Fergus Pricing, Features, Reviews & Alternatives

Fergus

Job management software for trades and service businesses

4.65/5 (144 reviews)

Fergus overview

What is Fergus?

Fergus is a cloud-based job management software built for electricians and plumbers which offers tools for job tracking, scheduling, quoting & estimating, back costing, time tracking, invoicing, reporting, and more.

Fergus includes a status board for users to see at a glance what stage all of your jobs are in and any items requiring attention, including queries raised when problems arise.

All the information related to a particular job is stored in the job card with attached notes, files, photos, checklists, forms and more. Information can be organised into site visits to allow separate reporting for different work stages. Variations can also be added and linked to parent jobs for financial tracking purposes.

Staff can be assigned to specific jobs, and the integrated calendar enables drag-and-drop job scheduling (you can also sync this with your Google Calendar).

Charged and uncharged time can be manually logged on each job, or users can use the start/stop timer in the Fergus apps for iOS and Android.

Email and text messages can be sent to staff and customers through Fergus, with users able to customise SMS and email templates, and store multiple site addresses, contacts, and phone numbers on the built-in customer cards.

Invoices, quotes, and estimates can be created in the pricing editor and emailed directly to customers along with Terms of Trade, and customers can accept these from directly within the email.

Push notifications can be delivered to tablets and smartphones to alert users to important events, and staff can be kept up-to-date with job details and plans using the team notice board.

Before, during or after the job you can look at your projected or actual margins, and identify where you made or lost money.
fergus.com

Pricing

Starting from
$28.90/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Fergus screenshot: The dashboard shows you the status of all of your jobs and how much revenue is sitting in each section. Click on a subsection to see all of the jobs sitting within it in the job list below.Malady Electrical Customer StoryFergus screenshot: The quote builder helps you track different versions of quotes, can automatically pull pricing from imported price books when adding materials, and allows you to easily add markups.Fergus screenshot: The drag-and-drop calendar allows you to easily schedule jobs for your team in the field, notifying the customer and the team member assigned to the job through the mobile app.Fergus screenshot: GPS tracking allows you to easily see where your team members are and where they've been throughout the course of the day.Fergus screenshot: Financial reporting tools allow you to see where you've made or lost money on jobs, and how your business is tracking financially within specified time periods.Fergus screenshot: Your employee overview can show you who is billing the most and the least so that you can identify team members having any issues and help them get back on track.Fergus screenshot: The Status Board, timesheets, notifications, and more can be accessed through Fergus's mobile appFergus screenshot: The Fergus mobile app on AndroidFergus screenshot: Customers can sign your quotes and estimates for acceptance through the Fergus mobile appFergus screenshot: The Job Card on the Fergus mobile app with start/stop timer

Fergus user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.5
  4.6
Wayne B.

We have been using Fergus for almost 12 months now and are very happy with the program.

Used daily for 6-12 months
Reviewed 2018-03-22
Review Source: Capterra

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users. The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros
We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons
The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bob W.

Who let the Dog out

Used daily for 2+ years
Reviewed 2019-11-30
Review Source: Capterra

We could not organize our business day to day without Fergus

Pros
Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing.

Cons
There is a lot of information and procedures that are a bit daunting at the start

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stuart W.

Happy User

Used daily for 2+ years
Reviewed 2021-02-10
Review Source: Capterra

Easy to keep track of jobs and invoicing

Pros
Easy to set up and teach to new employees

Cons
Not a big fan of the mobile (IOS) app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan L.

Fergus, why wouldn't you?

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Pros
Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow. Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons
whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Sheryl L.

By far the best job tracking software on the market today

Used daily for 6-12 months
Reviewed 2018-04-09
Review Source: Capterra

All field staff have access to all the information required to do their job, Creditor invoices are not missed off being charged as all invoices are imported directly to job and then with a push of a button directly write to your accounting software.

Pros
Easy to use, dashboard easy to navigate, able to manage job status at a glance, easy assigning of jobs to plumbers, able to export to payroll system, import Creditor invoices directly to job, easy importing of price book catalogues, able to access from anywhere as cloud based, quoting in seconds, and so much more.

Cons
Nothing to report - This software does not have any "Cons" to report back on, everything about Fergus is user friendly and yet Fergus are continually updating the system in an effort to make even more user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fergus pricing

Starting from
$28.90/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

30-day Free Trial, no credit card required.

Free plan available.

Timesheet only from: $9.60 per month.

Full user from: $28.90 per month.

Fergus features

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Data Import/Export
Mobile Access
Real Time Data
Reporting & Statistics
Reporting/Analytics
Search/Filter
Status Tracking
Workflow Management

API (949 other apps)
Audit Trail (593 other apps)
Compliance Management (723 other apps)
Document Management (847 other apps)
Inventory Management (876 other apps)
Third Party Integrations (840 other apps)

Videos and tutorials

Additional information for Fergus

Benefits

The centralised status board gives users an overview of all jobs, and what tasks require attention, including any flagged queries, and job progress and responsibilities can be tracked through detailed job cards with attached files and photos.

Estimates, quotes, and invoices can be created using the pricing document builder, with the ability to favourite grouped items for common jobs, and fill invoices instantly using back-costed site visits.

Standard Terms of Trade can be uploaded and attached to any correspondence with customers, and standard payment terms can be set with the ability to edit them on a job-by-job or customer-by-customer basis.

Staff can be assigned to specific jobs using the integrated calendar and drag-and-drop appointment scheduling.

Contact records are flexible, allowing users to store multiple site contacts, addresses, and phone numbers, and users can send emails and text messages directly from within Fergus, using customizable message templates.