Fergus Pricing, Features, Reviews & Comparison of Alternatives

Fergus

Job management software for trades and service businesses

4.65/5 (139 reviews)

Fergus overview

What is Fergus?

Fergus is a cloud-based job management software built for electricians and plumbers which offers tools for job tracking, scheduling, quoting & estimating, back costing, time tracking, invoicing, reporting, and more.

Fergus includes a status board for users to see at a glance what stage all of your jobs are in and any items requiring attention, including queries raised when problems arise.

All the information related to a particular job is stored in the job card with attached notes, files, photos, checklists, forms and more. Information can be organised into site visits to allow separate reporting for different work stages. Variations can also be added and linked to parent jobs for financial tracking purposes.

Staff can be assigned to specific jobs, and the integrated calendar enables drag-and-drop job scheduling (you can also sync this with your Google Calendar).

Charged and uncharged time can be manually logged on each job, or users can use the start/stop timer in the Fergus apps for iOS and Android.

Email and text messages can be sent to staff and customers through Fergus, with users able to customise SMS and email templates, and store multiple site addresses, contacts, and phone numbers on the built-in customer cards.

Invoices, quotes, and estimates can be created in the pricing editor and emailed directly to customers along with Terms of Trade, and customers can accept these from directly within the email.

Push notifications can be delivered to tablets and smartphones to alert users to important events, and staff can be kept up-to-date with job details and plans using the team notice board.

Before, during or after the job you can look at your projected or actual margins, and identify where you made or lost money.
www.gofergus.com

Pricing

Starting from
A$28.90/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
Fergus screenshot: The Fergus mobile app on AndroidMalady Electrical Customer StoryFergus screenshot: The Status Board, timesheets, notifications, and more can be accessed through Fergus's mobile appFergus screenshot: The Job Card on the Fergus mobile app with start/stop timerFergus screenshot: Customers can sign your quotes and estimates for acceptance through the Fergus mobile appFergus screenshot: The dashboard shows you the status of all of your jobs and how much revenue is sitting in each section. Click on a subsection to see all of the jobs sitting within it in the job list below.Fergus screenshot: The quote builder helps you track different versions of quotes, can automatically pull pricing from imported price books when adding materials, and allows you to easily add markups.Fergus screenshot: The drag-and-drop calendar allows you to easily schedule jobs for your team in the field, notifying the customer and the team member assigned to the job through the mobile app.Fergus screenshot: GPS tracking allows you to easily see where your team members are and where they've been throughout the course of the day.Fergus screenshot: Financial reporting tools allow you to see where you've made or lost money on jobs, and how your business is tracking financially within specified time periods.Fergus screenshot: Your employee overview can show you who is billing the most and the least so that you can identify team members having any issues and help them get back on track.

Fergus reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.5
  4.6
Wayne Britton

We have been using Fergus for almost 12 months now and are very happy with the program.

Used daily for 6-12 months
Reviewed 2018-03-22
Review Source: Capterra

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users. The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros
We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons
The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna Williams

Fergus for Tradies

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

I use Fergus daily for multiple clients, so I'm quite comfortable with how it works and am now training people in Fergus.

Pros
I love the Dashboard view. Once you've done some training, it's really simple to use and you can't really make an unfix-able error in Fergus.

Cons
The response time from the support team is much slower than a few years ago. I guess that's progress as they're a much bigger company now. However, the personal support and reaction time was fantastic a few years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Conrad Smith

Electrical company review

Used daily for less than 6 months
Reviewed 2020-06-28
Review Source: Capterra

There are many benefits Fergus has provided our business. Time management and job efficiency has been the most important for us.

Pros
Fergus is a great system we are using to help with job scheduling and management of our workers and also great with invoicing jobs once completed, as it links with our xero account as well. Its also provides us with good analytical data on jobs, so we can see our margins and net profit we are making. Very happy with the service provided.

