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Acumatica Cloud ERP Reviews

Reviews summary

Pros

Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good.

Tom M.

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Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

Anonymous Reviewer

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Acumatica has helped our company improve our operations and handle significant growth.

Anonymous Reviewer

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Cons

The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.

Tom M.

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As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights.

Anonymous Reviewer

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Nothing really, it is missing very little and what it does have I can't fault.

James M.

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Overall rating

4.5

(31)

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94%
positive reviews
96%
would recommend this app

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31 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Deployment is simple and support is great!

Reviewed 2 years ago
Pros

I love that the team from Acumatica is readily available to assist with deployments, updates, and errors when they occur.

Cons

We've worked to change over our system to Acumatica and have yet to run into any major problems. The small issues that we've encountered have been quickly resolved with their team.

Vendor response

Hello Adam - Thanks for sharing your feedback on Acumatica with a review on Gartner Digital Markets! We really appreciate you taking the time to complete the review as we value your business on. Thanks!-Kim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Acumatica Review - (includes Project Accounting module)

Reviewed a year ago

Being able to analyze all project costs (including labor) has been a huge eye opener for management.

Pros

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

Cons

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Vendor response

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Most expensive cheap ERP

Reviewed 8 months ago

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

Pros

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

Cons

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Vendor response

Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Cloud ERP System with an open source

Reviewed 5 years ago
Pros

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly. the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will...

Cons

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good ERP for Small Business

Reviewed 3 years ago

Acumatica has helped our company improve our operations and handle significant growth. We moved from basic Quickbooks functionality to full inventory and manufacturing control. The improved transaction controls have reduced the amount of errors done in normal business processes. We've also been able to engage employees at all levels into our system.

Pros

Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,

Cons

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook. Third party VAR modules are harder to coordinate. Upgrades are too frequent and expensive if you do not have your own development staff. Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best of Breed Cloud ERP System

Reviewed 3 years ago

Ease of use, great dashboards, powerful technology, easy to integrate, and easy access to data.

Pros

Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.

Cons

There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Convenient Cloud access

Reviewed 6 months ago

This has been a great experience. Our previous software was limited to the reporting we could do and the user interface was not very friendly. The menus in Acumatica are intuitive and the search feature is robust and allows for quick access to move between screens.

Pros

That we are able to access it via cloud anywhere. This allows for use remotely without additional software downloads for our external users.

Cons

We have had to customize several aspects to achieve our daily processes. Our company is unique in how we receive and ship out inventory but do not manufacture items in our facility. Creative solutions were needed to take the standard out of the box reports and make them work for us.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Less expensive ERP option with built in CRM

Reviewed 2 years ago

We have seen many operational efficiencies and we are starting to retire multiple legacy operational systems-they will all be replaced by Acumatica.

Pros

Acumatica has a built in CRM that helps to integrate the sales and operations process to finance. It's really helpful to have the financials easily available for each sales opportunity.

Cons

It requires a lot of developer involvement for customization of views, attributes, etc.

Vendor response

Hello Heather - Thanks for sharing your feedback on Acumatica as to the completed review on Gartner Digital Markets! It sounds like a great customer success story - I would love to visit with you more about that as its so helpful to learn about what we are doing right and what we can improve on from our clients. Thanks!-Kim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very functional ERP solutions that has grown over the years.

Reviewed 3 years ago

Savings of over 160 labor hours a month through automation and imports.

Pros

How easily it is to create import scenarios to easily turn hours worth of work into just 15 minutes.

Cons

Your experience with the software primarily comes down to your relationship with your VAR. A good one will let you get to the moon, a bad one will leave you spending lots of money on no results.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Probably the best cloud ERP at the moment

Reviewed 2 years ago
Pros

The customizable dashboard feature is the best thing about Acumatica. You can basically do anything and the basic dashboard is already powerful in itself. Also, the pricing proposal of Acumatica is game changing since it is not based per user which encourages the entire organization to use this system without the worry of cost.

Cons

The only con I see about Acumatica setting up your account. I find it quite complex but don't get me wrong, once you understand every variable in setting up then you will appreciate the power of this ERP.

Vendor response

Hello Parker - Thanks for completing the Acumatica review on Gartner Digital Markets! We really appreciate it! Thanks for your time! -Kim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very satisfied user.

Reviewed 3 years ago

Customer service and shipping improvements as well as greater access to data for data mining.

Pros

Very robust, flexibility of software setup and the ability to download data into Excel or PDF files.

Cons

Reporting and getting to data can be problematic for neophyte users but for users with a reasonable amount of accounting and programming experience it is a dream come true.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great ERP for midsize businesses

Reviewed a year ago

Very easy to use interface. Very easy to build new reports and web services.

Pros

Acumatica ERP has very easy to understand user interface. It is ideal for small companies to implement ERP for sales and invoicing. Generic Inquiries and Import by scenarios are excellent features of this product. It is very easy to copy paste transactions. Love this product.

Cons

It does not have advanced features in some areas. But, overall a great product for small to medium sized businesses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Software Bad Support

Reviewed 3 years ago

Over all it saved money and the product can grow with us.

Pros

The software is very flexible and is based on .net. You can see the source code and modify any parts that you want.

Cons

You have to use a third party to implement it. Any support has to go through the vendor an hour. The consulting charges add up

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Customizations are a bit of work. Needs a lot of technical people to support it.

