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Dispatch

4.1
(35)

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Field Service solution for enterprises and technicians

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(1)

Dispatch Pricing, Features, Reviews and Alternatives

Dispatch FAQs

Q. What type of pricing plans does Dispatch offer?

Dispatch has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription

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Q. Who are the typical users of Dispatch?

Dispatch has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Dispatch support?

Dispatch supports the following languages:
English

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Q. Does Dispatch support mobile devices?

Dispatch supports the following devices:
Android, iPad, iPhone

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Q. Does Dispatch offer an API?

No, Dispatch does not have an API available.

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Q. What other apps does Dispatch integrate with?

Dispatch integrates with the following applications:
HubSpot Marketing Hub, QuickBooks Online Advanced, NetSuite, Stripe, Salesforce Sales Cloud, Braintree, Twilio, Marketo Engage, Xero

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Q. What level of support does Dispatch offer?

Dispatch offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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Dispatch product overview

Price starts from

99

Per month

Per Feature

What is Dispatch?

Dispatch is the only software platform purpose-built to help Home Service Enterprises successfully unlock the potential of service provider networks to provide world-class customer experiences.

Key benefits of using Dispatch

  • Dispatch centralizes all service interactions onto one platform to give real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers.

  • Dispatch's location tracking features provides organizations with the real-time location of every field worker in one aggregated view.

  • Dispatchers can effectively choose and schedule technicians based on the appropriate skill set, availability, and proximity to a job.

  • Dispatch enables enterprises to measure service provider compliance, time to schedule, job lifecycle, on-time arrivals, customer satisfaction, and much more.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, technicians can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can view aggregated feedback reporting.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    Not sure about Dispatch? Compare it with a popular alternative

    Starting from

    99

    Per month

    Per Feature

    Free plan
    Free trial
    Pricing range

    Starting from

    49

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support

    Why am I seeing this?

    Dispatch pricing information

    Value for money

    4.2

    /5

    35

    Starting from

    99

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Dispatch features

    Functionality

    4.1

    /5

    35

    Total features

    45

    7 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Third Party Integrations
    Mobile Access
    Status Tracking
    Document Storage
    Accounting Integration
    Automated Scheduling

    Functionality contenders

    Dispatch users reviews

    Overall Rating

    4.1

    /5

    35

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.69/10
    Rating distribution

    5

    4

    3

    2

    1

    21

    5

    3

    3

    3

    Pros
    The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.
    Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.
    Ahead of the leading competitors while maintaining great, affordable pricing.
    Cons
    Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.
    Very poor customer service. The do not reply to complaints.
    Its to easy to accidentally delete an invoice. Picture quality is horrible.

    Overall rating contenders

    Sp
    AvatarImg

    Shivani p.

    Electrical/Electronic Manufacturing, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Dispatch system

    Reviewed 3 years ago

    My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

    Pros

    The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

    Cons

    Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

    MA
    AvatarImg

    Michelle A.

    Construction, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Useful for small business and large business alike

    Reviewed 3 years ago

    I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

    Pros

    I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

    Cons

    At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Price per month excessive for 'subscription features-Customer Set Up Quirky

    Reviewed 6 years ago
    Pros

    It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

    Cons

    -Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

    AH
    AvatarImg

    Ahmet Hamza Ş.

    Nonprofit Organization Management, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Centralied approach to all interaction management

    Reviewed 3 months ago
    Pros

    Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.

    Cons

    MAC and Windows programs would be extremely beneficial for our operations.

    BT
    AvatarImg

    Becky T.

    Retail, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Dispatch review

    Reviewed 3 years ago

    How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

    Pros

    I like how easy it is to use, how quick you can learn how to use it.

    Cons

    The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

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