Cons
Set up was interesting and we got some advice from a local virtual assistant company to help with it. It would be great if Fergus had a local contractor to help with this in our area.

Response from Fergus Software


Thanks for the review Conrad! We really appreciate it. We're working on making support and training as accessible as possible, so your feedback is really important to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christian Prince

Moving in the right direction

Used daily for 1-2 years
Reviewed 2020-04-29
Review Source: Capterra

I'm really positive about Fergus, I only upgraded to Pro again last month but I am trying to fully utilise its potential. Once you load up prices, favourites, forms etc it really is a wonderful addition to a tradesman's arsenal.

Pros
Desktop and mobile sites are easy to use. Integration with suppliers and accounting software is key. Scheduling is simple and easy. Just starting out with forms but that seems like a really good option. Invoicing is easy. Customer support are always knowledgeable and get the answers needed

Cons
Sorry guys 2 things I know you have integrated with google calanders but I think just a calander similar to google calanders would have been suffice. I would really like to be able to look at a month display (like a widget on android) and see the upcoming work. When customers ask me when we can come back or when are we available, often I am in the field when I get asked this and being able to draw up a quick calander display would really help me. 2nd thing No inventory list of stock. Ideally I would like to have an accurate list of what is in staff members vehicles and what our holding stock is, just makes it easier when ordering or servicing breakdowns.

Response from Fergus Software


Hey Christian, thanks for the review! Have you tried the month display on google calendar using our integration? I'll pass on to the team that you'd like inventory management, at the moment we only support Stock-on-hand functionality for accurate costing and invoicing. Thanks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Bob Walls

Who let the Dog out

Used daily for 2+ years
Reviewed 2019-11-30
Review Source: Capterra

We could not organize our business day to day without Fergus

Pros
Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing.

Cons
There is a lot of information and procedures that are a bit daunting at the start

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fergus pricing

Starting from
A$28.90/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

30-day Free Trial, no credit card required.

Free plan available.

Timesheet only from: $9.60 per month.

Full user from: $28.90 per month.

Fergus features

Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Document Storage
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Workflow Management

API (672 other apps)
Audit Trail (319 other apps)
Auditing (362 other apps)
Compliance Management (387 other apps)
Document Management (317 other apps)
Inventory Management (429 other apps)
Inventory Tracking (337 other apps)
Third Party Integration (433 other apps)

Videos and tutorials

Additional information for Fergus

Key features of Fergus

  • Accounting Integration
  • Automatic notifications
  • Back costing
  • Billing & Invoicing
  • CSV invoice importing
  • Custom payment terms
  • Customer & job notes
  • Customizable email templates
  • Drag-and-drop scheduling
  • File & photo attachments
  • Financial reporting
  • Flexible contact records
  • GPS tracking
  • Integrated calendar
  • Invoice builder
  • Job & customer histories
  • Job assignment
  • Job cards
  • Pricing document builder
  • Purchase orders
  • Push notifications
  • Queries
  • Quotes & estimates
  • SMS integration
  • Scheduling system
  • Status board
  • Team notice board
  • Timesheets
  • User permissions management
  • Variations tracking
View All Features

Benefits

The centralised status board gives users an overview of all jobs, and what tasks require attention, including any flagged queries, and job progress and responsibilities can be tracked through detailed job cards with attached files and photos.

Estimates, quotes, and invoices can be created using the pricing document builder, with the ability to favourite grouped items for common jobs, and fill invoices instantly using back-costed site visits.

Standard Terms of Trade can be uploaded and attached to any correspondence with customers, and standard payment terms can be set with the ability to edit them on a job-by-job or customer-by-customer basis.

Staff can be assigned to specific jobs using the integrated calendar and drag-and-drop appointment scheduling.

Contact records are flexible, allowing users to store multiple site contacts, addresses, and phone numbers, and users can send emails and text messages directly from within Fergus, using customizable message templates.