Fergus Pricing, Features, Reviews & Comparison of Alternatives

Fergus Reviews

Fergus

Job management software for plumbers & electricians

4.75/5 (28 reviews)
478     69

Fergus is a cloud-based job management software built for electricians and plumbers which offers tools for job tracking, scheduling, quoting & estimating, back costing, time tracking, invoicing, reporting, and more.

Fergus includes a status board for users to track business performance and any items requiring attention, including queries raised when problems arise.

Job progress and responsibilities are stored in job cards, with attached notes, files, and photos, and information can be organized into site visits to allow separate reporting for different work stages. Variations can also be added and linked to parent jobs for financial tracking purposes.

Staff can be assigned to specific jobs, and the integrated calendar enables drag-and-drop job scheduling.

Charged and uncharged time can be manually logged on each job, or users can utilize the integrated timer in the Fergus apps for iOS and Android.

Email and text messages can be sent to staff and customers through Fergus, with users able to customize SMS and email templates, and store multiple site addresses, contacts, and phone numbers on the built-in customer cards.

Invoices, quotes, and estimates can be created in the pricing editor and emailed directly to customers along with Terms of Trade, and customers can accept these from directly within the email.

Push notifications can be delivered to tablets and smartphones to alert users to important events, and staff can be kept up-to-date with job details and plans using the team notice board.
www.gofergus.com

Fergus Reviews (28)

Latest reviews

 Great for the trades 
Vendor responded

A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.

Read the full review
Reviewed 2 days ago by Lorraine Gold

 

 Fergus Review

Fergus has been awesome for me in terms where i can see exactly how much each job costs me and how much profit i am making per job, I like the fact i can quickly look through previous jobs and customers and see how much work i have done for them, the invoicing is great where the invoice is ...

Read the full review
Reviewed 21st of March by Andrew Smith

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Fergus Screenshots (11)

Fergus screenshot: The Fergus homepage, with an overview of ongoing jobs and notices from team membersFergus screenshot: The Status Board shows you the current state of all jobsFergus screenshot: The calendar can be viewed in Vertical and Horizontal mode, giving you more control over your schedulingFergus screenshot: Jobs can be scheduled through drag-and-drop, and you can also create custom events hereFergus screenshot: Quotes and estimates can be created using Fergus's built-in pricing document builderFergus screenshot: Customer job histories can be tracked, and internal notes can be added to customer accountsFergus screenshot: Fergus can be used to track payable, chargeable, and unpaid employee and contractor hoursFergus screenshot: The Fergus mobile app on AndroidFergus screenshot: The Status Board, timesheets, notifications, and more can be accessed through Fergus's mobile appFergus screenshot: The Job Card on the Fergus mobile app with start/stop timerFergus screenshot: Customers can sign your quotes and estimates for acceptance through the Fergus mobile app

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Canada, Europe, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Fergus Pricing

Starting from: $32.50/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

30-day free trial, no credit card required.

Free for sole traders.

Timesheet only from: $7 per month.

Tradeserson from: $20 per month.

Full user from: $30 per month.

Contractor: $2.50 per day.

Competitors Pricing

ServiceBridge

Starting from: $50.00/month
Pricing model: Subscription

Tradify

Starting from: $5.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

ServiceBox

Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited Fergus also visited

Key Features of Fergus

  • Status board
  • Job cards
  • Scheduling system
  • Job assignment
  • Drag-and-drop scheduling
  • Integrated calendar
  • Variations tracking
  • Job & customer histories
  • Timesheets
  • Purchase orders
  • Team notice board
  • Push notifications
  • Flexible contact records
  • Customizable email templates
  • SMS integration
  • Customer & job notes
  • Queries
  • User permissions management
  • GPS tracking
  • File & photo attachments
  • Pricing document builder
  • Quotes & estimates
  • Back costing
  • Invoice builder
  • CSV invoice importing
  • Automatic notifications
  • Custom payment terms
  • Financial reporting

Benefits

The centralized status board gives users an overview of all jobs, and what tasks require attention, including any flagged queries, and job progress and responsibilities can be tracked through detailed job cards with attached files and photos.

Estimates, quotes, and invoices can be created using the pricing document builder, with the ability to favourite grouped items for common jobs, and fill invoices instantly using back-costed site visits.


Standard Terms of Trade can be uploaded and attached to any correspondence with customers, and standard payment terms can be set with the ability to edit them on a job-by-job or customer-by-customer basis.

Staff can be assigned to specific jobs using the integrated calendar and drag-and-drop appointment scheduling.

Contact records are flexible, allowing users to store multiple site contacts, addresses, and phone numbers, and users can send emails and text messages directly from within Fergus, using customizable message templates.

Alternatives to Fergus

Videos

Lorraine  Gold

Great for the trades

28/03/2017

A very user friendly software product with a great support team who are always working to make it better. We have already recommended it and got others in the industry using it.

Pros

Ease of use

Cons

No certificates part of system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fergus Software


Thanks Lorraine - glad to hear you love our system. We are working on certifications as we speak!

