Acumatica Cloud ERP Reviews

When we think about ERP, as a cloud ERP solution, this one is great. Because of being cloud based, it's very powerful to integrate and it also gives the flexibility to work on the go, even with a mobile device and internet.

Cloud based comes with both, dependency on server makes it difficult when server is having an issue. Also because of that, costing increases.

This product allows us to keep track of information that we need at a relatively inexpensive price

The time and expense module is not a smooth system to use. The setup of our employees and contractors is difficult and we have to use a different numbering system when it moves over to AP. The approval set up is clunky. The approval of invoices is good and is fairly intuitive for our employees.

What I like the most about Acumatica is availability of information online.Acumatica University also makes training in my own time easy.

I wish perpetual pricing would remain an option. Some clients find it not sustainable to pay the same amount each year.

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for...

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When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

In certain aspects the software allowed for enormous flexibility. Item classes and Financial Sub-\Accounts. Open Architecture for creating modifications. We created a fairly large number of modifications, written and implemented by Nexvue, that turned Acumatica from a really good system to an exceptional one.

Out of the box, importing, Transportation and Logistics were weak. We created a Voyage Maintenance module. Freight in and Freight out System enhancements.

Essentially unlimited number of open concurrent sessions, works equally well around the world

Issues that require the Acumatica Dev team's assistance can be slow to resolve

Scalability - you can start small and grow your business with Acumatica which provides a quicker ROI,

Cost - especially when comparing with entry level products;

it has a lot of features and reports which make us avoid any un necessary customization

transaction tiers need to be more with less increase of fees

Accounting is pretty developed, it's a full ERP, and as long as you "feed" the right information from your CRM/ Field units, everything works great together. You can sort and filter most list views which is very helpful if you are trying to find discrepancies.Basic reporting is available. The system is pretty reliable and rarely goes down.

Data storage is very old school, you have to upload files one by one and click to open them one by one to see what's there. No preview is available. Each file opens in a different window/tab, so it's pretty hard to look through a bunch of photos from field techs, for example. This software can be glitchy when it comes to upgrades and updates. The more you customize, the harder it gets. Hard to customize reports and forms on your own (if you aren't a developer).Lots of extra fields everywhere and removing/hiding them is very tedious

What can't be configured can be customized to add new functionality or just adjust core functionality. This allows us to mold the ERP software around our business in contrast to so many other software solutions.

I really want a slice of inventory by valuation type. We use a suffix on our locations to get to where we need to be, but I'd like to be able to specify a single location for new, repair, broken, and any other classification we may want to make for a part and identify that the specific inventory is new, repair, broken, etc. From that, I should be able to pull a simple dashboard of how much inventory I have on hand that is new, repair, broken, etc. without having to use separate warehouses or locations.

Thanks for the thoughtful review of Acumatica. It sounds like you are a perfect candidate for Acumatica Amplifiers - or as we like to say, "Acumatica Amps"our Customer Heroes program. Learn more at: https://acumati.ca/2Teo1I2

The flexibility the system provides allows our team to work in different aspects of the business while addressing our individual needs and having data connected. Being able to search is a very big pro for us. While we have some customizations for our DCAA compliance, the majority of the system is native and comes down to configuration, which was a requirement for our ERP selection.

Some of the controls can be improved as once something has been submitted/approved, it can be hard to fix upon reviews (ex. Journal Transactions can't be adjusted once released, so you have to reverse the entire entry and start again). There are a lot of tables that are named similarly, so building inquiries or trying to find the correct table and field can be challenging.

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly. the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will...

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there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

The fact that this is all in the cloud makes it easy to use anywhere. You can use current processes and build on it and Acumatica also gives you background of what should be done easier, faster and automated.

One thing I am looking would like to into personally as I saw this with other users in our origination as well as a frustration. The start date to enquiries always defaults to start on the current month you are using the enquiry for. As mention I saw the issue and have it myself and will still have to look into fixing this but I am sure there is a way to fix this and believe it is not fixed and could be changed.

Hi Herman- Hello. We are interested in learning more about how you're using Acumatica Cloud ERP. Is it OK if someone from product/customer success is in touch on your issue? - Kim

Acumatica makes coordinating daily tasks and project resource planning so easy that we can control them to ensure they are completed to the required standards. It is easy to use for all team members at all levels, it can be adapted to meet all needs as well, and enables them to collaborate with each other to complete jobs quickly and accurately. I like that it integrates with most of the applications...

