cons

Minor quality-of-life things can be a pain when using Acumatica daily. Things like getting logged out after a few minutes of inactivity, inability to change menu layout/sizing on some screens, etc. It's the little stuff that could be improved on.

RM
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Ron M.

Wholesale, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acumatica is the best alternative for mid-size businesses

Reviewed 8 months ago

Acumatica replaced our legacy system smoothly and we appreciated the benefits of the changes immediately. i looked at several other ERP's from QuickBooks to NetSuite and Acumatica was by far the best alternative

Pros

Acumatica is flexible and very reasonably priced. it has many valuable features built in and works well with other applications

Cons

It takes a lot of expertise to configure Acumatica for a mid-size business. A good partner is critical

AN
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Alex N.

Construction, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Customizable Cloud Accounting Software

Reviewed 10 months ago

Very positive, so far any issues or short falls we've encountered have all had solutions.

Pros

Cloud based so that it is easy to access from anywhere, but also a plethora of security options such as MFA and IP access restrictions means it can be made secure as well. Extremely customizable, pretty much any page or screen you encounter can be changed to better match the needs of your users. Features a built in reporting option that makes creating financial reports a breeze, and a downloadable report designer to handle any sort of complex reports. Highly customizable in regards to it's ability to import information from external systems as well as it's ability to export.

Cons

No necessarily a con for ourselves but the highly customizable nature of Acumatica may mean that some customers may not be able to take full advantage of the system without a skilled technical users on staff. Additionally Acumatica does not feature a Canadian payroll module yet and we need a 3rd party software to make up the difference.

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Abel A.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Avis acumatica cloud erp

Reviewed a year ago

good software that allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions. on the other hand we are not able to provide information with much precision and these programs are very expensive for small businesses.

Pros

allowed me to manage my finances and pay my bills all over the world, plus it makes it easy to combine my financial and project management functions.

Cons

we are not able to provide information with great precision and these programs are very expensive

ss
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seda s.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It's a great product if you've got the time to set it up right

Reviewed a year ago

We are still learning it at this point, having used it only a few years, but the more I learn about the system, the more I like it, tbh.

Pros

Acumatica is highly customizable and has a great support team. There is also alot of information available through Acumatica's learning material as well as forums where many answers are found.

Cons

The most difficult part of Acumatica is if it's not fully brought on board and understood from the start, the cusomizations applied to the structure end up costing both time and money, because with each update, there's extra work to keep everything functioning the same. But, if you've got someone on your team who understands these sort of customizable cloud ERP systems, and the company, and this person is able to determine that Acumatica is a great fit, this is a great product for sure.

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Elizabeth W.

Retail, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Acumatica – a powerful Cloud-based ERP System

Reviewed a year ago

If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.

Pros

I like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements

Cons

The only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.

AB
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Allen B.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ERP that creates value for the company!

Reviewed a year ago

We needed real ERP processes coming from a Hybrid solution of point to point software system. This system allows us to follow process strings.

Pros

Many processes are streamlined and delivered with documentation and unique added features not normally provided by ERP vendors.

Cons

Some of the error messages are still being developed so they can be archaic at times. (not a lot).

ER
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Evasari R.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Develop system to follow the customer needed still on going

Reviewed a year ago

Easy to use and Recommended

Pros

It's already Cloud and easy to use it so we can work in anywhere

Cons

Interface is easy, but if we feel fail the process please let us know the reason of this matters

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Audrey H.

Information Technology and Services, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent ERP solution that scales with a business

Reviewed a year ago

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

Pros

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

Cons

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

JT
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Jamine T.

Facilities Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Purchased with Aspire

Reviewed a year ago

Overall, Acumatica has done very well for us.

Pros

I like that it syncs well with Aspire. We love the reporting - our rep at High Touch helped greatly to set up the entire system and reports.

Cons

The credit receipts from Aspire do not sync over to Acumatica. This should be rectified sooner rather than later. Also, writing reports is not easy; we used our rep at High Touch to write all the reports.

