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Change Management Software with Support Ticket Management (2026)

Last updated: April 2026

Change Management Software Key Features

    Based on 191 user opinions, we identified 6 features that are important for any product in Change Management Software

  • Support Ticket Management

    Allow customers/users to submit support queries and service requests

    Average user rating

    4.7

  • Incident Management

    Manage and track all disruptions and incidents

    Average user rating

    4.6

  • Collaboration Tools

    Provides a channel for team members to share media files, communicate, and work together

    Average user rating

    4.6

  • Audit Trail

    A record of all activities within the system, including user access, changes made, etc.

    Average user rating

    4.5

  • Document Management

    Store, manage, and track all electronic documents in a centralized location

    Average user rating

    4.8

  • Compliance Management

    Track and manage adherence to policies for any service, product, process, or supplier

    Average user rating

    4.4
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User rating

36 software options

Wrike logo

AI powered workflow management platform

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Wrike is a change management platform trusted by more than two million users across the globe. Features include shared Kanban boards, versatile Gantt charts, and custom-built reports. Use Wrike’s intuitive software to adapt quickly and keep your teams on track to achieve their deliverables.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice helps in effective change planning, evaluation and automates the approval process to minimize mundane tasks.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Issuetrak logo

Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

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Giva logo

Cloud based help desk software for businesses of all sizes

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Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

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BCS logo

Plan. Implement. Evaluate.

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Do change requests require approval by the steering committee before you become active as a project manager? Flexibly select the suitable option for approval. Whether via tickets or open items - change management is mapped transparently and in line with processes.

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Whatfix logo

Accelerate Digital Adoption

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Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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Wavity Help & Service Desk logo

Help desk and service Solution

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Wavity Help & Service Desk solution helps maintain and operate employee and customer satisfaction. It caters to organizations of all sizes and contains real-time analytics.

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Motadata ServiceOps logo

IT service management platform to adopt digital changes

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Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

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GLPI logo

GLPI is an IT Service Management software.

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GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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Xurrent logo

Service Management for the Modern Enterprise

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Xurrent unifies ITSM, ESM, and ITOM on one secure platform with Sera AI and a native virtual agent included. Go live in about five weeks, automate work with low code, deflect requests with self-service, and cut MTTR with AI summaries, routing, and real-time visibility.

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WorkTogether logo

A workflow-based intranet solution for companies in Italy

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WorkTogether is a collaborative intranet program for Italian companies with over 100 employees. It provides business leaders with over 40 customizable modules, enabling them to engage staff, restructure internal communications, manage projects, build knowledge bases, and create approval processes.

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Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

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Fully integrated change management with workflow support, custom forms and configurable approval

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ChangeGear logo

Comprehensive change and service management.

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ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

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Keto AI+ Platform logo

Connect your strategy with execution investments.

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Keto Software helps orchestrate organizational change initiatives with structured oversight. From transformation programs to process changes, it tracks milestones, impacts, and stakeholder engagement. This ensures changes deliver their intended strategic benefits.

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Virima logo

Intelligent CMDB automation and complete IT asset management

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Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

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Jamio openwork logo

Workflow Managment, Nocode, Development Platform, Cloud.

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Jamio is a no-code business process management platform designed to create cloud applications. The applications created on Jamio openwork platform helps companies drive digital transformation. It can automate and simplify company procedures, manage documents , offer collaboration tools and much more

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VisiumKMS logo

ESG, EHS, and quality management software

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VisiumKMS Change Management solutions help you manage all changes including process, technology, organizational, equipment, software, etc. The automation solution turns complexity into simplicity. VisiumKMS is designed with powerful best practice workflows, content, communication and reporting fun

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C2 logo

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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SmartITSM logo

Cloud-based IT service management and help desk software

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SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

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Startly logo

Your Service Organization Streamlined with Startly

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Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

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IntellaQuest logo

Business process automation platform

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IntellaQuest is a cloud-based platform that enables users to manage complex business operations and plant business processes in one place. It includes a robust document management system to ensure compliance with industry standards.

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Infraon ITSM logo

ITSM software

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Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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