Field service software & dispatch for technicians4.15/5 (33 reviews)
Starting from: $99.00/month
Pricing model: Free, Subscription
Free Trial: Available
$99 per month, up to 5 techs
$199 per month, up to 15 techs
$299 per month, up to 25 techs
2 reviewers had the following to say about Dispatch's pricing:
Constant advancements. Easy to use. Great support team. Ahead of the leading competitors while maintaining great, affordable pricing.
It could be a useful tool if not for the cost. Gives ability to enter notes for each customer/address. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Keeps status of appointments separated nicely from new to parts on order to completion. Customers get to respond with review at the completion of each call with a text.
-Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times. -We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following. . -
Likelihood to recommend: 2/10