NP
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Natasha P.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good software for the price

Reviewed 2 years ago

Good software. Like most ERPs, it's very basic out of the box and you will definitely go through a painful implementation process, needing to rely on a team of good developers (it's critical to have one for this software as it's not easily customizable as Salesforce, for example). Accounting is not basic, so you will have most functions that Quick Books have(it's just more rigid and it's harder to correct things because it's an ERP and all transactions are intertwined with Operations and Sales portions of the software).

Pros

Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.

Cons

Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The right ERP for growth

Reviewed 2 years ago

Excellent - Great customer support services from Acumatica staff, Tech Future Proof

Pros

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

Cons

Cost - especially when comparing with entry level products;

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Chris C.

Building Materials, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Initial Impression Is Good

Reviewed 2 years ago
Pros

We have been working to implement Acumatica for over 2 years with the initial phase of the rollout being 2 months old. While we have many bugs to work out in the software development, the initial impression is huge as our company grows larger. Compared to our previous ERP, Acumatica will allow us to venture further in reporting, manufacturing, accounting and other features.

Cons

Nothing against the software per say, however it can be very lengthy to develop into exactly what you want in an ERP. We've worked tirelessly with a consulting company to help us create the perfect software.

TS
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Theresa S.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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2022 Review

Reviewed 2 years ago
Pros

This product allows us to keep track of information that we need at a relatively inexpensive price

Cons

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

MT
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Mike T.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Okay ERP system if you cannot use Oracle, Netsuite, SAP on Demand

Reviewed 2 years ago

I don't like the reliance on VARs to do all the implementation and support. Most VARs are small so they have at best 1-2 staff who really know the application. Seems better for Acumatica to have a central, core group of specialists at Acumatica who can handle technically challenging implemenations and support issues. My VAR struggles on an issue, ends up having to check w other VARs and resources which ends up costing me more time and money.

Pros

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

Cons

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Vendor response

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

BL
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Bruce L.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality Software

Reviewed 3 years ago

Very Happy. They are responsive and pretty easy to work with

Pros

The ability to find the information we need when we need it

Cons

The only things I would like to see changed / added are reports. I do not like the way that the reports need to be built. I know that Acumatica is adding reports and I am happy to wait until they are done.

Vendor response

Thanks, Bruce, for leaving your review on Capterra. We really appreciate you taking the time to share feedback! You are correct, the team is always working to add more out of the box reporting and role dashboards so stay tuned there! Happy to be working with you as a great Retail customer! - Kim, Acumatica

KF
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Keith F.

Mining & Metals, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acumatica 2022 Pushes Eagle Fence Distributing LLC Forward

Reviewed 3 years ago

We have been very pleased with our decision

Pros

Licensing and ease of implementation, easy of customization

Cons

Nothing at this time, we are currently good

Vendor response

Thank you for the thoughtful review, Keith!

CS
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Christine S.

Textiles, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Convenient Cloud access

Reviewed 4 years ago

This has been a great experience. Our previous software was limited to the reporting we could do and the user interface was not very friendly. The menus in Acumatica are intuitive and the search feature is robust and allows for quick access to move between screens.

Pros

That we are able to access it via cloud anywhere. This allows for use remotely without additional software downloads for our external users.

Cons

We have had to customize several aspects to achieve our daily processes. Our company is unique in how we receive and ship out inventory but do not manufacture items in our facility. Creative solutions were needed to take the standard out of the box reports and make them work for us.

OO
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Omer O.

Construction, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Most expensive cheap ERP

Reviewed 4 years ago

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

Pros

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

Cons

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Vendor response

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for...

KM
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Kelly M.

Market Research, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Acumatica Review - (includes Project Accounting module)

Reviewed 5 years ago

Being able to analyze all project costs (including labor) has been a huge eye opener for management.

Pros

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

Cons

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Vendor response

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

EK
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Ed K.

Construction,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Cloud ERP System with an open source

Reviewed 9 years ago
Pros

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly. the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will...

Cons

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.