eWorkOrders CMMS Reviews

As a cloud based solution there is no physical overhead and it is accessible anywhere and is platform agnostic.

Setup and configuration is difficult until you become intimately familiar with the product. However the support team at e-WorkOrders is a pleasure to work with and will walk you through any issues.

Thank you for the great review! Using the enterprise version with many sites and multiple groups at some of your sites, definitely increases the complexity of the setup. We're glad that you found the support team easy to work with and that you are so happy with eWorkOrders!

Creating and monitoring work orders is very intuitive and valuable. The ability to verify what work was done and what parts were used is priceless. The inventory and purchase orders are intuitive and a must as well. Being able to track on hand inventory and how it flows is extremely valuable.

The system does need the ability to have the purchase order receiving accurately account for what is received when incomplete shipments are received and entered. There is no partial item count (ex. Received 2 of 3) on the purchase order record if there is a partial receipt. Yet...

Customer service is timely and dependable. Pricing is competitive and reporting tools can be customized to your preference.

Settings on the back end can be a little difficult to navigate

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

This software has an ease of use and covers so much of what's needed. We run our business on it and it has performed flawlessly. It has so much "bang " for the buck. This software performs with or better than any other CMMS software on the market. The initial set-up and implementation was super fast and all questions arising from it being new to my team were answered within minutes of reaching out to customer support. If price was no object, we would still use eWorkorders. I have customized it with no issue and train new people all the time. Fantastic Software and Customer service!!!

Cons are few. I would add a picture and document function into the original package and charge for space beyond a certain limit. Add a color option for text in the work order so you can highlight or bold things you want to stand out. Add a lock function to the notes. This would prohibit anyone changing a note and date for nefarious reason (CYA). That's about it.

Ability to create multiple workflows and GMP features. Extensive self administration capabilities. No Hidden costs!

Can't say anything negative! If I had to pick one thing, it would be the fact that I can't replace their logo with my companies. We have to have both on the working pages.

Ease of training and use. Customizable. Price point.

Nothing to dislike. This system offers everything we need and more.

The customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.

Understanding how different parts work together took a little time to learn, but after being in the system it comes easier.

This software was almost plug and play. We spent about a month uploading all of our assets and PM procedures into the software and once the checklists and PM's were completed, we were rocking and rolling.

I wish it had an interface to our ERP software. But, our ERP software was quite old. It would have made it more likely that we would have added the purchasing module to our package.

It's very quick, efficient, and intuitive. The best part for me are reports. Just a phone call and they'll make a custom report for anything I need.

Doesn't really work for fleet vehicle mileage and parts tracking.

Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate...

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System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access)

I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't...

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I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.

It is very easy to use. I demoed/tried three major CMMS software systems and hands down this is the best one on the market. I have been using the product since the middle of 2015. The have great customer support. Hundreds of reports to choose from and if you can't find a standard report from their list of reports, they will build a custom report for you.

None. I know that sounds crazy but I cannot find any problems with their product. I use a combination of standard reports, custom reports and lots of data manipulation once I extract the data from the data base (ex. download data in excel format, sort, pivot, graph and finish with PFD reports).

This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support.

Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here.

It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person...

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No cons were added to this review

Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)

The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.

The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however.

I liked that I didn't need to be a computer programmer to use eWorkOrders.

I don't have any cons with regard to eWorkOrders to pass along.

e Work Orders is simple to use, easy to navigate, easy to learn, and has a customer support team that stands behind the product. My staff has not had any issues learning to use the mobile system, and efficiency of work has made substantial increases. e Work Orders takes the hassle out of work orders. The cloud based service saves IT cost, and provides access any time, any where. I would recommend the software to anyone.

I have not found any specific negative aspects of this software.

We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers.

The original setup took longer than anticipated.

Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received. We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day.

The desktop interface could be updated, and some of the reports may benefit for better descriptions.

Cloud-based application, run in every device, easy and flexible reporting structure. Possibilities to save documentation (procedures, manuals) in the cloud and expansion to other tasks other than maintenance, ex: sanitation.

Some of the reports I could not export in pdf I have to save as pdf. Not a big deal

You can have all you information in one place and it makes it easy to track

I would like more spots in the fields of the work order when using the link on the customers end.

The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required

we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem