App comparison
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Typical customers
Platforms supported
Support options
Training options
Starting from
99
Per month
Per Feature
Starting from
49
Per month
Flat Rate
Value for money
4.2
/5
35
Starting from
99
Per month
Per Feature
Value for money contenders
Functionality
4.1
/5
35
Total features
45
7 categories
Functionality contenders
Overall Rating
4.1
/5
35
Positive reviews
21
5
3
3
3
Overall rating contenders
Shivani p.
Electrical/Electronic Manufacturing, 1-10 employees
Used daily for 2+ years
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My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Michelle A.
Construction, 1-10 employees
Used daily for 2+ years
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I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.
I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.
At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.
Anonymous Reviewer
Verified reviewer
Used daily for 6-12 months
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It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.
-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -
Ahmet Hamza Ş.
Nonprofit Organization Management, 51-200 employees
Used daily for 6-12 months
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Dispatch offers a comprehensive infrastructure that helps us to manage the entire field operations.
MAC and Windows programs would be extremely beneficial for our operations.
Becky T.
Retail, 11-50 employees
Used daily for 6-12 months
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How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.
I like how easy it is to use, how quick you can learn how to use it.
The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.