bpm'online studio Pricing, Features, Reviews & Comparison of Alternatives

bpm'online studio

Intelligent platform for business process management

4.79/5 (73 reviews)

bpm'online studio overview

Bpm’online studio is the powerful alliance of BPM (business process management) and case management technologies to effectively manage, optimize and monitor business processes while automating time-consuming operations.

Business process management
Bpm’online studio provides advanced tools to manage business processes of any complexity and type: a built-in intuitive process designer allows to easily model your own processes with the help of multiple preconfigured elements to create business processes, or to use out-of-the-box ones that are based on industry best practices. The system also provides a set of powerful tools designed to help users analyze and monitor process execution metrics. Bpm’online’s BPM engine enables users to effectively execute large amounts of processes at once while not affecting the overall system performance.

Case management
The system offers top-notch tools to manage unstructured processes that require more creative approaches. Users can dynamically select the best path and activities to achieve better results thanks to the availability of context-based patterns. No tech knowledge is required to build a new process – bpm’online users can easily add the necessary steps for every stage as well as change a process sequence, moving the stages and steps to fit their needs with simple to use drag-n-drop tools.

System designer
The bpm’online system can be easily customized, which allows users to modify almost every section in accordance with specific business requirements. The Section Wizard enables users to create new and edit existing sections, folders and tabs, and hide unnecessary ones completely or selectively, for example for specific user groups. Because the system has an open configuration, bpm’online provides capabilities to broaden functionality of every app as it uses a reliable HTML5 and AJAX technologies and supports the most common standards and protocols.

Core configuration
Bpm’online studio includes a set of professional tools for contact and account data management, omnichannel communication, management of organizational structure, task management, etc. All the contact and account information, including the history of interactions, is kept in a single database, and the Smart Data scientist tool enriches it through all open sources. The software enables users to manage their tasks, arrange meetings and plan activities with the help of the built-in calendar. Bpm’online offers multiple tools for effective communication with customers as well as streamline collaboration within teams and across departments; users can make calls, send e-mails and collaborate in the messenger and enterprise social network (ESN) right from the system.
www.bpmonline.com

Pricing

Starting from
$25
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
bpm'online studio screenshot: bpm'online platformBpm’online studio - Overviewbpm'online studio screenshot: Process librarybpm'online studio screenshot: Process monitoring and analyticsbpm'online studio screenshot: Create and process tasks for case diagnostic and resolutionbpm'online studio screenshot: Create new sections in bpm’online and edit the existing ones using the section wizardbpm'online studio screenshot: Analyze and optimize the company’s performance in real timebpm'online studio screenshot: Manage the company’s organizational structurebpm'online studio screenshot: Out-of-the-box processesbpm'online studio screenshot: Manage tasks throughout process executionbpm'online studio screenshot: Manage access rights for users and groups

bpm'online studio reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.8
Veronika Chebotarova

Powerful CRM that streamlines the processes in the company

Used daily for 2+ years
Reviewed 2017-06-29
Review Source: GetApp

Working as a marketing manager in the big company, which has several offices all over the world, I can see the importance for us to effectively coordinate the teamwork and develop a unified approach to our customers. Bpm’online helped us to automate our core processes and align marketing, sales and service on a single platform. Our sales team is happy with the system, especially with lead management, opportunity management, field sales management and sales forecasting features. With bpm’online, they are able to manage end-to-end sales cycle and communication with the customers via multiple channels. Our service team outlines the problem management feature, as it allows unifying similar cases into a problem, assigning agents to resolve it. Moreover, customer support managers can track the agents’ performance in terms of problem resolution efficiency. As a marketing manager, I really enjoyed the website behavior tracking function. With the help of bpm’online marketing, all the information on the pages visited by a client and the time spent on each page is sent to the system. Thus, it enables to understand the needs of a prospect better, track the most effective lead generation channels and launch trigger campaigns based on lead’s preferences. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. What is more, with bpm’online, we automated our routine tasks, and now we are fully concentrated on the important issues.

Read the full review

Rommel Bocker

Great CRM running over a nice business process tool

Reviewed 2016-10-31
Review Source: GetApp

BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools. The framework was build in .NET, so certain customizations and scripts are build either in c# (server side code) or javascript (client side code). If you know those languages, your learning curve in BPMOnline (which is normally shorter than others) will be even shorter than the rest of users. On the user side, the system is very friendly and intuitive, so you normally don't get lost in tons of options. Most of then are hidden and reserved for administrators.Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.