Reviewed 3 years ago
Pros

Cloud based, does the accounting side quite well. Easy for end users to use. Does have it's in wiki which is useful when searching for help on certain topics.

Cons

As an admin, limiting pages for users and restricting access is a pain. Need to go through each tab and change the access rights. Should have a click all button to change rights. Email automation is really lacking. Need it to work with exchange or office 365. Any customizations you will need to be really trained in order to build it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Implementation of Acumatica Cloud Financials. RFP process and selected Acumatica and 3rd integrator

Reviewed 3 years ago

Ease of use. Updated and supported software. Cloud solution. Greater functionality. Performance improvements. Navigation improvements. More intuitive screen flows.

Pros

Features and functionality of product were very good. Ease of use of the product and intuitive nature of the screen flow was good. Having solution in the cloud was a plus. Now we can remain current on software without a large scale upgrade project

Cons

As a non-profit it lacked in some functionality that we had to get from a 3rd party. That 3rd party solution was weak. Also, Acumatica does not implement their software. They rely on 3rd party integrators. The integrator we selected was highly rated by Acumatica, but we felt was weak and we struggled in our implementation. Our implementation was late and over budget.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good inventory program

Reviewed 2 years ago

I use this program in a clients office that I went every week to do the bookkeeping. The program is strong, the ability that you can use from the cloud for me is the best, I can work in the cloud from my office or from my client office, that save time to me, and money to my client. It is a perfect program for inventory management

Pros

You can work in-situ or cloud, reports are strong

Cons

You need to customize your standard reports

Vendor response

Hello Nivaldo - Thanks for sharing your feedback on Acumatica with a review on Gartner Digital Markets! We really appreciate your letting us know what we are doing right and areas we can improve on. Thanks!-Kim

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Acumatica for Start ups

Reviewed 4 years ago

After 15 years of implementing and using SAP at a large Aerospace company, Acumatica is a breath of fresh air. The short story is the product is capable of handling all of the business requirement we have thrown at it without customization. Compromises to existing business processes have been minor and in most cases the new processes have incorporated required discipline that was lacking in the past

Pros

easy to understand, common sense approach to most screens and processes

Cons

Canned reporting could be deeper out of the box

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

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Great Cloud ERP

Reviewed 5 years ago

We are using the software internally to replace our existing ERP. We are choosing the on-premise model so that we can more easily access the SQL data for reporting purposes. We will be using the core financials and project accounting for time and billing purposes. The interface is a snap to learn, and very customizable. Lots of great UI features like copying transactions, customizing the grid layout when entering data, and more. We were also easily able to import our master records using the built-in import tool. Using sub-accounts and the Analytical Report Manager (ARM) for financials is similar to the old FRx, but better, and also built into the platform.

Pros

Great user interface easy to add custom fields some unique features like Attributes, sub-accounts, non-inventory items, Branches good, detailed security model choice of options of deployment built-in reporting and report customizations good drill-down features within the reporting

Cons

The custom report modification tool needs more polish to it The built-in CRM system could be more robust, compared with a CRM-only system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very New but up and coming

Reviewed 3 years ago

ERP organization via cloud

Pros

Ease of use. It has a vast array of modules. The ability to deploy it on premise or SaaS model makes it attractive. It does not limit the number of users. Very powerful if used correctly.

Cons

Lack of support in terms of Acumatica itself. You will have to go through a VAR to help you solve issues. Does require a separate MSSQL server to get it to work. A lot of revisions and updates. Very new and not a lot of history to look back on it.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best and probably only complete business system on the market.

Reviewed 6 years ago
Pros

It's a combination of rich, clever functionality combined with ease of access using the latest technology and a vendor with ambitious plans.

Cons

Nothing really, it is missing very little and what it does have I can't fault. The inter entity module is limited to companies that share the same currency and fiscal calendar. However, that is going to be remedied in Version 6.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ACUMATICA CLOUD ERP REVIEW

Reviewed 4 months ago

it has helped a lot. Now employees can still be productive even in the comfort of their homes. This gives room for no excuses

Pros

The software is such that you can access it from anywhere making it very possible for office staff to work from home especially during this covid season.

Cons

It easy for a first timer to get lost in the midst of all these many functions. The interface makes it look a little bit complex. i think that is all i can say for now

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Multi-system experience perspective

Reviewed 6 years ago
Pros

Acumatica provides sound accounting practices and business processes in an up-to-date cloud platform.

Cons

Acumatica continues to release new versions, but they are looking better and better with each new release.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does what our business needs.

Reviewed 3 years ago
Pros

This product is very customizable. Our anylictics team was quickly able to create dashboards and work flows that allow our team to be more productive. The management of our product is great.

Cons

I do not have very many cons with it. We are working on getting the system to work with our mrp system. Until that is work I guess that is my con right now.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Acumatica Review

Reviewed 5 years ago
Pros

Cloud based, seems to be very versatile, lots of patches/updates. Vendor knows what's wrong with their products and actively work to fix it.

Cons

Seems unstable at times, a bit pricy especially on the support end. No direct support unless you have a tech very familiar with sql server.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Intuitive, scaleable, and flexible

Reviewed 2 years ago
Pros

Variety of costing methods and works on many different database types; don't use user-based pricing so good for smaller co's

Cons

Licensing costs are tough to estimate; have to customize reports to your own needs

Vendor response

Hi Ryan - Thanks for the Acumatica review on Gartner Digital Markets and for taking the time to let us know what we are doing right and what we can improve on. Thanks!-Kim

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