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There is nothing to hate about Acumatica, it just takes some training and then you will find that completing your missions with it will be very easy.

This sounds like a tremendous story Ahmad! I'd love to learn more. Check out our customer heroes program as you sound like a perfect candidate. https://acumati.ca/2Teo1I2

The ability to find the information we need when we need it

The only things I would like to see changed / added are reports. I do not like the way that the reports need to be built. I know that Acumatica is adding reports and I am happy to wait until they are done.

Thanks, Bruce, for leaving your review on Capterra. We really appreciate you taking the time to share feedback! You are correct, the team is always working to add more out of the box reporting and role dashboards so stay tuned there! Happy to be working with you as a great Retail customer! - Kim, Acumatica

Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to...

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Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.

Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2

Ease of use. Ability to create own inquiries and pivot tables

The existing integration with BigCommerce does not work! For B2B it requires a 3rd party add-on (Bundle B2B), the sychronisation is flakey and the integration lacks basic functionality such as customer price lists.

Thank you so much for sharing your honest feedback on Acumatica with the review on Gartner Digital Markets/Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. I will definitely pass on the feedback below as to the commerce integration. Let me know if it's alright to have someone from our product team get in touch with you to learn more about your experience. Thanks for considering, Kim kim.plank@acumatica.com

Ease of use, comprehensive list of features, Report writing and General Inquiry functionality,

The worst part of Acumatica is how it handles Email. System email accounts, while not a horrible idea, just don't work well. The worst part of that is how the outgoing emails use the system accounts. Outside contacts end up saving these email addresses instead of the "real" user email. Then when they email us using those email addresses the emails go nowhere. All emails should be sent using the user's real email address, and preferably their email client such as Outlook. Third party VAR modules are harder to coordinate. Upgrades are too frequent and expensive if you do not have your own development staff. Customization requires development capabilities. Should be more user-level customization tools similar to Report Writer and GI screen.

functionality, accessibility option of users CRM -but we could not implement

product is not easy to use spending extra times on unnecessary steps-printing document require multiple steps search function not logical report are not easy to generate very rigid to make changes if needed

Thank you so much, Gad, for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Acumatica is a very scaleable solution. I love the fact that our business can grow and we can scale this product with our business. GAAP Accounting hasn't changed in ages, so what Acumatica brings to the table is new technology and robust functionality. I love the fact that all of our users can have access to the system with custom user roles. The network of connected applications continues to grow, making it easy to integrate with Amazon, Concur, and Docusign (among many others). Lastly, the unlimited user licensing is incredible. This allows our company to grow without paying a penalty for the growth.

There is very little about this product that I don't like. Acumatica only sells through a channel of partners. This is great if you find a competent, high-performing partner. If not, you may not take full advantage of everything this product has to offer. Make sure that you vet the partner you do business with just as much as the feature functionality.

Cloud Based. Very powerful. Very configurable.

Not intuitive to create reports or inquiries.

Acumatica Cloud ERP est une plateforme très adaptable, pouvant être adaptée à des entreprises de différentes tailles. Son architecture modulaire permet une personnalisation facile et une expansion en fonction des besoins changeants de l'entreprise. De plus, en étant une plateforme en ligne, Acumatica offre une grande accessibilité, offrant une large gamme de fonctionnalités couvrant tous les domaines de l'entreprise, y compris la gestion des ressources humaines.

Acumatica Cloud ERP, bien qu'étant une plateforme intuitive, peut être complexe à appréhender au début, en raison de son coût élevé et de la nécessité d'investir du temps et de l'argent pour l'apprendre. Bien que la plate-forme soit hautement personnalisable pour différents types d'entreprises, certaines fonctionnalités peuvent être difficiles à comprendre et à configurer, ce qui peut nécessiter l'embauche d'un consultant externe pour faciliter le processus.

we are in cannabis industry, so only options we have at mid tier are Acumatica and Microsoft.

I'm thinking of moving over to Microsoft. They seem to put more resources into development, support and the ecosystem.

Hi Mike - We appreciate the feedback on Acumatica. Would it be OK if someone from our product/customer success team gets in touch with you to go over the concerns? We really strive to provide the best support and product that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com