Most popular features of all Real Estate & Property apps
25 reviewers had the following to say about PayHOA's features:
Some functions are complex and a challenge to process at first; for example, creating events and recording payments for those who pay in person is confusing.
I would keep track of due payments on my own and moved people away from paying on the website due to high credit card fees while other vendors have lower fees.
The ease of tax reporting
The difficulties in keeping balances up to date along with system glitches and high credit fees.
Time used: 6-12 months
Frequency of use: Weekly
Likelihood to recommend
Recommendations to others considering PayHOA
Add P2P transfers
I'm very sorry to hear that you had a bad experience on LegFi. I would love to hop on a quick call to understand a little more about what was happening with your balances going negative.
Unfortunately, we can't offer person to person transfers because your chapter is a nonprofit corporation with an EIN. I would be very careful running the chapter's revenue through a personal account, as it opens you up to tremendous tax and personal liability. If you'd like to discuss further, I would love to continue the conversation via email or phone.
Founder | LegFi.com
Cons: Take a lot of money out for a service fee for each payment.
I frequently find bugs that set someone's payments to a different balance than actually paid after they have already made payments.
Pros: Payments can be viewed instantly, easy billing, customer service is awesome.
Also, if there was a way to cancel a payment that wasnt intended to go through or went to the wrong charge.
Hey Marco Polo,
Thanks for taking the time to give us feedback. This really helps us improve the product and user experience.
I wanted to point out that you can delete any payments that are recorded locally on the view all payments page, just not credit card or e-check payments.
Also, when you make a payment, you can select which charges you want to pay by checking the selection box next to each charge.
I hope that helps!
The only negatives I would have relate to reporting. The standard menu driven reports could be improved; by consulting with an accountant.
Also, when people pay charges online, it automatically pays the charge that has been on the longest, first, and then works its way down the list of charges.
Legfi has given our chapter a great organizational tool as we can keep track of all payments and debts in one convenient location.
We have more immediate visibility to payments and ability to track who is later or has outstanding balances.
What would help especially with the account passing over to the next treasurer, would be to have different years listed, so as to be able to not only keep track of individual years, but also to make things easier when the treasurer passes on the admin title.
Very easy for members to make payments and track charges, and it is also great to use as an administer.
Cons are that its hard to change people's individual charges and it would be easier if the interface was more user friendly.
Charge descriptions are also not always sent out by account manager to distinguish which payments are for what (rent vs dues for example) Happy with the service overall but logisitcs could be cleaned up so that people are not charged when they have already paid.
Eliminating or changing charges is difficult. Many tasks require a reload of the page and the reload directs the user to a different page that they must navigate back to.
Thank you for the note -- I appreciate your honest feedback. We are working hard to update the interface to solve many of the issues you pointed out. We are launching the new site Aug 1st. Below is a link to a dummy account, feel free to take a look around. I'd love to hear any feedback you may have!
I also didn't have to worry about the original set up as LegFi did it all for me, leaving me to only notifying the parents/brothers of the convenience in the billing/payment system from in-person to online.
Pros: easy to use, sends emails to remind people, helps in getting payments from people, Cons: does not send me emails to remind me when people should be paying (i.e. payment plan dates), charges for credit cards, no American express