NetSuite Reviews

NetSuite

Cloud ERP and business management suite

4.09/5 (214 reviews)

Anonymous

After you climb a steep learning curve, NetSuite is incredibly powerful.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated. For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement. For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement. NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations. Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented. It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system. The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

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NetSuite

Cloud ERP and business management suite

Martin Kalkuhl

a NetSuite view from the perspective of a user and partner

Used daily for 2+ years
Reviewed 2017-11-07
Review Source: GetApp

multi anything: - multi tennancy - multi currency - multi language absolute flexibilty / release secure customisation ALL in ONE product for ALL industries *** real/public CLOUD - Accounting - financials - controlling - reporting - KPIs Billing - recurring billing Payments - SEPA - bank reconciliation - credit card statement import - ERP - LEAD to CASH process - PROCUREMENT to PAY process - inventory Project management eCommerce ALL RELEASE SECURE - 2 x major release changes per year - since ~20 years - for 15000 "logos" = 40000+ clients HUNDREDS of PARTNERS worldwide Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure. interface / API / development plattform "in the cloud" Whatever is not fully included so far can be "attached" e.g. global HR - no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations. same with PAYROLE and BI - the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best and eCommerce - NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need. Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

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NetSuite

Cloud ERP and business management suite

Anonymous

Full Featured Cloud Based Solution

Reviewed 2016-02-25
Review Source: GetApp

Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.Easy to use. Can be set-up and running in a short time-frame (90 to 120 days). Good, proven implementation method that essentially is done with remote support via web-ex sessions. Full featured dashboard with short-cuts Email alerts to keep you informed of key data changes or approvals needed Web storefront Very easy to customize or configure to meet your business needs Robust reporting Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records. Always updated to latest version (version updates twice year) Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system. Great online training tools

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NetSuite

Cloud ERP and business management suite

Anonymous

Too Complicated for Daily Use

Reviewed 2015-07-09
Review Source: GetApp

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users. Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks. There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional. Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies? I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture. The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system. Solid back end Keeps excellent and accurate records that are easily audited Brings transparency to processes

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NetSuite

Cloud ERP and business management suite

Kent Krueger

Not for the feint of heart but very powerful

Used daily for 2+ years
Reviewed 2017-04-12
Review Source: Capterra

If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity. I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data. All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business. If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.Power and flexibility.

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NetSuite

Cloud ERP and business management suite

Bethanne Alderman

NetSuite is the best accounting/program out there!!

Used daily for 2+ years
Reviewed 2017-06-27
Review Source: Capterra

Makes invoicing fast & very easy. Lots of options & easy to customize this software to make it work for your company & what you are invoicing.NetSuite can do so many things. It is the easiest program I have ever used for invoicing. It has a lot of different options to choose from that you can utilize. You can tell it to tax a customer/parent company or you can tell it that the company is tax exempt. So everytime you do an invoice for that company it will automatically add or not add the tax. There is even a "file" section that you can upload forms like tax exempt forms, or customer contracts. And it is so easy to bring up a company & see all of the invoices that we have ever made for them in a list. It has made our invoicing streamlined & very straight forward. This software has so many options it's crazy. If anyone in our accounting department can think of something that would be helpful to us on the invoice that is not already there, the president of our company can go into the "back ground" of the software & add & delete fields from our invoicing templates. Love this program!!!

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NetSuite

Cloud ERP and business management suite

Patrick Moran

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

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NetSuite

Cloud ERP and business management suite

Jeremy Stephens

Everything in one place

Used daily for 2+ years
Reviewed 2017-01-05
Review Source: Capterra

Our support team can see what sales, finance, and professional services are doing with a customer. They can see case history for all the users at the customer. Ease of use is a really good, but the sales team struggles (but their focus should be on selling so they don't use the system as often). Using issues module, we can keep customers up to date on enhancement and bug fixes while closing their current case with a workaround. The update on the fix goes automatically to the customer when the issue is resolved. Everyone can see when a customer is marked at risk. And anyone with customer contact can enter the alert to give the account owners more time to resolve.Access in the cloud was a big plus for us. But the full view of the customer has been the bigger gain.

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NetSuite

Cloud ERP and business management suite

Vee Mitsri

NetSuite Intergration Review

Used daily for 2+ years
Reviewed 2017-04-14
Review Source: Capterra

To be successful at any Integration, like NetSuite their needs to be a lot of communication. I think some things that was promised for an out of box solution like NetSuite has many limitations. We were finding that a lot of integrations from our legacy systems took a lot of development to and from NetSuite. Over all NetSuite is a great product, despite all the issues.The way the NetSuite software was layed-out was easy to navigate. A lot of features are hidden in multiple drop down menu's so the learning curve could be much faster if pages you used most could be pinned at the top of the menus.