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Andrew Smith

Fergus Review

21/03/2017

Fergus has been awesome for me in terms where i can see exactly how much each job costs me and how much profit i am making per job, I like the fact i can quickly look through previous jobs and customers and see how much work i have done for them, the invoicing is great where the invoice is created so easily - and how you can alter the margins etc once it has been created

Pros

Margins, ease of use, invoicing, linking to xero, plumbing world sending through the invoices nightly

Cons

little things like i can't seem to search for the job on my app if the quote has not been accepted - sometimes the customer says go ahead and the button doesn't get clicked

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karin Keith

Great job software

20/03/2017

We have been using Fergus for 2.5 years now. Over that time the software has become much more user-friendly and a lot of things have been introduced. It has many issues still but for day to day operation of our plumbing company it is great. The tradesmen all enter their own job reports and Fergus tracks the gear purchased / credited to the job. Fergus staff are great most of the time, they are pretty good at listening to what the problem is, and letting us know if it is something they can sort out or if it has to wait until enough users request a feature before it will be looked at as a future improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Amelia Grace

A must for Tradies

05/03/2017

We have tried 3 other management tool's and by far Fergus stands out as the winner. If you want something quick and easy to use on a phone it works great. The best tool for us however is the quoting feature that then allows us to add variations to the job and all report under the one Job code - Love this tool :O) The Support Team are always really helpful and respond quickly to emails. I have found in the time we have used Fergus they are always enhancing the capabilities of the tool.

Pros

Quoting and variation to jobs reporting

Cons

Nothing that I don't like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
A May

Fergus review

01/03/2017

We love Fergus - very flexible, saves us a ton of time with processing and scheduling. Could do with a bit of modification around statements/customer invoicing/payments and also the number of clicks to navigate around the site but overall an excellent app and we highly recommend it!!

Pros

ALmost everything. It saves us a heap of time with scheduling and processing jobs. It is easy to use and reliable. There is alot of capacity to communicate with both customers & employees within the app. Reporting is a breeze and at a click of a button. Excellent

Cons

There are only two things - sometimes it takes more clicks than necessary to navigate around the website which is a bit of a pain. And the invoicing/statements functionality and payments process could be improved - I currently can't select for a statement for a certain time frame within a customers account and it would be good to be able to record payments at the time of invoicing instead of ok'ing the invoice and then having to process the payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nina Parker

Great for trades

22/02/2017

Fergus is designed specifically for trades which suits us perfectly. It integrates seamlessly with Xero which means jobs are automatically filed (if already marked complete) when paid, saving me time. The Fergus staff are extremely open to suggestions and are constantly improving their product. Happy to recommend!

Pros

Integration with software, conversion to invoice from quotes

Cons

New calendar is taking a bit to get my head around, no formatting in job descriptions and notes (big sigh)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Fergus

On Chrome there are a few formatting bugs (won't enter spaces in description)

Source: Capterra
Helpful?   Yes   No
Read more
Ryan  Walker

Time Saver

15/02/2017

This job app software is amazing! It has cut my office time in half and my billing has been more accurate. Easy to use on the phone day to day.

Pros

easy to use

Cons

No calendar app on the phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Todd Steinle

Steinle Contracting Review

10/02/2017

Love fergus, I gave a 3 star on the features and functionality mainly for the functionality, it has a few issues and I understand your working on them but some are pretty annoying. I see the potential tho and absolutely love the program

Pros

it makes everything I have to already do in my business much faster and more organized. also back costing is one of my favorites

Cons

it has some limitations and functionality problems but I believe will be worked out in the future

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Fergus

we should be able to set budgets for site visits so the guys have something to work towards and feel accomplished when they come in under budget. they should be able to see their budget and get a notification along with me when they come in under budget. It will help tremendously and increase productivity to another level. everyone is also asking me " whats my budget or expectation" and then after work is complete they want the details on how they did. It would really help with who should be given raises, how I price my jobs, and who in my crews is standing out as a high value asset

Source: Capterra
Helpful?   Yes   No
Read more
Lisa McBeth

Great software to make trades life easier

02/02/2017

We love using the Fergus system. Its very user friendly for all ages. The schedules are so nice to work with as you can see clearly how much work you have booked for your week

Pros

- Looking at the weekly schedule, customers call for a job and you can see straight away weather we have someone available or not. - Time keeping is nice and accurate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Fergus Software


Thanks Lisa! Love to hear how Fergus is helping you.

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Sonya Chambers

Personal Perception

24/01/2017

I have used Fergus for some years now and under different employers; builders, plumbers, sparky and even a company that washed buildings and had a national team of employees to manage. It's a great all-round system which really negates the need for any other system other than our accounting package Xero. It's a lot to set up (like they all are) but once the background work is uploaded it covers so much for the team on the front line as well as in the office. Now also with H & S being added in - it really does keep work efficient. I have recommended you to over 30 people already! Thanks so much.

Pros

It covers having a customer file, GPS logs, H&S, jobs, calendars, quoting and invoicing. So I like that we only have to have one system that works really well with our accounting package.

Cons

When you get used to using something and really like the way it was but then it changes. For example, the new map.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Fergus

I really like that this is NZ based and that there is always someone to respond to a query or help you if you're stuck.

Source: Capterra
Helpful?   Yes   No
Read more