Read the full review

josef mayer

CRM that meets your business needs

Used daily for 2+ years
Reviewed 2016-09-22
Review Source: GetApp

The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment.There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences. We liked the easy customization and user-friendly interface. The scalability and security of our data was also important. Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs.

Read the full review

Daniel Myers

Best CRM

Used daily for less than 6 months
Reviewed 2016-09-27
Review Source: GetApp

With the deployment of the bpm’online software, we aligned the work of our marketing, sales and service teams and integrated data from different locations and channels. What our agents liked is that the bpm’online system enabled them to deliver personalized services and to support each client. Business process management capabilities are a huge advantage of bpm’online for us. Moreover, the bpm’online platform is scalable and flexible and meets the changing needs of the travel market. Finally, the implementation process was thoroughly planned which ensured the success of the project.People like the personalized approach and high-class service that we deliver when they travel. That enabled us to grow very fast. Unfortunately, our CRM system was failing to keep up with the pace of our growth. Hence, there was a need for a more effective CRM solution. We were looking for a software that would support and foster our business expansion and growth. Thanks to the intelligent bpm’online software, we reduced technology costs, and improved productivity. We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.

Read the full review

Derek Boshard

Good choice for the fair price

Used daily for less than 6 months
Reviewed 2016-11-18
Review Source: Software Advice

There were numerous CRM options for us to choose from, and they all seem to have strengths. What we liked about bpm’online was that it provides one place for everything we need, from business development through to managing projects, processing orders and more. We’re still making internal decisions on naming conventions and numerous details which is stalling the process. I think we will benefit from being able to allocate tasks to various people which will help us to track and manage all of our projects.We like the fact that we could host it on-site. The customization of the system is also great, however it does mean that more work needs to put invested up front. We have not got to a point where our entire company is using the system, but we have made some headway. I can see that it will help streamline our business.

Read the full review

bpm'online studio pricing

Starting from
$25
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

$25 per user / month (annual contract required).

Bpm’online offers a number of various editions and pricing, which allows users to select the edition that best fits their business model.

All bpm'online licenses include basic support plan, product maintenance and free updates.

bpm'online studio features

API
Access Control
Activity Tracking
Audit Trail
Invoice Management
Monitoring
Reporting & Statistics
Third Party Integration

Activity Dashboard (327 other apps)
Auditing (261 other apps)
Automatic Notifications (339 other apps)
Compliance Management (203 other apps)
Custom Fields (195 other apps)
Customizable Reporting (261 other apps)
Data Import/Export (252 other apps)
Document Storage (191 other apps)
Inventory Management (204 other apps)
Inventory Tracking (204 other apps)
Real Time Data (228 other apps)
Workflow Management (220 other apps)

Additional information for bpm'online studio

Key features of bpm'online studio

  • Out-of-the-box processes
  • Business process management
  • BPM platform
  • Runtime process evolution
  • 360 Customer View
  • Project management
  • Marketing campaign management
  • Mobile sales
  • Lead management
  • Knowledge management
  • Collaboration tools
  • Email-marketing and event management
  • Synchronization, integration and import
  • Dashboards, Analytics and Reporting
  • Omnichannel communications
  • Orders and invoices
  • Case and request management
  • Sales forecasting
  • Porduct management
  • Synchronization, integration and import
  • Document and contract automation
  • System designer and unlimited customizations
  • Data import
  • Access rights management
  • Activity log
  • Process designer
  • Business process management engine
  • Process library
  • Process monitoring and analytics
  • Case engine
  • System designer
  • Section wizard
  • Business rules
  • UI customization
  • Real-time performance analytics, diagrams & reports
  • Manage the organizational structure
  • Internal and external communications management
  • Contacts and accounts data management
  • Mobile app customization
  • Mobile app for Android, iOS, and Windows Phone
  • Security and administration
  • Task management
  • Real-time analytics
  • Case designer
  • Active Directory integration
  • Service catalog
  • Online and offline modes
View All Features

Benefits

Intelligent tools for business process automation.

Powerful alliance of BPM and Case Management technologies.

Out-of-the-box solutions for sales, marketing and service.

The system is easy to implement, configure and customize thanks to low-coding technologies.

Availability of powerful mobile application.

Engaging interface with easy-to-use drag-n-drop tools.