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NetSuite

Cloud ERP and business management suite

Robert Slavitt

Ive used NetSuite for 8 years and couldn't do with out it

Used daily for 2+ years
Reviewed 2018-05-07
Review Source: Capterra

Couldn't operate without itThe search for clients/prospects is fast. I can be on the record page, go to the web site, check for phone records and write reports. I can access just as easily from my smart phone or if im on another computer. It is the foundation of my sales program and very complete. I am able to track current projects and the history is always available.

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NetSuite

Cloud ERP and business management suite

Bart Grabowski

Use standard capability and where possible buy off the shelf add-ons that integrate.

Used daily for 2+ years
Reviewed 2018-02-20
Review Source: Capterra

NetSuite's standard capability is easy to use and deploy. The expansion into mobile platforms is good although it could be better. They used to have Outlook integration which although buggy was an excellent method of ensuring all customer comms via email were accurately recorded in CRM

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NetSuite

Cloud ERP and business management suite

Alvaro Insignares

Great ERP

Used daily for 2+ years
Reviewed 2018-07-13
Review Source: Capterra

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.- Very Robust and Fully customizable - Have an API and so connect with third party and other tools you use internally can be definitely doable. - Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries - Have great tools for making reports The support have been great the last 2 or 3 times I used it.

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NetSuite

Cloud ERP and business management suite

Demis Estabridis

The best cloud ERP you can find

Used daily for 2+ years
Reviewed 2017-06-15
Review Source: Capterra

Best ratio of features and price on an ERP.Using an ERP sounds like a big decision. The main concern people has when thinking about using a cloud ERP is the flexibility they won't have. In Netsuite case is completely opposite. You will have your own instance and do almost what you want to do on top of it. Uptime is around 99.9X% which is more than acceptable. The availability to connect it to other external platforms trough API is a dream made true. Is very reach in features and quality.

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NetSuite

Cloud ERP and business management suite

Angelo Agresti 安吉

A great tool but not a solution

Reviewed 2017-03-12
Review Source: GetApp

We have over 100 users and use almost every feature available: webstore, ERP, CRM, Marketing Automation. We provide Engineering Services (maintenance services and design / build / install) and Distribution (Retail / Wholesale). It's a fantastic tool but people should never expect the tool alone to provide the business solution. The solution is clearly defining your business processes end to end from a customer experience perspective. Reporting is easy using Saved Searches.Very flexible and adaptable. Cloud based and covers the full range of enterprise needs. Easy to use and good online help resources. Huge range of apps / partners can be used to establish exactly what your business needs.

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NetSuite

Cloud ERP and business management suite

Matt Varghese

Strong Small to Mid-size Business All-in-One Productivity Suite

Reviewed 2016-03-04
Review Source: Capterra

Pros: Customization. For me, this is, by far, the biggest pro for Netsuite. Nearly every aspect of Netsuite can be customized, including forms, fields, and entities, along with actions, workflows, behaviors, and reporting. Other pros include very robust API/Web Services capabilities for integration to other software (even in-house and built from scratch), excellent revenue recognition engine for subscription-based and project-based revenue, and built-in 3rd party functionality such as credit card processing (up to Level III P-card), email marketing, and webstores. The all-in-one aspect is great for those who dont need a industry leader like SalesForce for CRM and Marketo for marketing, and having all of these on one platform ensures data integrity and rules-based transactions. Many 3rd party integrations with NetSuite to cover just about any need that cannot be handled on the platform. Plenty of consultants who can provide assistance, if needed. Cons: Customization can be tricky if not properly planned and tested. Make sure modifications to behaviors and actions are well planned and thoroughly tested prior to going live. Reporting is not very strong - we have had to purchase a Business Intelligence tool to provide more robust reporting for items such as cash and billing forecasting as well as budget/actual/forecast scenarios. The basic procurement module is very bare-bones so any customization such as multiple approval paths based on department/item will require a 3rd party integration or custom scripting/workflows. Standard support is OK but can be slow so an upgrade to Gold support is recommended. Overall, this is a great choice for small to mid-sized companies who are looking for value in their productivity suite and need the ability to handle growth and expansion. Since so much of the system can be customized it can really be tailored to the specific business model needed.

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NetSuite

Cloud ERP and business management suite

Dillon Davis

I use this software daily. I have 3 years of experience with NetSuite and it is by-far the easiest.

Used daily for 2+ years
Reviewed 2018-05-30
Review Source: Capterra

This software is great for a medium sized companyFunctionally. It is very easy to create and edit Purchase/Sales orders. It is even easier to keep track of customer information and past orders. Netsuite also allows us to search by serial number, showing us exactly where that item is located in our warehouse.

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NetSuite

Cloud ERP and business management suite

Dave Newman

Wow. I have never seen anything so awful.

