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Dispatch

Field service software & dispatch for technicians

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Dispatch Pricing, Features, Reviews and Alternatives

Dispatch product overview

Price starts from

$

99

/momonth
Per Feature

What is Dispatch?

Dispatch is a field service software for companies that need to schedule and dispatch field service technicians, and manage jobs from start-to-finish. Organizations can track field workers, invoice customers, and effectively communicate with the team. The platform provides enterprises with a mobile extension of the system and offers a set of self-service products.

Key benefits of using Dispatch

  • Dispatch enables companies to keep track of all things related to a job, including notes, documents, and communications, in one centralized platform.

  • Dispatch's location tracking features provide organizations with the real-time location of every field worker in one aggregated view.

  • Field workers can set their working hours via mobile device and instantly receive a notification when assigned to a new job.

  • Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, workers can accept payments on the spot via their mobile device.

  • With Dispatch, customers can rate their experience after a job is completed, and companies can respond to their feedback.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support

    Training options

    In Person
    Documentation
    Webinars
    Live Online

    Dispatch pricing information

    Value for money

    4.3

    /5

    33

    Price starts from

    $

    99

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Dispatch features

    Functionality

    4.2

    /5

    33
    Total Features45 7 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Third Party Integrations
    Mobile Access
    Status Tracking
    Document Storage
    Historical Reporting
    Scheduling

    Functionality contenders

    Dispatch users reviews

    Overall rating

    4.2

    /5

    33

    Positive reviews

    76%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    5

    3

    3

    2

    Pros
    The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

    Sp

    Shivani p.

    Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.

    DG

    Dee G.

    Ahead of the leading competitors while maintaining great, affordable pricing.

    KB

    Kent B.

    Cons
    Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.

    WC

    Wayne C.

    Very poor customer service. The do not reply to complaints.

    PN

    Phil N.

    At first, the changes made to Dispatch.me were large and very disruptive.

    MA

    Michelle A.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Dispatch system

    Reviewed 2 years ago

    My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

    Pros

    The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

    Cons

    Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Useful for small business and large business alike

    Reviewed 2 years ago

    I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

    Pros

    I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

    Cons

    At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Price per month excessive for 'subscription features-Customer Set Up Quirky

    Reviewed 5 years ago
    Pros

    It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

    Cons

    -Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Dispatch review

    Reviewed 2 years ago

    How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

    Pros

    I like how easy it is to use, how quick you can learn how to use it.

    Cons

    The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This software has DRAMATICALLY transformed our business operations!!

    Reviewed 4 years ago

    All our customer info is harbored for easy access and to reference back when we run into issues or questions!

    Pros

    The ease of use and overall organization. Also how there is a way to label jobs and add notes and pictures. Also the fact that is has partnered w/ some of our partnering warranty companies to save us the time of manually entering the job info or ahving to update the warranty portals!

    Cons

    IT WILL MERGE JOBS THAT ARENT SUPPOSE TO MERGE!! It also does not allow you to search for an invoice by invoice # - you must look up the address or customer, (which can be a huge pain when you have done several jobs for that same client) and then open up everysingle job, check the invoices displayed, then go back and search again, click the 2nd search result.. and so forth. Takes quite a while when you have someone waiting on the phone for an answer to what is suppose to be a quick question.

    Dispatch FAQs and common questions

    Dispatch has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Dispatch has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Dispatch supports the following languages:
    English


    Dispatch supports the following devices:
    Android, iPad, iPhone


    No, Dispatch does not have an API available.


    Dispatch integrates with the following applications:
    HubSpot Marketing Hub, QuickBooks Online Advanced, NetSuite, Stripe, Salesforce Sales Cloud, Braintree, Twilio, Marketo Engage, Xero, Dynamics 365 Field Service


    Dispatch offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support

    Common Dispatch comparisons

    Dispatch logoRazorSync logo
    DispatchvsRazorSync
    Dispatch logoOneserve logo
    DispatchvsOneserve

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