Dispatch Pricing, Features, Reviews & Comparison of Alternatives

Dispatch

Field service software & dispatch for technicians

4.07/5 (14 reviews)

Dispatch overview

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Dispatch enables organizations to keep all job-related information in one place, as well as keep track of notes, documents, messages, and more. Users can effectively choose and schedule field workers with the appropriate skill set, availability, and proximity to a job. Dispatchers can track field workers’ real-time locations in a single, aggregated view, as well as communicate with them while in the field via instant messaging.

Dispatch enables field workers to set their working hours, and dispatchers can send instant notifications to them when assigned to a new job. Users can stay on top of what’s going on in the field by getting instant status alerts in real-time, on any mobile device. Customers using Dispatch can get an ETA (estimated time of arrival) of a field worker and view their current location in real-time, as well as communicate directly via phone or text before a job.

Organizations can create branded invoices to send by email, and field workers can accept payments at the job. Customers can rate the service and leave feedback after work has been completed. The Dispatch platform integrates with a wide variety of third-party tools that help automate tedious tasks, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.
www.dispatch.me

Pricing

Starting from
$99/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Dispatch screenshot: Find the best worker for a job based on availability, location, and skill setDispatch screenshot: Instantly send notifications when assigning new jobs and get status alerts from field workersDispatch screenshot: View the real-time location of field workers when they're on their way to a job siteDispatch screenshot: Provide customers with a live ETA and put them directly in touch with the worker Dispatch screenshot: Keep notes, images, documents, communications, time and travel information for each jobDispatch screenshot: Email estimates and invoices, and let field workers accept credit cards on the spotDispatch screenshot: Connect services like Quickbooks and Stripe to Dispatch Dispatch screenshot: Allow customers to rate their service after a job is completed

Dispatch reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  3.9
  4.2
Paige Michnal

This software has DRAMATICALLY transformed our business operations!!

Used daily for 2+ years
Reviewed 2018-03-07
Review Source: Capterra

All our customer info is harbored for easy access and to reference back when we run into issues or questions!The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

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Ashley Cox

I work with this software daily to schedule clients.

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

I like that it's compatible with AHS and the clients come across easily. I also like that they have apps because i travel a lot out of the office.

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Anonymous

Price per month excessive for 'subscription features-Customer Set Up Quirky

Used daily for 6-12 months
Reviewed 2017-03-21
Review Source: GetApp

It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

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Brandice Parish

Very easy to use

Used daily for 6-12 months
Reviewed 2017-12-18
Review Source: Capterra

Being a able to schedule work and personal apt and being able to text the customer their apt time throught the software and make notes and just the overall set up is easy to navigate! we work with a different company and they make us use a different software and it is extremely difficult to navigate and communicate to that company through. sometimes less is more. i love this software.It covers ALL the bases a company needs to function. We are more than pleased with this software. Keep up the great work. They have thought of everything and even made some new features on it to make it even better!!! love it

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Angela Scott

I am very satisfied with the software.

Used daily for 1-2 years
Reviewed 2017-12-18
Review Source: Capterra

I enjoy the benefit of working from the office or on the go. I am not tied down to the desk but can still help my customers when I am away from the office.The thing I like most about the software is that they are always looking for ways to make the experience better for the contractor and customer.

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Dispatch pricing

Starting from
$99/month
Pricing options
Subscription
View Pricing Plans

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Dispatch features

Automatic Notifications
Document Storage
Third Party Integration

API (439 other apps)
Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Audit Trail (182 other apps)
Auditing (265 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Customizable Reporting (269 other apps)
Data Import/Export (262 other apps)
Electronic Signature Capture (181 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Monitoring (200 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (267 other apps)
Workflow Management (232 other apps)

Additional information for Dispatch

Key features of Dispatch

  • Scheduling
  • Instantly send notifications
  • Real-time status alerts
  • Get directions
  • Real-time location of field workers
  • Communication
  • Keep notes, images, documents
  • Time and travel information for each job
  • Billing and payments
  • Email estimates and invoices
  • Credit card processing
  • Keep track of cash and check payments
  • Third party integrations
  • Job management
  • Flexibility
  • Record keeping
  • Location tracking
  • Instant messaging
  • Status updates
  • Availability
  • Customer feedback
  • Billing and invoicing
  • Contract management
  • Customer database
  • Job tracking
  • Mobile access
  • Routing
  • Self service portal
  • Service history tracking
  • Technician management
  • Work order management
View All Features

Benefits

Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.