Dispatch Pricing Plan & Cost Guide

Dispatch

Field service software & dispatch for technicians

4.15/5 (33 reviews)

Dispatch Pricing

Starting from: $99.00/month

Pricing model: Free, Subscription

Free Trial: Available

$99 per month, up to 5 techs

$199 per month, up to 15 techs

$299 per month, up to 25 techs

Competitors Pricing

REALTRAC

Starting from: 189.00/month
Pricing model: Subscription

Kickserv

Starting from: 31.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Sage X3

Free Trial: Available

Smart Service

Pricing model: One Time License
Free Trial: Available

Dispatch Pricing Reviews

Pros

  • The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.Shivani p.Read the full review
  • Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.Dee G.Read the full review
  • Ahead of the leading competitors while maintaining great, affordable pricing.Kent B.Read the full review

Cons

  • Customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent.Wayne C.Read the full review
  • Very poor customer service. The do not reply to complaints.Phil N.Read the full review
  • At first, the changes made to Dispatch.me were large and very disruptive.Michelle A.Read the full review
75%
recommended this to a friend or a colleague

2 reviewers had the following to say about Dispatch's pricing:

Kent B.

Ahead of the competition with their constant advancements and extremely simple to use!

Used daily for 1-2 years
Reviewed 2017-12-18
Review Source: Capterra

Pros
Constant advancements. Easy to use. Great support team. Ahead of the leading competitors while maintaining great, affordable pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Price per month excessive for 'subscription features-Customer Set Up Quirky

Used daily for 6-12 months
Reviewed 2017-03-21
Review Source: GetApp

Pros
It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.

Cons
-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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