eWorkOrders Reviews

Pros
I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come.

Cons
I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders.

Rating breakdown

Likelihood to recommend: 10/10

Pros
eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons
As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Rating breakdown

Pros
Unity of Types. Relationships are unified throughout the user interface and share common threads that join them to assets, people and equipment, making queries intuitive and simple. New areas/employees/assets are easy to create by copying an existing area/employee/asset along with its common attributes, making minimal changes.

Cons
The skin. It needs some round edges and a cleaner face. The look is a bit Windows 3.11 -sorry :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
The thing we like best about eWork Orders is how easy it is for our employees to open new work orders. The interface is very intuitive.

Cons
The only con for us is because eWork Orders is a cloud based system we can't use it for problems involving internet or power outages. That is true of all cloud based systems however.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked that I didn't need to be a computer programmer to use eWorkOrders.

Cons
I don't have any cons with regard to eWorkOrders to pass along.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received. We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day.

Cons
The desktop interface could be updated, and some of the reports may benefit for better descriptions.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The customer support is outstanding. "How to" videos are included in the software which make it easier to get started using.

Cons
Understanding how different parts work together took a little time to learn, but after being in the system it comes easier.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software engineers were able to build me an automated work order system. They original way I managed issues was through email alerts from another company I am partnered with. My partner company was able to link the alert emails to eWorkOrders. I wake up in the morning and have a dashboard that gives a quick snapshot of what needs to be repaired. The eWorkOrders team were key in making that customization possible.

Cons
I do not have any issues with this software. It has streamlined my work and has given me a ton a man- hours back.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required

Cons
we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem

Rating breakdown

Likelihood to recommend: 10/10

Pros
The E-Workorder system is a great system that does not require a super high level of computer talent to navigate and build. The benefits provided by the E-Workorder system are equal to many high dollar software systems, but without the high cost to purchase and train individuals to operate. We re a long term healthcare agency with over 33 operating properties in Ohio and 750 employees and this system allows every employee who can access a computer to submit and track work request. This system provided us the means to build an electronic data base of scheduled PM s and pertinent Inspections, as well as develop a means to provide for accountability and tracking of both equipment and parts cost, as well as labor We are currently expanding our documentation and information to utilize electronic asset tracking through E-Workorders.

Cons
We have no complaints on this system nor any cons.

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Pros
The product is extremely user friendly, easy online access, and excellent overall results. The vendor always responds to our needs within moments; very accommodating and always carries a high level of professionalism; and great technical support. We have 320 employees who have access/user ability to the software, we have not had any problems with the software or user complaints.

Cons
We have no complaints. The product is excellent for work order tracking and reporting. All levels are able to use the product with ease. The facility directors seem to be very happy with the work order system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy to navigate around the program to put in work orders and print them

Cons
Sometimes finding a specific work order it difficult because the type filters that are offered

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is super easy to learn and use. Very easy to setup as well.

Cons
Too many options! Too many options to choose from but that could be a good thing!

Rating breakdown

Likelihood to recommend: 10/10

Pros
Where do I begin?? I'll try to be brief.. EWorkOrders is a powerhouse of full featured functionality, to say the least. There is a robust amount of config options that are all extremely flexible - give or take a few minor caveats.. That being said, implementation/customization does not require a degree in rocket science. AND ABOVE ALL: THEIR CUSTOMER/TECHNICAL SUPPORT HAS MADE THIS THE ABSOLUTE A#1 BEST SOFTWARE VENDOR RELATIONSHIP I'VE EVER HAD - BAR NONE..

Cons
Just to be fair: Although the guys at EWorkOrders are very available and more than willing to explain everything and anything that one would have questions about, a more in-depth Help section is most definitely needed.

Rating breakdown

Pros
Easy of use. Easy to read reports. Customization is available for a nominal fee

Cons
Service catalog menu names need to allow more characters

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of set-up and Customer Service We looked at several CMMS packages before settling on eWorkOrders. We needed a program that we could set up quickly and get moving on to satisfy regulatory requirements. eWorkOrders had our back. With the provided training and set-up support we met our deadline and are now fully running with the software.

Cons
The software didn't come with an army of robots to actually perform the work... Seriously though, this is a well designed software solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It does everything that I want it to do and when I require a change the staff at eWorkOrders makes it happen every time.

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Pros
This program is great for tracking repairs and the reports that can be generated helps make crucial decisions on equipment and costs of repairs at each store.

Cons
Haven't found any deficiencies that were not corrected by Norm. Does what we wanted and much much more..

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Pros
For the end-user, it provides a solution to their needs quickly without them having to spend no more than a couple of minutes issuing the work order. Our maintenance team relies on eWork Orders to use as a basis for their daily morning meetings and how to schedule work for the day.

Cons
The overall look seems a bit drab with a lot of gray colors, but I can live with that to get the functionality.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Like every new thing, there is a learning curve. Once you learn this software it is very user friendly and easy to navigate. There are multiple options that can be used or not, depending on your needs.

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Pros
This Software is easy to use, and has good features. All cloud based is nice, so no server admin. Easy for users to enter tickets from any we-enabled device Customer/technical support is amazing.

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Pros
EWorkOrders customer support has far exceeded our expectations. The software is incredibly easy to use, but we occasionally want to change a setting or two. Every time we reach out with questions the EWorkOrders team responds very quickly and helps us get what we want out of the program.

Cons
Honestly, I cant think of any cons. EWorkOrders is very easy to use and captures all of the data relevant in our industry.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Cons
would like to be able to look up work orders by number

Rating breakdown

Pros
This system has really made creating, editing, tracking and sending work orders extremely easy. We have used other systems before and nothing compares to eworkorders. All management screens are user friendly and do not require much data entry. Email, Fax or print from your desktop directly to work order recipient. Many fields and reports were custom designed to our needs. Customer Service is always available and any technical questions are answered immediately, usually within a couple of minutes. Call directly or email doesn't matter always get a rapid response. Thank You eWorkOrders for making my job easier.

Cons
Only Con is that we tried so many other Companies before finding this awesome system.

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