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Dispatch Logo

Field Service solution for enterprises and technicians

Last updated: January 2025

Table of Contents

Dispatch - 2025 Pricing, Features, Reviews & Alternatives

What is Dispatch?

Dispatch is the only software platform purpose-built to help Home Service Enterprises successfully unlock the potential of service provider networks to provide world-class customer experiences.

We make it easy by centralizing all service interactions onto one platform to give modern enterprises a flexible suite of solutions that minimize friction, maximize customer experience, and consolidate real-time service interaction data to measure trending performance and drive intelligent decision-making. Dispatch enables enterprises to own every service experience and create lifelong customers.

Our solution seamlessly integrates with your existing technology and adds what’s missing, optimizing your service operations, and providing a level of performance insight not previously possible. See Dispatch data in your existing systems, or reflect all of your data inside the Dispatch platform. Eliminate the need for your service providers to work out of multiple apps with Gateway partnerships.

Dispatch integrates with a wide variety of third-party tools that help automate service operations, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

The Dispatch platform provides enterprises with an intuitive frontend for onboarding service provider networks, logic for finding the right person for every job, and aggregated reporting for robust network measurement.

Dispatch enables enterprises to grow and engage their service network by efficiently attracting, engaging, and retaining high-quality service providers while managing costs and compliance. Our dedicated engagement team maximizes service provider adoption and usage by providing personalized training and support.

The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, and get directions to the service location using the device’s GPS. Technicians can communicate with the customer and dispatcher right from the app. Customers receive automatic reminders about upcoming service appointments and can track their technicians in real time. Organizations can create branded invoices and technicians can accept payments from customers directly in the field.

Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Benefits of using Dispatch

  • Dispatch centralizes all service interactions onto one platform to give real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers.

  • Dispatch's location tracking features provides organizations with the real-time location of every field worker in one aggregated view.

  • Dispatchers can effectively choose and schedule technicians based on the appropriate skill set, availability, and proximity to a job.

  • Dispatch enables enterprises to measure service provider compliance, time to schedule, job lifecycle, on-time arrivals, customer satisfaction, and much more.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, technicians can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can view aggregated feedback reporting.
  • Starting from

    129

    Per month

    Alternatives with better value for money

    Dispatch's key features

    Most critical features, based on insights from Dispatch users:

    Scheduling
    Availability Management
    Third-Party Integrations
    Work Order Management
    Alerts/Notifications
    Customer Database

    All Dispatch features

    Features rating:

    Automated Scheduling
    Task Scheduling
    Contract/License Management
    Historical Reporting
    Customizable Forms
    Electronic Signature
    Location Tracking
    Maintenance Scheduling
    Mobile Access
    Mobile App
    Payment Collection in the Field
    Performance Metrics
    Quotes/Estimates
    Reporting/Analytics
    Routing
    Self Service Portal
    Service History
    Skills Tracking
    Status Tracking
    Technician Management
    Variable Workforce
    Job Tracking
    Job Management
    GPS
    File Storage
    Estimating
    Employee Scheduling
    Employee Database
    Electronic Payments
    Document Storage
    Dispatch Management
    CRM
    Contact Database
    Compliance Tracking
    Billing & Invoicing
    Accounting Integration

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    Dispatch pricing

    Value for money rating:

    Starting from

    129

    Per month

    Flat Rate

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Dispatch support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    Dispatch reviews

    Overall rating

    4.0

    /5

    39

    Positive reviews

    74

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.52/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    7

    3

    3

    4

    Pros
    Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.
    Ahead of the leading competitors while maintaining great, affordable pricing.
    I love that as soon as I get a job, I am notified with an e-mail, The site is so easy to navigate, and I also love that I can leave notes for myself and others.
    Cons
    They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry.
    Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.
    At first, the changes made to Dispatch.me were large and very disruptive.

    Dispatch FAQs

    Q. What type of pricing plans does Dispatch offer?

    Dispatch has the following pricing plans:
    Starting from: $129.00/month
    Pricing model: Subscription

    These products have better value for money


    Q. Who are the typical users of Dispatch?

    Dispatch has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Dispatch support?

    Dispatch supports the following languages:
    English


    Q. Does Dispatch support mobile devices?

    Dispatch supports the following devices:
    Android, iPad, iPhone


    Q. Does Dispatch offer an API?

    No, Dispatch does not have an API available.


    Q. What other apps does Dispatch integrate with?

    Dispatch integrates with the following applications:
    HubSpot Marketing Hub, QuickBooks Online Advanced, NetSuite, Stripe, Salesforce Sales Cloud, Braintree, Twilio, Marketo Engage, Xero


    Q. What level of support does Dispatch offer?

    Dispatch offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

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