ZenGRC Pricing, Features, Reviews & Comparison of Alternatives

ZenGRC

Web-based governance, risk, and compliance solution

4.47/5 (19 reviews)

ZenGRC overview

What is ZenGRC?

ZenGRC by Reciprocity helps businesses of all sizes build a scalable compliance program and monitor assessment activities from a single interface. The application enables audit and compliance managers to reduce compliance failure and brand risks. The solution is used by various industries including retail, consumer goods, technology, utilities, finance, and healthcare.

ZenGRC offers features such as compliance automation, intuitive user interface, pre-loaded content, control mapping, and single sign-on. The workflow module of the application allows users to automate compliance related processes such as approvals, reviews, status tracking of control implementations, and compliance scheduling. The solution also offers an audit module that helps managers to report compliance status and collect evidence to comment on controls.

ZenGRC’s policy and contract management features enable organizations to streamline their compliance efforts and centralize the assessments process. The solution also provides pre-loaded content on HIPAA, COSO, COBIT 5, SOC 1/ 2/3, and ISO/IEC compliance. The content is updated on a regular basis and users receive upgrades to meet the latest compliance standards. ZenGRC supports team collaboration and allows managers to set up workflows for effective team management.

ZenGRC provides single sign-on options by integrating with Google Drive and other identity and access management tools such as OneLogin, Okta, Microsoft Active Directory, and PingOne. The solution also integrates with JIRA to track the status of compliance activities. Other features offered by ZenGRC include risk assessment surveys, control metrics, consolidated content, risk registry, and dashboards.
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Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
ZenGRC screenshot: View key metrics on real-time dashboards ZenGRC 2 minute overviewZenGRC screenshot: Create access control policiesZenGRC screenshot: Automate workflowsZenGRC screenshot: View select workflows onlyZenGRC screenshot: Utilize ZenGRC's pre-loaded contentZenGRC screenshot: View risk heat maps to quickly identify high-risk areas

ZenGRC reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.7
  4.8
Andrew Witzel, CISA, CCSK, ITIL

Logical and minimal approach to GRC saves time!

Used daily for less than 6 months
Reviewed 2018-05-21
Review Source: Capterra

One of the biggest benefits that has made a huge impact is the time savings we've achieved in our IT Security group by using ZenGRC. Our old email/spreadsheet process would be a multi-week process, cause confusion every audit and often get us lost in the weeds of details when we needed to be focusing on the auditors. The first audit we ran through ZenGRC saved us literally a full week of time that would have been dedicated to reviewing evidence submission via email and spreadsheets. Having ZenGRC in place allowed us to put multiple review points in place BEFORE the evidence came to our group for review practically eliminating the requirement of follow-up request corrections.

Pros
ZenGRC brings all the tools you need to run a successful GRC program to the table in a clear, concise and minimalist package that's nimble and efficient. Our company had been utilizing the old method of email/spreadsheets and was getting lost in the weeds even on the smallest of audits and struggling to keep up each year to stay ahead. Our evaluations with other tools fell flat, didn't meet our requirements or introduced complexity. Our evaluation of ZenGRC started with skepticism, but quickly turned positive once we realized how logically organized the system was on the back-end. During our testing period, we were able to quickly create a Sarbanes-Oxley program, using both their template import and the GUI, in a matter of days. Since that time only a few short weeks ago we have now almost completed a full internal audit of our SOX program, complete with evidence collection and control evaluations. Our rough estimate has us gaining back a full week of time from previous audits last year and year prior using the old email/spreadsheet method. We are now rolling out an ISO27001, SOC2 and internal security control framework on the heels of the SOX success.

Cons
As with any SaaS from a small company that is new to market (less than 5 years), there are aspects of the tool that require some creative thinking and clever workarounds. This is not necessarily a dislike in my opinion, however less technical individuals may find this aspect difficult or troublesome. ZenGRC staff do redeem themselves on this front as they're quick to respond to feature requests and have already implemented several suggestions our team has submitted. Since starting to use the product, they have continually updated the product with new features, fixes and updates to existing functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steven Bochte

Powerful, extensible, and easy to use software. Excellent support and product roadmap.

Used daily for 1-2 years
Reviewed 2019-11-08
Review Source: Capterra

We're facilitating internal audits with ZenGRC, and the software does a great job of it.

Pros
The ZenGRC solution streamlines conducting internal audits. Auditors can easily set up control frameworks (tons of templates are provided, which is very helpful), evidence requests, assign them to auditees, and review the evidence submitted. Auditees can easily provide feedback, ask questions, and submit evidence for review. The workflows ZenGRC supports are both incredibly accessible and very powerful. ZenGRC actively listens to customers and has actually incorporated a number of suggestions I (and other customers) have made. I'm excited to see what they'll develop in the future.