Used daily for 2+ years
Reviewed 2018-02-07
Review Source: Capterra

The date is typically correct when I log into the site (after having to change my password again). Other than that, I can't think of a positive.

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NetSuite

Cloud ERP and business management suite

Anonymous

NetSuite is great for all functions of account management. I used it as a tool in dental sales.

Used daily for 1-2 years
Reviewed 2018-06-13
Review Source: Capterra

NetSuite lists and reports are very easy to build out. I used it to track leads, prospects, and customers to ensure each account was going through the sales process as efficiently as possible. You can track accounts by any measure such as "last contacted", "sales rep", "state" etc. This made it extremely easy to develop lists for all kinds of reasons such as sales trips to a specific area, what prospects needed to be contacted, and progress made towards sales goals.

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NetSuite

Cloud ERP and business management suite

Rifat Ahmed

Netsuite is one of those systems where you have a love and hate relationship.

Used daily for 2+ years
Reviewed 2017-10-03
Review Source: Capterra

The ability to create customized reports based on the connecting feature of Netsuite.The quoting system is a really simple and easy feature. It easily lists all the information needed such as items, prices, terms, and etc. It is pretty easy to run reports on too.

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NetSuite

Cloud ERP and business management suite

Karin Deutschler

Overall a great asset for us!

Reviewed 2014-03-15
Review Source: Capterra

We were very apprehensive about switching accounting programs after 20 years on Great Plains/Microsoft Dynamics. No time for a big learning curve and we are short-staffed as it is. Our implementation went extremely well....Netsuite does a fantastic job of preparing and setting up the basic system (posting accounts and processes). They provided a workbook with lots of questions how we wanted to be able to process, organize and post items to establish procedure and reporting functionality as well as role access and restrictions correctly. We went live 18 months ago and have never looked back. There are still many capabilities we haven't even implemented yet and are discovering new features daily. The "Suite Answers" site is a fabulous resource to guide you through finding answers and step-by-step instructions how to adjust or change certain features once you have gone live. When you don't find the answer there, you simply open a case and get direct assistance which is also addressed very quickly and efficiently. Their follow up is amazing! The downside? The cost seemed a bit staggering to us, but all you need to run Netsuite is internet access and a basic computer. Netsuite upgrades their program pretty regularly with improvements, new functions etc. which is all included in your contract. When I look back and remember how much we were spending on not only software upgrades, but the hardware upgrades often necessary to make software upgrades function...and the cost of our IT guy to maintain our server....well..it's a no-brainer! I have given it 5 stars throughout because 4 stars gives it 80% thumbs up......I'd rate it closer to 90% thumbs up! Oh, and did I mention, I can go to the beach and still be working???

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NetSuite

Cloud ERP and business management suite

Nicolas Costa

Painful set up but robust software

Used weekly for 1-2 years
Reviewed 2017-07-21
Review Source: Capterra

The biggest business problem we are solving is the fact that we do not have critical business information in multiple systems anymore. We have been able to consolidate all of our operations and accounting information into one system.Net suite ERP is a very robust piece of software. That is its biggest advantage. Also the fact that they have developed through their local representative companies, packages with accounting rules specific to each country. Additionally it looks a little bit more modern than other robust software similar in the industry.

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NetSuite

Cloud ERP and business management suite

Keenan Gaynor

Used by our sales department (AV distribution) for invoicing as well as CRM

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

Multiple tools in oneThe best part of NetSuite is it's integration of both CRM and invoicing. Prior to utilizing, we were using two separate platforms for each.

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NetSuite

Cloud ERP and business management suite

Tracy Castle

This is part of every day's tasks at work

Used daily for 2+ years
Reviewed 2018-07-11
Review Source: Capterra

Netsuite has tons and tons of features, amazing expandability, and editing is fairly simple. Customizing your personal desktop in Netsuite is a great little perk, and navigation is straight-forward. The search menu is awesome, and for daily use, this is a great program.

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NetSuite

Cloud ERP and business management suite

Whitney Robertson

Great cloud based CRM

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

Time SavingsWe moved to NetSuite from a very old CRM system that wasn't cloud based. Being able to access the system from any location has been perfect for our company. NetSuite allows you to customize your home page. You can add a variety of searches and portlets that show orders, dollars, reporting... the list goes on. It an easy way to track KPIs. The system is very easy to use and flows smoothly

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NetSuite

Cloud ERP and business management suite

Jonathan Hart

I work with this product daily. It is a stable product with many applications in a biz environment.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

The best benefit to the company was better interdepartmental communication. Netsuite makes it easy for groups to work together.Case Tracking makes working together simple and provides detailed information directly associated with the client page. The customizable Dashboard is useful in so many ways.

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NetSuite

Cloud ERP and business management suite