eWorkOrders CMMS Reviews

Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received. We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day.

The desktop interface could be updated, and some of the reports may benefit for better descriptions.

Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.

Some of the reports I could not export in pdf I have to save as pdf. Not a big deal

You can have all you information in one place and it makes it easy to track

I would like more spots in the fields of the work order when using the link on the customers end.

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required

we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem

The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate. We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system...

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We have no complaints on this system nor any cons.

The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

It's very quick, efficient, and intuitive. The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.

Doesn't really work for fleet vehicle mileage and parts tracking.

Easy to import / upload information Cloud based solution - can access eWorkOrders anywhere Work Request portal - anyone can enter a work request On Line training modules Checklist capability - great for tracking inspections Query and Reporting options Tech support responsiveness

The initial PM set up was a bit confusing in terms of assigning the assets to the PM. The on line training video was improved to help make this easier to understand

We really like how quick and easy eWorkorders is to use for both the individuals requesting the work orders and the maintenance techs. Maintenance communication, scheduling, and documentation has always been a challenge at our facility and eWorkorders has helped overcome that obstacle. The transition from our prior CMMS to eWorkorders was quick and painless. This software is a great value. It has everything we need now and for our future.

We haven't come across any issues so far.

It is easy to navigate around the program to put in work orders and print them

Sometimes finding a specific work order it difficult because the type filters that are offered

Hi Karen, Thank you for your review! You should have the ability to filter on every field related to a work order so that you can easily find any that you are looking for. We'll have someone reach out to you this week to make sure you know how to do this.

It is super easy to learn and use. Very easy to setup as well.

Too many options! Too many options to choose from but that could be a good thing!

Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

Ease of use, it was very easy to set up and use eworkorders.

nothing, the system met and exceeded my expectations

Easy of use. Easy to read reports. Customization is available for a nominal fee

Service catalog menu names need to allow more characters

As a cloud based solution there is no physical overhead and it is accessible anywhere and is platform agnostic.

Setup and configuration is difficult until you become intimately familiar with the product. However the support team at e-WorkOrders is a pleasure to work with and will walk you through any issues.

Thank you for the great review! Using the enterprise version with many sites and multiple groups at some of your sites, definitely increases the complexity of the setup. We're glad that you found the support team easy to work with and that you are so happy with eWorkOrders!

Ease of set-up and Customer Service We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support we met our deadline and are now fully running with the software.

The software didn't come with an army of robots to actually perform the work... Seriously though, this is a well designed software solution.

User friendly, easy to upload data/equipment information, PM development was easy to inititate and start managing the facility's program.

I need to take the time to train on software to develop reports/charts for communicating maintenance performance to the facility.

It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

No cons were added to this review

This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

For the end-user, it provides a solution to their needs quickly without them having to spend no more than a couple of minutes issuing the work order. Our maintenance team relies on eWork Orders to use as a basis for their daily morning meetings and how to schedule work for the day.

The overall look seems a bit drab with a lot of gray colors, but I can live with that to get the functionality.

Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

No cons were added to this review

This Software is easy to use, and has good features. All cloud based is nice, so no server admin. Easy for users to enter tickets from any we-enabled device Customer/technical support is amazing.

No cons were added to this review

ease of use, ease of making changes, ability to work with support and get questions answered and resolved

none so far.

Hi Holly, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are very happy to hear that you have had such great success with our CMMS.

EWorkOrders customer support has far exceeded our expectations. The software is incredibly easy to use, but we occasionally want to change a setting or two. Every time we reach out with questions the EWorkOrders team responds very quickly and helps us get what we want out of the program.

Honestly, I cant think of any cons. EWorkOrders is very easy to use and captures all of the data relevant in our industry.

Thanks Joe. Your team has been really great to work with! We look forward to a long and mutually beneficial relationship with you and your organization!