Cons
The ZenGRC solution is fantastic, and all the complaints I had 1.5 years ago have been resolved, and my expectations exceeded. I wish the vendor/third party management module was receiving more attention, sooner, but the roadmap for its development has been conveyed to me, and I understand the timing. I wish there was a licensing model which was not tied to user counts, which would enable us to do even more with the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pramod Acharya

ZenGRC is a great workflow tool from starting a request to collect evidences and close out request.

Used daily for 6-12 months
Reviewed 2017-09-12
Review Source: Capterra

ZenGRC is a great tool for managing different audits. I love the workflow from starting multiple requests to collecting and accepting evidences. It is reducing the manual effort of tracking requests in excel file. The audit report matrix gives a solid picture for management to track and find the status of the active audit.

Cons
The tool needs some enhancements and bug fix to add value to the customers and be user friendly. We are actively using the tool to manage our PCI audit. There are some features that needs to be added to save time during evidence collection and verifying process. I do not think the ZenGRC has met their SLA for customer support. I hope they work on redefining their SLA for their customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Dave Anderson

ZenGRC is a major part of our successful compliance programs

Used daily for 2+ years
Reviewed 2017-09-22
Review Source: Capterra

Because it's so well organized we've managed to keep the required staff to manage compliance at a minimum.

Pros
I have been using ZenGRC for over two years now and it has been an essential tool helping us get and stay organized when we embarked on gaining a SOC 2 attestation. We have since been through two SOC 2 audits and are using ZenGRC to help us assess and remediate our gaps against ISO 27001.

Cons
There's still a some things you have to edit by exporting to CSV, editing in your favorite spreadsheet app, then re-importing, so it would be nice if some of that functionality was built into the UI. That being said, that workflow is actually ideal for some tasks. Our last audit firm wasn't able to use the app directly for requesting and managing audit evidence so there was a bit of duplication of effort. The ZenGRC team is making some changes to make that better though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Travis Ruff

ZenGRC Delivers Compliance and Automation

Used weekly for 1-2 years
Reviewed 2017-11-10
Review Source: Capterra

The immediate benefits are streamlining of processes and simplification of evidence collection. What used to be a multi-step JIRA project with a manual review, then publishing to a separate project where our auditors could view the evidence, is now a simple workflow. This is a huge timesaver and makes the audit process as painless as possible.

Pros
Simple, easy to use, despite managing complex workflows and multiple audits across ,multiple teams. Easy to import specific controls and modify existing control sets to meet our needs as necessary. Audit readiness dashboard is critical as you prepare for new compliance initiatives or are questioned on "how difficult" it would be to be to become compliant with a specific regulation or framework to close a deal.

Cons
The JIRA integration is improving in significant ways, however the complexity and manner with which we implemented JIRA makes an effective integration difficult and as a result the immediate integration is not as useful as we would like to see. That being said, the two-way sync has made a dramatic improvements, and for most customers, the existing integration is likely more than sufficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ZenGRC features

API
Activity Dashboard
Auditing
Compliance Management
Data Import/Export
Third Party Integration

Activity Tracking (313 other apps)
Audit Trail (292 other apps)
Automatic Notifications (487 other apps)
Billing & Invoicing (278 other apps)
Customizable Reporting (390 other apps)
Document Management (277 other apps)
Document Storage (294 other apps)
Inventory Management (386 other apps)
Inventory Tracking (309 other apps)
Monitoring (277 other apps)
Real Time Data (333 other apps)
Real Time Reporting (282 other apps)
Reporting & Statistics (467 other apps)
Workflow Management (378 other apps)

Videos and tutorials

Additional information for ZenGRC

Key features of ZenGRC

  • API availability
  • User access controls
  • Active directory integration
  • Auditing
  • Compliance management
  • Configurable workflow
  • Custom user interface
  • Event tracking
  • HIPAA compliance
  • Operational risk
  • Risk assessment
  • Single sign on
  • Template management
  • Third party integration
  • Activity dashboard
  • Data import/export
  • PCI DSS compliance
  • Sarbanes-Oxley compliance
  • Role-based permissions
  • Internal controls management
  • Legal risk
  • Access control
  • Project management
  • Policy management
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Benefits

• ZenGRC provides an intuitive user interface to help businesses manage compliance programs themselves without using the services of third-party professional consultants.

• ZenGRC offers a customizable dashboard that enables risk and compliance managers to view risk heat maps, 360-degree audit reports, and evidence collection reports.

• The solution has a risk registry feature that lets users view information related to previously identified risk controls such as risk scoring, mitigating controls, ownerships, and mitigation efforts.

• ZenGRC enables users to design risk assessment surveys to collect relevant information points from various stakeholders during the assessment process.

• The application offers reporting capabilities that help users to download reports and view data from different angles by using slicing and dicing tools.